Premium residentie Les Alpages de Chantel
€ 1296
7 nachten van 27/03 tot 03/04

Klantenbeoordelingen Les Alpages de Chantel

4.1

Zeer goed

71 beoordelingen

5

56.3 %

4

23.9 %

3

4.2 %

2

4.2 %

1

11.3 %

christophe lorilliere

il y a 3 dagen sur Google

5/5
A quality residence and a very pleasant and friendly team.
Thank you for taking part in this wonderful vacation!

Frédéric Coupki

il y a 1 week sur Google

5/5
Ideal location at the foot of the slopes. The team provided a very warm welcome. Bread can be delivered to reception in the morning. A beautiful indoor pool.

Celtillos V

il y a 1 week sur Google

4/5
big strengths of this residence, the location almost on the slopes and the splendid spa area (swimming pool, saunas, hammams, gym, relaxation room, etc.)
the apartment lacks cleanliness on arrival, a little dilapidated, lack of lighting and power outlets!
be careful for the return in the evening, the Dahu closes at 11:00 p.m., if you miss it, the return is steep in the evening in the snow with the children...it makes you digest...

Dorian Cusset

il y a 1 maand sur Google

1/5
Back from our stay, fortunately with 6 sunny days and a truly magnificent ski area.
The accommodation, however, failed to meet our desires. We encountered a lot of problems in this so-called Premium Residence. So of course if you like the old and dilapidated side then go for it, but at this price we are used to having a different level of standard.
In summary:
- Rental of 2 large apartments with request to be side by side. Big disappointment... the apartments were in a different building and despite a similar price I can tell you that the 2nd was well below. (Size, convenience, balcony, ...)
- Regarding accommodation: insufficient number of electrical outlets (4 to 5 outlets in an 8-person apartment), yes it was a battle just to recharge our phones, only one toilet!!!! Take your ticket and wait, a cramped bathroom, where the shower still appears in the form of a bathtub with a small shower in which you have to contort yourself to get in, insufficient lighting (don't try to read a card of your favorite board games in the evening, it's impossible), cleaning done in a hurry: don't move the bed or the sofa, you will get scared when you see what is hidden underneath, positive point the bedding is comfortable.
- Concerning the residence, from the 1st day, it was impossible to park our vehicle underground despite our reservation... another vehicle was already parked on the site and there was no solution to remove it or find another place, no charging stations for electric vehicles either.
A swimming pool certainly very beautiful, but for which you have to cross in the cold to access it. Avoid going there with the residence's bathrobes, you're guaranteed to get cold.
If you reserve your bread at reception for breakfast the next day, do not hesitate to check twice, an order forgotten during our stay.
Despite the number of people per apartment, be aware that you will only have 2 keys to access your favorite room, plan well!! We are far from the usual standards with 4 magnetic cards, the complex has aged and has not been able to update itself.
The pompom, the size of the ski lockers!!! Please note that you can put your skis in a locker in the basement of the residence, a small narrow room, probably made in haste to say that it exists. In addition to having to take the stairs with your ski boots (hurt) I didn't think I would find a minimally heated locker (your feet shivered when you put on your shoes, still cold and damp from the day before), a locker which, given its size, can only accommodate 4 pairs of skis and shoes, even though I remember the apt is a 7/8 seater.

So yes, the residence is at the foot of the slopes, the ski rental store on the ground floor, the view of Mont Blanc breathtaking, but please do not write "Premium" for this Résidence Pierre et vacance. It's not. Rustic would be more appropriate
Beoordeling 2025-03-10 14:51:59

Merci pour votre retour détaillé Dorian. Nous sommes heureux que vous ayez profité du magnifique domaine skiable et de la vue imprenable sur le Mont-Blanc.

Cependant, nous sommes sincèrement désolés que votre logement et la résidence n’aient pas été à la hauteur de vos attentes. Ce n'est absolument pas l'expérience que nous souhaitons offrir à nos visiteurs, et nous comprenons votre déception face aux différents désagréments rencontrés.

Nous vous invitons à déposer une réclamation via : https://contactariane.com/ afin que nous puissions examiner ces points plus en détail et trouver une solution adaptée. Votre retour est précieux et nous permet d’améliorer continuellement nos prestations.

Nous espérons avoir l’occasion de vous accueillir à nouveau dans de meilleures conditions.

L’équipe Pierre & Vacances

Estelle T

il y a 1 maand sur Google

2/5
I spent the weekend of the resort's opening in this residence which on paper seemed perfect.
Except that when I arrived, the heating had not been checked and it was not working correctly, I never exceeded 17C in the accommodation and the radiators were barely lukewarm.
The swimming pool did not have water and the sauna/hammam area was not functional, it did not open until the next day.
We gave you vouchers for the municipal swimming pool if you wanted to go to the swimming pool.
So suffice to say that by booking at the last minute, ie on Sunday evening for Friday of the same week, if I had had this information I would never have gone there.
I spent my weekend feeling cold and asked for a commercial gesture because 17 degrees, even seasonal, is not legal!!!
Answer, I am being sent back from Travelski to Pierre et Vacances and vice versa…..
As for my review of Travelski, it was never published!
All I have left is Google and the consumer associations.
No support for customer satisfaction
Beoordeling 2025-03-11 16:36:16

On est vraiment désolés pour cette expérience qui ne correspond absolument pas à ce que l’on veut offrir à nos clients, Estelle.

C’est clairement pas l’accueil ni les conditions qu’on espérait pour vous. Concernant le chauffage, la piscine et l’espace bien-être, il est vrai qu’il y a eu quelques imprévus au démarrage de la saison, et on prend bien note de votre remarque pour que cela ne se reproduise pas.

On vous invite à nous contacter via notre formulaire https://contactariane.com/ pour qu’on puisse discuter directement de votre séjour et trouver une issue positive afin que vous gardiez une meilleure impression de Pierre & Vacances.

A bientôt,
L’équipe Pierre & Vacances

Even geduld...