Hotel El Puerto
€ 100
1 nacht van 04/05 tot 05/05

Klantenbeoordelingen Hotel El Puerto

3.8

Goed

3034 beoordelingen

5

37.8 %

4

29.9 %

3

16.4 %

2

6.4 %

1

9.4 %

Rocío B.

il y a 1 week sur Google

1/5
My experience at this hotel has been disastrous.
I stayed only one day the last weekend of January.
I booked through Booking and the day before the reservation, I received a message from the app telling me that at the time of check-in I had to leave a deposit of €200 and that I had to present the credit card with which I had made the reservation. €200 nothing more and nothing less!!!!
I found it absolutely embarrassing and of course, I called to say that I was not going to pay that amount. They put it in some conditions that are incorporated into the app that they know no one opens.
And the credit card thing makes even less sense. What if they have given me the stay? What if I have made the reservation with my husband, mother, father, son's card? How do I justify it?
I called and said that I didn't have €200 and that I thought all this was embarrassing.
Finally, they decided to give in and the next day I arrived at the hotel.
The little interaction I had with the staff was very good.
The bad thing came when I got to the room.
Uncomfortable beds and pillows. The shower screen completely dirty. It was disgusting to shower in that shower. A lot of stench in the room, I don't know what.
The bathroom does not have doors, it is incorporated into the room. I went alone, but if I go with someone, I have to see how they relieve themselves and shower. Very modern and all, but nothing practical.
When I went to sleep, the noise inside the hotel was incredible. I was going for one night and I didn't want to bother the staff after having done me the favor of the deposit and I didn't want to put on earplugs for fear of falling asleep, since the next day at 11 you have to be out.
I don't have any eyesight problems, but there was no one who could watch the TV properly because of how small it is.
In short, abusive conditions that the workers themselves solved for me and also a dirty, uncomfortable and noisy room.
Of course, I will never return and I do not recommend it to anyone.

faustine nicolas

il y a 1 week sur Google

5/5
We were very well received by Juan, the hotel is magnificent, the bar service was great with very smiling and friendly waiters. I recommend this hotel which is located facing the sea with many shops nearby
Beoordeling 2025-02-13 15:51:09

Chère Madame Nicolas,

Merci pour la rédaction de cet aimable commentaire.

Nous sommes ravis que votre séjour à l'Hotel El Puerto by Pierre & Vacances ait été à la hauteur de vos attentes.

Nous sommes enchantés que vous ayez apprécié l'accueil de Juan, ainsi que le service attentionné de notre bar et la convivialité de notre personnel. Il est gratifiant de savoir que notre emplacement privilégié face à la mer et la proximité des commerces ont contribué à rendre votre expérience mémorable.

Nous espérons avoir le plaisir de vous recevoir une fois encore pour une expérience toujours de qualité.
Cordialement,

José Luis Saíz
Director General / General Manager

Borja Montesdeoca

il y a 2 weken sur Google

4/5
Hotel on the seafront of Fuengirola very close to the center. The views towards the sea are stunning.
Beoordeling 2025-02-07 08:51:13

Estimado Borja Montesdeoca,

Le damos las gracias por su excelente valoración.

Nos complace enormemente que haya disfrutado de nuestras vistas al mar y de la conveniente ubicación en el paseo marítimo, cerca del vibrante centro de Fuengirola. Es fantástico saber que nuestros esfuerzos por ofrecer habitaciones confortables y una localización ideal para disfrutar de la playa y los alrededores han sido de su agrado.

Le enviamos un saludo muy cordial, esperando su pronto regreso.

Atentamente,

José Luis Saíz
Director General / General Manager

Peace Maker

il y a 2 weken sur Google

3/5
Good: balcony, breakfast
The rest was satisfactory.
Beoordeling 2025-02-03 09:55:25

Liebe Frau Maker,
vielen Dank für Ihre Bewertung.

Wir freuen uns, dass Sie den Balkon und das Frühstück genossen haben. Unsere Gäste schätzen oft die Möglichkeit, auf dem Balkon zu entspannen und den Ausblick zu genießen, sowie unser vielfältiges Frühstücksbuffet, das im Hotelrestaurant serviert wird.

Hoffentlich können wir Sie in der Zukunft von unserem Haus überzeugen.
Freundliche Grüße,

José Luis Saíz
Director General / General Manager

Be-You snoop

il y a 1 maand sur Google

3/5
No more hours of waiting for a reservation..
Beoordeling 2025-01-25 05:50:51

Bonjour,
Merci infiniment pour votre appréciation constructive.

Notre site web est toujours ouvert pour des reservations et notre réception peut aussi vous aider.

Au plaisir de vous revoir pour un séjour entièrement réussi cette fois,

José Luis Saíz
Director General / General Manager

Even geduld...