L'avis de nos voyageurs Hotel Starc

4.4

Très bien

526 avis

71.9 %

14.3 %

3.0 %

2.9 %

8.0 %

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Eve

Il y a 5 jours sur G_Google Google

4/5

The rooms are amazing but service is mid. Dinner at coure was really good, but pretty slow. The breakfast was… interesting; location was great tho. The bathtubs were literally amazing and if u don’t care about the little stuff this place is good.

Avis 2026-02-24 16:17:52

Dear Eve,
Thank you very much for your feedback.

We are thrilled you found our rooms amazing and enjoyed your dinner at COURE. Our team takes pride in providing memorable dining experiences and comfortable stays.

We sincerely regret that some aspects of your stay fell short of your expectations. Feedback about our service speed and breakfast offerings is valuable, and we are reviewing these areas to enhance future guest experiences.

Nonetheless, we are glad our central location added convenience to your visit. The bathtubs in our rooms are designed for relaxation, and we hope they contributed positively to your stay.

We do hope to have the opportunity to welcome you back in the future.
Best regards,

XiMO CASPE, General Manager

Thibault Le Moine

Il y a 1 semaine sur G_Google Google

1/5

Access to the spa is an extra charge for a room costing €9,000 for 6 nights…
Unpleasant welcome, unpleasant staff to my 5-year-old son.
The breakfast kitchen can't tell the difference between a hard-boiled and a soft-boiled egg…
I haven't had any shower gel for 3 days, even though I pointed out that the dispenser was empty. Outdoor parking is an extra charge.
My wife dropped her spoon in front of two waiters and they didn't react at all; even a roadside diner would have reacted…
We got sick after eating raclette.

AVOID AT ALL COSTS!!!!

Avis 2026-02-23 12:20:58

Cher Monsieur,

Nous sommes sincèrement désolés MAIS nous pensons que votre commentaire s'adresse à un autre établissement.

En effet, nous ne disposons pas de spa, notre restaurant ne propose pas de raclette et nous n'avons pas de parking extérieur.

Nous serions heureux de vous recevoir chez nous afin de vous proposer un séjour des plus agréables.
Bien à vous,

XiMO CASPE, General Manager

OLAIA TXOPITEA

Il y a 1 semaine sur G_Google Google

5/5

Avis 2026-02-19 18:22:12

Dear Olaia,
We appreciate your thoughtful review.

We are glad that you had a pleasant stay with us.

We all look forward to seeing you again in the future.
Best regards,

XiMO CASPE

arturo baños

Il y a 1 semaine sur G_Google Google

3/5

We stayed from February 12th to 16th.
The hotel is centrally located, exactly what you'd expect. The rooms are worthy of a 5-star hotel.
However, we had a rather strange experience. On the evening of February 15th, we called to request room service, and the answer was no, they didn't have that service that night because they didn't have enough staff… I believe it's non-negotiable that a 4-star hotel should have room service. Perhaps this review is more focused on management, as it could have been a staffing miscalculation, but I believe you can never neglect your own guests.

Avis 2026-02-18 11:14:29

Estimado Arturo,
Le damos las gracias por decantarse por nuestro hotel en su reciente visita a nuestra hermosa ciudad.

Es un placer saber que nuestras habitaciones cumplieron con sus expectativas y le brindaron la calidad que busca en una estancia de alto nivel.

Lamentamos profundamente que algunos servicios no estuvieran disponibles en el momento que los necesitaba. En nuestro hotel, contamos con servicio de habitaciones las 24 horas, por lo que lo ocurrido aquella noche fue una circunstancia excepcional que estamos revisando para garantizar que no se repita.

Por otro lado, nos enorgullece ofrecer una ubicación privilegiada que permite a nuestros huéspedes disfrutar de la comodidad de estar en el centro de Andorra, rodeados de todos los servicios y conexiones que facilitan una experiencia completa.

Esperamos que tenga un buen día.
Atentamente,

XiMO CASPE, General Manager

Lidia

Il y a 2 semaines sur G_Google Google

5/5

The hotel was fabulous, and Adri, Laxana, and Nadia were excellent and very friendly. We'll be back!

Avis 2026-02-05 20:11:26

Estimada Lidia,
Muchas gracias por la reseña sobre su positiva estancia en nuestras instalaciones.

Nos alegra saber que disfrutó de su estancia en el Hotel Starc By Pierre & Vacances.

Valoramos mucho su mención al excelente trato de Adri, Laxana y Nadia. Nuestro equipo trabaja cada día para ofrecer un servicio cercano y profesional que haga sentir a los huéspedes como en casa.

Esperamos volver a recibirla muy pronto.
Un saludo muy cordial,

XiMO CASPE