Klantenbeoordelingen Terrazas Costa del Sol

3.8

Goed

2384 beoordelingen

39.3 %

28.6 %

15.1 %

6.0 %

11.1 %

Cristina Redondo

il y a 2 dagen sur G_Google Google

3/5

The air conditioning in the room we were given didn't work. The refrigerator door didn't close properly. We complained, and they changed our room, but the air conditioning didn't work either. We asked for a complaints form, and they gave us a third room. All of that in a waste of three hours. This hotel isn't what it appears to be. They give away rooms that they know aren't in good condition.

Julian Lopez

il y a 3 dagen sur G_Google Google

5/5

Although at reception there are some rude people...

Beoordeling 2025-07-12 00:14:55

Estimado Julian,
Le agradecemos que haya compartido su experiencia con nosotros.

Lamentamos sinceramente que su interacción con nuestro equipo de recepción no haya cumplido con sus expectativas. Nuestro personal está siempre disponible para asistir a nuestros huéspedes y resolver cualquier situación de manera inmediata.

Esperamos que haya podido disfrutar de nuestra privilegiada ubicación con vistas al Peñón de Gibraltar y de nuestras instalaciones, incluyendo nuestro parque acuático y las amplias terrazas.

Confiamos en tener la oportunidad de darle la bienvenida nuevamente para ofrecerle una experiencia más satisfactoria.
Atentamente,

General Manager

Paula Gonzalez

il y a 4 dagen sur G_Google Google

4/5

The location is great, but the cleanliness leaves much to be desired. The rooms have a very strong smell of pipes. Even airing them didn't remove the smell. The walls were extremely dirty, and the water heater was dismantled.

Beoordeling 2025-07-11 17:15:54

Estimada Paula,

Le agradecemos que haya compartido su experiencia con nosotros

Nos complace saber que ha valorado positivamente el emplazamiento de nuestro establecimiento.

Sin embargo, lamentamos que algunos aspectos de su estancia no hayan estado a la altura de sus expectativas. Nos disculpamos sinceramente por las irregularidades encontradas en su apartamento. Nuestro equipo está siempre disponible en el establecimiento para resolver cualquier inconveniente de manera inmediata.

Esperamos que haya podido disfrutar de nuestras instalaciones y de la privilegiada ubicación junto a la Costa del Sol, con vistas al Peñón de Gibraltar

Nos encantaría tener la oportunidad de recibirla nuevamente para ofrecerle una experiencia mejorada.

Atentamente,

E.Ecija, General Manager

Pauline Lenglet

il y a 5 dagen sur G_Google Google

1/5

Avoid...
We stayed for a week at the beginning of June.
What can I say except that we spent our time at reception.
The first day, we had to insist on changing rooms because we got itchy rashes on our bodies while lying on the sofa. It was caused by insects we couldn't identify, which we found by the hundreds behind and under the sofas. We had paid an extra €100 for a sea view, which we no longer had with the room change.
The next day around 7 p.m. (fortunately, we were in the room), a woman came into our room with her suitcases. Reception hadn't registered our room change and had therefore assigned our room to another family.
Naturally, no action was taken, so we insisted, despite all the inconvenience, to get one. We were then offered complimentary breakfast for our stay, but only two breakfasts were available two days later. We thought, well, that's already something...
But it doesn't stop there...
When we first showed up for breakfast, we were refused entry because we weren't on the list. lol. We had to go back to reception, and it was another hostess who clearly looked down on us, as if we'd made up the idea that we'd been offered breakfast.

Our room cards were deactivated several times...

Plus, no luck... we went during the off-season to get some peace and quiet, and in the end, the village was packed with people because of a soccer tournament. Not a single deckchair available... the pool was full of wild 10-12-year-olds, and not necessarily well supervised.
My 1- and 3-year-old children were being walked all over in the paddling pool.
As soon as the tournament was over, the lifeguards were too strict and wouldn't let the kids have a ball or a small floatie... even though it was clearly a jungle for 3 days.

In short, a battle with reception, not a day goes by without having to contact them. We're not the type to complain, and this is actually the first time I've posted a Google review.

I don't recommend this village. It was actually our first time with Pierre et Vacances, and we were really disappointed.

Beoordeling 2025-07-11 11:14:54

Chère Pauline,
Nous vous remercions d'avoir partagé votre expérience avec nous.

Nous sommes sincèrement désolés que votre séjour n’ait pas répondu à vos attentes.

Vos commentaires nous sont précieux et nous tenons à vous assurer que cette expérience ne reflète pas les standards de qualité que nous nous efforçons de maintenir.
Notre équipe est toujours disponible sur place pour résoudre rapidement toute difficulté et garantir le confort de nos hôtes.

Des traitements préventifs réguliers sont mis en œuvre dans nos hébergements, et notre réception ouverte 24h/24 pendant la haute saison reste mobilisée pour accompagner chaque demande dans les meilleurs délais.

Nous vous présentons nos plus sincères excuses pour cette situation très exceptionnelle et les désagréments engendrés.

Nous espérons avoir l’opportunité de vous accueillir à nouveau pour une expérience plus conforme à vos attentes.
Cordialement,

E.Ecija, General Manager

Carol

il y a 6 dagen sur G_Google Google

4/5

I think it's a great place to stay with children. The facilities allow them to enjoy themselves a lot. The only drawback I see is the children's pool: reserving sun loungers is prohibited, yet the lifeguard doesn't monitor this, and it's impossible to get sun loungers. They should check and remove the towels.
The room was very nice, with air conditioning in all rooms, and the reception staff treated us very well, respecting our ground-floor option. We will definitely return.

Beoordeling 2025-07-09 17:16:57

Estimada Carol,

Le agradecemos que haya compartido su experiencia con nosotros

Nos complace saber que nuestras instalaciones cumplieron con sus expectativas para disfrutar en familia. Las comodidades de los apartamentos, especialmente el sistema de climatización en todas las estancias, contribuyen a crear un ambiente confortable durante su estancia.

Sin embargo, lamentamos las dificultades que experimentó con la disponibilidad de hamacas en la zona de la piscina infantil. Tomamos nota de sus comentarios sobre la gestión de las reservas en esta área.

Por último, nos alegra que valore positivamente la atención recibida por parte de nuestro equipo de recepción, quienes se esforzaron por satisfacer su preferencia de alojamiento en la planta baja

Será un placer darle nuevamente la bienvenida en una futura ocasión.

Saludos cordiales,

E.Ecija, General Manager