Very well located residence, pleasant indoor heated swimming pool in winter, renovated apartment for 4, a little small but well optimized

perfect location within walking distance of city center port aquarium museum.
renovated studio for 4 people, perfect, tastefully renovated.
perfect underground parking because everything is paid.
small downside: swimming pool 1m60 for young children not practical would miss a corner for them.

Very disappointing experience with the online complaints service. Informed 7 days before that the swimming pool was not functional, reception told me to check this with the complaints department. I am sending a request for a change of dates. Pierre et Vacances promises to respond within 72 hours. Having no response I call 01... but I am still referred to this complaint to be made online.
So I made a complaint about the lack of response to my complaint... a month later still without a response. We can conclude that there is no customer service once you have paid..

Very well located, pleasant and well heated swimming pool, incredible and very extensive breakfast, very friendly hostess.

Residence well located for walking to the city center. Clean accommodation, comfortable bedding. Very pleasant and smiling welcome. Parking, although paid, is really a plus.