L'avis de nos voyageurs Hotel Starc

4.4

Très bien

583 avis

72.6 %

14.1 %

3.1 %

2.9 %

7.4 %

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Maite Carvajal

Il y a 2 semaines sur G_Google Google

5/5

The best hotel in Andorra... the breakfast is the best in Andorra... central, comfortable, and very clean... the beds are incredibly comfortable.
This is my second time here, and there will be many more.

Avis 2026-06-09 08:12:01

Estimada Maite,
Muchas gracias por la reseña acerca de su experiencia en nuestro hotel y la inmejorable valoración que ha compartido.

Nos alegra saber que su experiencia en Hotel Starc By Pierre & Vacances superó sus expectativas.

Valoramos especialmente sus comentarios sobre nuestro desayuno, diseñado para ofrecer variedad y calidad. La ubicación céntrica facilita explorar Andorra la Vella, y nuestro equipo se esfuerza por mantener los espacios impecables para su comodidad. Es un orgullo que haya disfrutado de detalles como las camas, pensadas para garantizar descanso tras un día de actividades.

Esperamos tener una nueva oportunidad de recibirle y seguir ofreciéndole nuevas experiencias.
Atentamente,

XiMO CASPE

Jéssica Tienda

Il y a 3 semaines sur G_Google Google

5/5

Spectacular

Avis 2026-06-04 09:11:48

Estimada Jéssica,
Ha sido un placer haberle tenido como huésped en nuestro hotel.

Nos alegra saber que su experiencia fue tan positiva.

Esperamos que haya disfrutado de nuestro restaurante gourmet con creaciones del chef Albert Ventura, un sello único de nuestro establecimiento.

Esperamos que nos vuelva a visitar muy pronto.
Atentamente,

XiMO CASPE

Nicolas

Il y a 3 semaines sur G_Google Google

1/5

The reception area boasts a majestic chandelier, the breakfast is varied and of good quality, and the suite's design is undeniably sophisticated.

Unfortunately, these positive aspects are not enough to compensate for a profoundly disappointing experience.

This overnight stay was a gift from my wife, a particularly generous gesture considering the suite's very high price. We were therefore expecting an exceptional experience. Instead, we encountered a series of disappointments.

Upon arrival, we noticed a stained bathrobe, a detail completely unacceptable in an establishment positioning itself as upscale. My wife had also paid extra for a romantic package, but the provided champagne bucket was defective and leaked, leaving water on the suite's desk.

Between the bathroom and the bedroom, a poorly secured baseboard posed a real danger: we tripped on it several times. The private spa, one of the main selling points justifying the price of this suite, was only partially functional, which significantly detracted from our experience.

The lighting design is also baffling. Aside from the bathroom, there is no ceiling lighting. The rest consists of decorative floor lights, insufficient for comfortably enjoying the suite.

The air conditioning malfunctioned almost every hour. With an outside temperature of 37°C (99°F), maintaining a comfortable temperature in the room was particularly difficult.

The bedding, consisting of two single beds pushed together, is visibly worn. For a suite at this price point, the expected comfort was simply not there.

The most disappointing aspect, however, was the reception staff's response. Despite the various problems we reported, we encountered neither genuine attentiveness, nor empathy, nor any willingness to find a suitable solution.

When you invest such a sum to offer a special moment to the person you love, you at least expect to be taken seriously when so many problems arise.

What was supposed to be a memorable experience, a gift from my wife, unfortunately turned into a series of inconveniences and frustrations. Given the price charged and the advertised services, the gap between promise and reality is considerable. I leave this stay with a profound sense of disappointment and cannot recommend this establishment under these circumstances.

Avis 2026-06-01 15:11:08

Cher Nicolas,

Nous sommes heureux que le design de votre suite ait retenu votre attention et contribué à votre confort.

Cependant, nous sommes sincèrement désolés que certains équipements et services n’aient pas répondu à vos attentes.

Notre équipe reste mobilisée pour intervenir rapidement sur toute demande formulée durant le séjour.

Par ailleurs, votre mention concernant le petit déjeuner nous touche particulièrement, car nous accordons une importance majeure à ce moment clé de la journée.

Bien à vous,

XiMO CASPE, General Manager

Lisa Ramondou

Il y a 3 semaines sur G_Google Google

2/5

The chandelier in the lobby is majestic, and the breakfast was good quality and varied. The room design was well thought out.

However;

I was very disappointed with my stay at this hotel, especially since I had booked a suite that was supposed to offer a high-end experience.

Upon arrival, we noticed several unacceptable problems: the provided bathrobe was stained, which seriously raises concerns about hygiene and quality control. I had also paid extra for a romantic package, but the champagne bucket provided was defective and leaked, leaving water everywhere in the suite.

Furthermore, a poorly positioned baseboard between the bathroom and the bedroom posed a real risk, as we tripped on it several times. The private spa, which was one of the suite's main attractions, was only partially functional, which significantly impacted our experience.

The suite was severely lacking in lighting. There was no ceiling light. The only light was in the bathroom. The rest of the lighting was decorative floor lamps.

The air conditioning malfunctioned every hour, making the temperature unbearably high with the outside temperature of 37°C (99°F).

The spring mattresses were too worn for the comfort expected in a suite, especially since it consisted of two single beds placed side by side.

However, the most regrettable aspect was the attitude of the reception staff. Despite the various problems we reported, we were met with little consideration, no real listening, understanding, or willingness to find a satisfactory solution. This lack of professionalism and friendliness only compounded our disappointment.

Considering the price paid for a suite and the advertised amenities, this experience fell far short of expectations. I do not recommend this establishment in its current state.

Avis 2026-06-01 15:11:08

Chère Lisa,

Nous sommes heureux que l'accueil majestueux et notre petit déjeuner varié aient su vous séduire. La qualité des produits proposés chaque matinée reflète notre engagement à offrir un départ de journée optimal à nos hôtes.

Cependant, nous sommes sincèrement désolés que certains équipements et services n’aient pas répondu à vos attentes.

Notre équipe reste mobilisée pour intervenir rapidement sur toute demande formulée durant le séjour.

Par ailleurs, votre mention concernant le petit déjeuner nous touche particulièrement, car nous accordons une importance majeure à ce moment clé de la journée.

Bien à vous,

XiMO CASPE, General Manager

Beat S

Il y a 4 semaines sur G_Google Google

5/5

Simply PERFECT!

Avis 2026-05-29 19:10:05

Lieber Beat, vielen Dank für Ihr positives Feedback.

Es freut uns sehr, dass Sie bei uns einen rundum gelungenen Aufenthalt hatten.

Hatten Sie Gelegenheit, unser Gourmet-Restaurant mit den Kreationen von Küchenchef Albert Ventura zu entdecken? Diese kulinarische Erfahrung ist ein besonderes Highlight unseres Hauses.

Wir würden Sie auch in der Zukunft gerne bei uns sehen, wenn Sie wieder einmal in der Nähe sind.
Freundliche Grüße

XiMO CASPE