L'avis de nos voyageurs Résidence et Spa

4.1

Très bien

1112 avis

47.2 %

32.4 %

10.3 %

5.4 %

4.8 %

Thomas

il y a 2 jours sur G_Google Google

2/5

The reception staff are very professional, commercial and attentive. The setting is calm, wooded and the vegetation well maintained. The view is nice from above, even if we cannot see the sea from our accommodation, blocked by a hedge that is too tall.
Too bad the rest of the performance is not at the same level.
Arriving on Friday evening in the dark, the entrance is not lit, you have to guess the Pierre et Vacances sign. Dark parking lot, to follow a randomly lit path and then find the keys. Exterior circulation areas are insufficiently maintained and secure: very slippery and broken wooden stair nosings, mud on the access paths to the accommodation.
Accommodation: superficial maintenance and done only in the bathrooms and kitchen. Cleaning not done in the rooms with dust, dog hair and sheep everywhere. Stains on the sofa.
We deplored a general dilapidation: weak flushes, joints to be redone in the bathrooms, irregular wifi and therefore not usable, outdoor terrace not cleaned and broken.
We are not sure we will repeat our next experience at Pierre et Vacances.

Moise Journo

il y a 1 semaine sur G_Google Google

1/5

Catastrophic reception at the spa, you are welcomed by explaining rules as if you were a child you arrive in a place to relax, but the person limits, does not welcome you without a smile, just imposes rules of good manners on you that we have already with our education, dilapidated place, room, overheated or not heated reception, deplorable in their place, I will replace the premium not low end

Avis 2024-12-09 14:05:35

Merci beaucoup d'avoir pris le temps de partager votre expérience, Moise.

Nous sommes vraiment désolés que l'accueil au spa et les conditions de votre séjour n'aient pas été à la hauteur de vos attentes. Nous comprenons combien cela a pu être frustrant, surtout lorsqu’on vient pour se détendre.

Nous attachons une grande importance au bien-être de nos visiteurs, et vos remarques seront prises en compte pour améliorer nos services. Pour en savoir plus sur ce qui s’est passé, vous pouvez consulter ce lien : https://contactariane.com/.

Nous espérons sincèrement avoir l’occasion de vous accueillir à nouveau et de vous offrir une expérience plus agréable et conforme à vos attentes.

L’équipe Pierre & Vacances

Juliana O

il y a 1 semaine sur G_Google Google

5/5

Great quiet stay ?

Sana H

il y a 2 semaines sur G_Google Google

3/5

It was nice to have access to the sauna and hammam swimming pool but the swimming pool was really cold, which made this moment which should have been pleasant sometimes very unpleasant. The jacuzzi being at the same temperature as the swimming pool we were very disappointed because it was cold for us.
The park setting was pleasant.
The accommodations are quite dated, especially in terms of equipment (television, hood), and it's really a shame that there was no oven. Screen sharing with the television did not work and the wifi never worked, despite calling technical service, it was never resolved and it made the experience quite unpleasant, especially since 'you don't get internet reception well with your phone there.
The bedding was comfortable but the pillows were uncomfortable and yellow.

Avis 2024-12-04 11:53:56

Merci pour votre retour détaillé, Sana.

Ravis que vous ayez pu profiter du cadre du parc et du confort de la literie !

Concernant la température de la piscine et du jacuzzi, nous comprenons que cela ait pu être frustrant. Notre objectif est de garantir des espaces de détente agréables, et vos remarques nous sont précieuses.

Pour les équipements des logements, nous veillons à ce que chaque séjour soit le plus confortable possible, et nous continuerons à être attentifs à ces aspects.

En espérant vous accueillir à nouveau pour une expérience plus fluide et agréable.

L'équipe Pierre & Vacances

Elise Derivery

il y a 2 semaines sur G_Google Google

5/5

Very pleasant and comfortable

The spa is very practical, the spa manager is adorable, attentive and good advice
Can’t wait to come back!!?

Avis 2024-12-10 14:12:56

Merci beaucoup pour ce super retour Elise ! ? Nous sommes ravis que le spa et l'accueil aient contribué à rendre votre séjour agréable.

Hâte de vous accueillir à nouveau pour d'autres moments de détente ! ?

L'équipe Pierre et Vacances

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