Name: Residentie Benidorm Horizon
Brand: Pierre & Vacances
Price: 101 EUR
Availability: InStock
Rating: 3.4 (584 reviews)

Klantenbeoordelingen Benidorm Horizon

3.4

Goed

584 beoordelingen

36.3 %

20.2 %

13.5 %

6.7 %

23.3 %

Camila Bandelj

Er is 1 week op G_Google Google

1/5

A year ago, I booked their accommodation through Booking.com. Since it was the same week I bought my room, I purchased a non-refundable reservation on the day of arrival. Then, as we all remember, the DANA storm hit, making it impossible for me to travel since I live in Valencia. They clearly didn't refund my money, but we had agreed to keep the date open for a later date. I've tried contacting them several times to arrange my trip and use my reservation, but they've never responded to my emails. So, I've essentially given up on both the money and the accommodation. Very poor customer service.

Valeria Molino

Er is 3 weken op G_Google Google

5/5

Perfect Experience
My stay was unbeatable. The apartments are in perfect condition, very clean, and have truly spectacular views. The facilities in general are excellent, and the attention to detail is evident. I had the opportunity to try the hotel restaurant, and the food was of exceptional quality. Furthermore, the staff was impeccable: friendly, professional, and always willing to help. Without a doubt, a highly recommended place to enjoy.

Beoordeling 2025-10-16 20:13:52

Estimada Valeria,
Resulta muy gratificante conocer por sus comentarios que hemos podido satisfacer sus expectativas y que ha disfrutado de estos días a nuestro lado.

Nos alegra saber que disfrutó de una experiencia tan satisfactoria en Résidence Pierre & Vacances Benidorm Horizon.

Valoramos especialmente que haya destacado el buen estado de los apartamentos y las vistas privilegiadas. Nuestro equipo mantiene protocolos estrictos de limpieza y mantenimiento para garantizar su comodidad. También nos complace que apreciara la calidad gastronómica de nuestro restaurante y la dedicación del personal durante su visita.

Esperamos volver a recibirla muy pronto.
Un saludo muy cordial,

Pierre & Vacances Benidorm Horizon

Miriem Ouas

Er is 1 maand op G_Google Google

1/5

Long wait for the elevator, no staff or service present in the building, you have to go to the stone and holidays next door, there is a shuttle to go to the beach, the swimming pool is very small and does not look inviting, the apartment has a balcony where the view is magnificent, too bad the apartment was dirty, marks on the walls, on the doors, smell in the bathroom, the kitchen is very old, there is no cooking equipment (dishes, pot, etc.) fortunately there is a dishwasher to wash everything again, so I had to do a big cleaning when I arrived, which is not normal, I asked to have the missing dishes, I was told yes, I got nothing, these are apartments where young people come to party and drink a lot, so very noisy but it doesn't matter, no one in the building to ensure the peace of mind of the customers. Very disappointed

Beoordeling 2025-09-15 10:15:22

Chère Miriem,
Merci pour ce commentaire.

Nous sommes ravis que la vue depuis votre balcon ait su captiver votre regard.

Toutefois, nous regrettons sincèrement que certains aspects n'aient pas répondu à vos attentes.

Notre réception ouverte 24h/24 permet normalement de résoudre rapidement toute préoccupation, et notre service de sécurité effectue des rondes régulières pour préserver la tranquillité des hôtes. Un suivi sera fait avec les services concernés par vos remarques afin de mettre en place les mesures nécessaires.
Soyez assurée que la satisfaction de nos clients reste notre priorité.

Nous souhaiterions vous revoir afin de changer votre perception de notre établissement.
Bien à vous,

General Manager

Rizlaine Benaissa

Er is 1 maand op G_Google Google

1/5

Deplorable experience, scandalous service.
In a room located in a building with over 30 floors, the walls were crumbling in the middle of the night, and I was simply told that this was "normal."
After contacting Booking.com to resolve the problem, the hotel claimed to have evicted me, even though I still had the keys, just to avoid refunding me.
A hotel to avoid at all costs!

Beoordeling 2025-09-15 10:14:49

Chère Madame,

Nous souhaitons préciser que vous n'avez pas respecté le règlement intérieur de notre résidence et avez fait venir des personnes non identifiées dans le logement.
La sécurité de nos clients est au cœur de nos priorités. Ce pourquoi, après vous avoir averti, nous avons dû procéder à votre expulsion.

Bien à vous,

General Manager

Tatiana Calderon

Er is 1 maand op G_Google Google

5/5

Everything is excellent.

Beoordeling 2025-09-11 09:14:58

Apreciada Tatiana,
Mil gracias por elegirnos para hospedarse en su reciente visita.

Nos alegra saber que disfrutó plenamente de su estancia en nuestro complejo.

Esperamos que haya podido aprovechar nuestra ubicación privilegiada cerca de la playa durante su visita.

Esperamos volver a recibirla muy pronto.
Un saludo muy cordial,

Pierre & Vacances Benidorm Horizon