L'avis de nos voyageurs La Petite Venise

4.3

Très bien

1325 avis

5

52.5 %

4

32.8 %

3

9.7 %

2

2.3 %

1

2.7 %

Marie Iris

il y a 1 semaine sur Google

5/5
Perfect
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Conny

il y a 1 semaine sur Google

5/5
We had a lovely stay.
Unfortunately, the location marker is incorrect, which is why we drove past the first time. You have to park on the street (except on Sundays, where parking is subject to a fee) and walk to the reception, which also gives you access to the parking garage. This costs €10 per day; we didn't see any free parking spaces nearby.
The room was very clean, the kitchenette was equipped with cooking utensils, and a tea towel, as well as dish soap and dishwasher tablets, were also provided. Unfortunately, there was no oven, but there was a refrigerator, toaster, stovetop, microwave, coffee maker, and kettle.
Air conditioning was also available, but we didn't use it.
You have to make the beds yourself; the accommodation will do this for an additional charge. We had requested a second duvet, as there was only one 2x2m one for the double bed in the room, and we received it that same evening.
The ladies at the reception were very friendly and helpful.

The pool was also very clean and pleasantly heated.

The accommodation is in a good location, about 10 minutes from the center of Colmar.
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Dom & Bea “DomBea” BRAND

il y a 1 semaine sur Google

2/5
Booked through Agoda. We arrived at 8:03 PM, reception was closed. We were distraught after a long journey, without receiving any details about the check-in procedure or the fact that we could arrive before 9:00 PM, which we had specified when booking. According to the receptionists, they hadn't received anything (apart from the payment, of course!). So I'll check with Agoda, which didn't do its job. After twenty minutes, we finally found an A4 page among many others with a number written in small print (the end of the number was on the next line!?!) so we could access a safe with the key. Not easy, we're dealing with people who aren't traveling. In short, even though we had specified a room on the top floor, we were put on the first floor. We had noise from other rooms, and when we informed reception, we were essentially told to take care of it ourselves! The room is normal, the mattress was OK. Two armchairs that take up too much space in this small space. It was clean except for two essential things: the towel dryer which was dusty and with hair or fur since it is placed a few centimeters from the toilet and it is very small. The second point is the shower stall with mold everywhere even on the ceiling. The TV is small and does not allow us to connect to Netflix or other things. The Wi-Fi, as they say basic, well it's true, back to the beginning of ADSL. The slowest in the world. Oh yes, the bed is not made, good stay...
Avis 2025-05-23 11:45:50

Merci pour votre retour détaillé. Nous sommes heureux que vous ayez trouvé le matelas confortable et que le logement ait été globalement propre à votre arrivée. ?

Nous sommes néanmoins sincèrement désolés pour l’ensemble des désagréments rencontrés durant votre séjour. L’arrivée tardive peut en effet s’avérer déroutante sans indications claires, et nous regrettons profondément le manque d’informations précises ainsi que la difficulté à récupérer vos clés. Concernant le choix de l’étage et la gestion du bruit, nous comprenons votre frustration et vous présentons toutes nos excuses si nos réponses à la réception ont manqué d’empathie.

En ce qui concerne le ménage, les éléments que vous mentionnez (poussière, moisissure, état de la salle de bain) ne sont pas acceptables. Nous allons renforcer notre vigilance sur ces points essentiels. Pour le lit non fait, il est important de préciser que cette prestation est proposée en option lors de la réservation, comme indiqué sur notre site, ce qui explique que le lit ne soit pas prêt si vous n'avez pas souscrit à ce supplément.

Enfin, pour les difficultés liées à l’équipement (Wi-Fi, TV, espace), nous comprenons votre déception et vous encourageons à déposer une réclamation via : https://contactariane.com/, afin que nous puissions vous apporter un suivi personnalisé.

Nous espérons regagner votre confiance à l’occasion d’un futur séjour plus serein.

L’équipe Pierre & Vacances

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Merlinenvol

il y a 3 semaines sur Google

4/5
Ideally located
Small, well-equipped studio
Bathroom with large shower
The sheets were clean but stained
Avoid the third breakfast service; some items are not refilled
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Caroline Duse

il y a 3 semaines sur Google

5/5
Very good stay in Colmar. Very warm welcome. Very nice room. Spacious. Very good location. Thank you very much to the entire residence team
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