Name: Residentie Sevilla
Brand: Pierre & Vacances
Price: 113 EUR
Availability: InStock
Rating: 4.2 (1249 reviews)

Klantenbeoordelingen Sevilla

4.2

Zeer goed

1249 beoordelingen

50.8 %

29.1 %

10.9 %

3.4 %

5.8 %

NieuwsteOudsteHoogste beoordelingenMinder goede cijfers

Christelle Madlon

Er is 5 dagen op G_Google Google

4/5

We had a great time there. Perfect location for our family as very close to amazing restaurants and tapas bar. A little further from attractions we walked a lot during our stay but we all enjoyed it. The apartment had a quirky layout but also gave us the inpression of space which we appreciated. Well furnished and well equipped kitchen. Our only issue was with our upstairs neighboors who were noisy at innapropriate times. The ladies at the reception are very welcoming and helpful and recommended amazing places to eat.

Rui Guerreiro

Er is 1 week op G_Google Google

2/5

During our stay, only the location mattered! We arrived at the hotel and were not properly informed of all the procedures… we checked in on February 20th and checked out on February 22nd. The check-out experience was awful. The employee behaved terribly, which in my opinion does not meet the expectations of a group as renowned as Pierre & Vacances. We were not informed that we would have to take the trash out of the apartments, which makes no sense after paying €750, and upon check-out we were told that we had forgotten two bags when they were actually two garbage bags. I told the receptionist that we were never informed of this situation and the employee was extremely arrogant and rude when I confronted her about it! The customer service experience was terrible because the staff has no training in dealing with clients. The receptionist during those days was more concerned with smoking cigarettes outside than helping the guests.

xavier bataille

Er is 1 week op G_Google Google

4/5

Beoordeling 2026-02-23 08:14:56

Dear Xavier,
We appreciate that you took the time to share your feedback.

We are so glad to hear that you enjoyed your stay with us and that everything met your expectations.

We look forward to welcoming you back.
Best wishes,

E.Ecija, General Manager

Esther Alejo

Er is 2 weken op G_Google Google

4/5

A good place to stay in Triana.
The rooms are quite simple but comfortable.

Beoordeling 2026-02-13 10:12:49

Apreciada Esther,
Mil gracias por elegirnos para hospedarse en su reciente visita.

Nos alegra saber que disfrutaste de nuestra ubicación en el emblemático barrio de Triana, rodeado de su ambiente auténtico.

Valoramos que hayas destacado la comodidad de las habitaciones, diseñadas para ofrecer funcionalidad sin perder el encanto acogedor que nos caracteriza.

Esperamos tener el placer de recibirle nuevamente en un futuro cercano.
Un cordial saludo,

E.Ecija, General Manager

Alicia

Er is 2 weken op G_Google Google

1/5

One of the worst experiences! I made a reservation through Booking.com, and due to the weather, I couldn't get to the accommodation because of the numerous road closures and travel advisories. I haven't received any response from anyone, and my intention was to change the dates, not cancel! Clearly, in cases of force majeure, customers should be given more support. Not recommended!

PS: After seeing your response, I want to reiterate that I didn't want to cancel, but rather change the reservation and pay the price difference! These are exceptional situations! Rest assured, you will never see me at your accommodation again! And as a piece of advice: hire receptionists with a better level of Spanish! Regards

Beoordeling 2026-02-11 13:12:52

Estimada Alicia,
Le agradecemos sinceramente que haya compartido su valoración con nosotros.

Sin embargo, lamentamos que su experiencia con la gestión de la reserva no haya estado a la altura de sus expectativas. Entendemos que las situaciones imprevistas pueden generar complicaciones y reconocemos la importancia de apoyar a quienes nos eligen, especialmente en circunstancias excepcionales. Nuestro equipo sigue las condiciones establecidas para las tarifas no reembolsables, procurando cumplir lo mejor posible con nuestra política, aunque somos conscientes de que ello puede resultar frustrante para nuestros huéspedes.

Sentimos que no hayamos podido responder a sus necesidades como esperaba y le agradecemos el tiempo dedicado a hacérnoslo saber.

Nos encantaría poder recibirle en otra ocasión para proporcionarle una experiencia más agradable.
Saludos cordiales,

E.Ecija, General Manager