Extremely disappointed with our last experience at Pierre et Vacances Le Roselend in Les Arcs 1800.
Being regulars of the place (every year for around 5 years), we have never been received like this.
Arrived on Saturday around noon (excluding school holidays) as usual. The receptionists tell us that the apartments will be ready at 3 p.m., no problem, this is the usual organization. After 3 p.m., the staff continues to inform us that the 2 apartments will be “ready soon”. In the end, we had to wait until 6:45 p.m. for the first apartment and 7:15 p.m. for the second without having had clear communication about the delay, which had become unacceptable. Especially since we had a reservation in a restaurant in the resort for 7 p.m. and we arrived 30 minutes late due to handing over the keys to the 2nd apartment. The service has been impacted.

This was only the beginning, since upon discovering the apartments, the unpleasant surprises continued. One of the balconies was condemned for “risk of collapse”, we had not been informed of this and this had a strong impact on our entire stay. In addition, linen was missing and the cleaning had been done quickly and therefore somewhat sloppy.

During the week, we spoke with the staff and managers of Pierre et Vacances who committed to a commercial discount following these numerous inconveniences. In the end, as is often said, “the words fly away, the writings stay”. All oral commitments from a certain Maeva disappeared and we never had any commercial gesture following our departure. A great way to show regular customers the consideration the group has for them!..

Unfortunately, we do not intend to repeat our experience in this brand, although we thought until this year that we had found a pleasant place to spend the winter holidays. The location and services, as well as customer consideration, are in sharp decline.

Magnificent residence located at the foot of the slopes. Very nice indoor swimming pool.

We went there the last week of January 2025. A great duplex apartment with a view of Mont Blanc. The welcome was great, we arrived early in the morning and we were able to pick up the apartment quickly by being notified by text message. The pastries delivery service is very practical.
We could leave and return on skis.
In pedestrian mode, simply take the cable car to return to the residence and go back down on foot to avoid the glass alley while remaining quiet. We will come back with great pleasure! THANKS

We came with 5 friends to this residence, very good residence with adequate services (very pleasant staff, the ladies with whom we interacted were really lovely) the swimming pool and spa are great! The apartment was very good, with everything necessary provided, bathroom linen and sheets. The only big downside to the residence is that far from the ski set and intersport in winter you have to walk on a fairly steep blue slope or go down to the village to take the Dahu, so not practical in this aspect or plan for après ski!

Apartment of another age, poorly maintained, pans in need of renewal, water leak when we arrived, room with a smell of vomit. First use of the hood, without having cooked anything yet, an old smell of grease....
Maeva management...
Only the receipt of an email telling us that they understood us and were sorry, no one came to see... The best for last, they advised us to check with the reception of the residence, reception dedicated to Pierre and holidays (which we were told)... Not inflated... No one came all week...
Apartment B01, for the unlucky