Klantenbeoordelingen La Ginabelle

4.1

Zeer goed

432 beoordelingen

48.4 %

29.2 %

9.3 %

5.8 %

7.4 %

Isabelle DeArmond

il y a 2 weken sur G_Google Google

1/5

Very bad experience. The apartment on the ground floor near the reception was dark and noisy. The reception staff completely ignored my comments and were unhelpful.
Very poor value for money, to be avoided.

Beoordeling 2025-04-08 09:16:06

Nous sommes vraiment désolés d'apprendre que votre expérience n'ait pas été à la hauteur Isabelle. Cela nous surprend car notre personnel est formé pour être à l'écoute et aider nos clients en toutes circonstances. Nous regrettons sincèrement que vous n'ayez pas reçu l'attention que vous méritiez.

Nous vous invitons à faire une réclamation via : https://contactariane.com/ pour que nous puissions régler ce problème de manière plus approfondie. Votre confort et satisfaction sont notre priorité.

Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir un séjour bien plus agréable.

L’équipe Pierre et Vacances

Paulo Borralho

il y a 3 weken sur G_Google Google

5/5

I recommend

Sylvie Guichot

il y a 3 weken sur G_Google Google

5/5

Well-located residence, friendly and welcoming staff, on-site activities
Have a nice weekend

GODwolves

il y a 3 weken sur G_Google Google

1/5

A very unpleasant surprise – an experience to be avoided.

We were very disappointed by our stay in this residence. Upon arrival, the apartment seemed barely cleaned: dust on the furniture, hair in the bathroom, sticky floor. For a property meant to accommodate vacationers, even basic hygiene isn't guaranteed.

The soundproofing is non-existent. You can hear everything: neighbors, footsteps, traffic outside, slamming doors. It's impossible to rest in these conditions.

The amenities are minimalist and dated: uncomfortable sofa, limited crockery, poor-quality bedding. Nothing has been thought of to ensure a pleasant stay. Even the lighting is insufficient in some rooms.

The staff is neither welcoming nor helpful. They don't respond to comments, and their attitude is sometimes cold, even unpleasant. You feel more like you're intruding than welcome.

Finally, for the price paid, the value for money is catastrophic. We expected a minimum of comfort and consideration – we received neither.

I strongly advise against this residence.

Move on over, you'll avoid a huge disappointment.

Beoordeling 2025-04-01 15:21:22

Merci pour votre retour. Nous sommes navrés d’apprendre que votre séjour n’a pas été satisfaisant. La propreté, le confort et l’accueil de nos hôtes sont des points sur lesquels nous mettons un soin tout particulier, et votre expérience ne reflète pas nos standards habituels.

Nous prenons en compte vos remarques et les transmettons aux équipes concernées afin d’améliorer nos services. Nous espérons avoir l’occasion de vous offrir une bien meilleure expérience lors d’un prochain séjour.

A bientôt,
L’équipe Pierre & Vacances

Clémence C

il y a 3 weken sur G_Google Google

1/5

Absolutely avoid.
A very bad experience in this residence, which I do not recommend to anyone. As soon as we arrived during the week, we were assigned a ground-floor apartment with a direct view of the road: no privacy. After complaining, we were moved, claiming that all the rooms were free. So why were we immediately assigned the wrong room?

The pool? Yes, it was there, but with no towels provided for guests. The apartment is supposed to accommodate 6 people; there were 4 of us, and we were only allowed 4 towels. It was impossible to get two extra ones: "out of stock." Unacceptable for a residence of this standing.

But the worst incident remains the incident at the pool. It is clearly stated that access is possible until 8 p.m., with the obligation to exit the pool by 7:45 p.m. We were in the hammam (and clearly audible) when the lights suddenly went out.

The receptionist (bleached white hair) had simply locked us in. The accident ended well, but without any apology from them.

For over €700 for four nights, this is unacceptable. The apartment is dated, the sofa is completely uncomfortable, and the customer service is nonexistent. This residence clearly lacks professionalism and respect for its customers.

Move on.

Beoordeling 2025-04-01 15:24:56

Merci pour votre retour détaillé.

Nous sommes navrés d’apprendre que votre séjour n’a pas été à la hauteur. L’attribution des logements, la disponibilité du linge et le respect des horaires d’accès aux installations sont des points sur lesquels nous veillons avec soin.

Votre expérience ne reflète pas nos standards habituels, et nous allons partager vos remarques avec les équipes concernées afin d’éviter que cela ne se reproduise. Nous espérons avoir l’occasion de vous offrir un séjour bien plus agréable à l’avenir.

A bientôt,
L’équipe Pierre & Vacances