L'avis de nos voyageurs Hotel Starc

4.4

Très bien

354 avis

72.3 %

14.4 %

3.1 %

3.4 %

6.8 %

Vanessa Reig

il y a 1 jour sur G_Google Google

5/5

Simply excellent, on the main street of Andorra. The reception is charming as is the restaurant. The rooms, without comments, an incredible luxury, very large with a futuristic design, quite clean and a comfortable night's sleep.

Nevine Bouhnouche

il y a 2 jours sur G_Google Google

2/5

I am currently at this hotel with my husband, beautifully decorated hotel, the location is ideal.
The staff is very welcoming and kind.

We took a double room with jacuzzi, we had asked for a double bed they gave us 2 single beds which was uncomfortable.

In addition, the room is very poorly insulated, hence the 4 star rating because I am a very light sleeper and we hear the room above moving the furniture and all the noises from outside.
After spending the night I am changing my opinion and removing 2 stars because we slept very badly and the noise was just hellish I didn't sleep all night

We really liked the bathroom with the jacuzzi which is perfect for a moment of rest and relaxation. Note that it was leaking and the carpet floor was wet. The wall is also full of humidity.

We took half board so we had dinner at the hotel restaurant and nothing to say except that we really enjoyed ourselves, everything was delicious from the starter to the desert. Plus super fast service at the top.
Breakfast without more we have already had much better.

I agree with the reviews saying that this hotel clearly does not deserve 4 stars

Little extra on the cheak out which is at 12 p.m.

We won't come back.

marc pol

il y a 3 jours sur G_Google Google

3/5

The hotel is great, very central, very spacious rooms for Andorra, large bathroom with shower with massage jets and hydromassage bathtub. The truth is that the facilities are those of a 5-star hotel.
Unfortunately the service is not up to par. A reception with no knowledge of the environment, it would be appreciated if they dominated the environment and the events offered for Christmas (for example, there was a Santa Claus parade and they did not know where the itinerary was, or how to go to other towns or what bus ...) and offer more help to the visitor. We had a bus in the morning and we tried to book a taxi the night before, they told us that it was not possible, Andorra's taxi policy and in the morning we asked for it, and instead of asking us for a taxi, they asked us for an Uber, more expensive and If it could be scheduled the night before. These kinds of things tarnish the quality of the hotel. It's as if the staff were a little out of place, except for the girl at the buffet who has been very helpful and effective every day, helping in every way she could. In short, we will repeat but we would like more professional and visitor-focused attention.

Avis 2024-12-27 11:51:56

Estimado Marc,

Le agradecemos sus comentarios.

Nos alegra saber que nuestras instalaciones le han parecido fantásticas y que haya tenido una estancia más que satisfactoria.

Por otro lado, lamentamos las molestias que ha podido tener por la falta de información del entorno y la gestión del Taxi.
Tomamos muy en cuenta sus sugerencias, pues de esta manera podemos mejorar la experiencia de nuestros huéspedes.

Esperamos volver a recibirle en otra ocasión.

Saludos cordiales,

XiMO CASPE, Director general

Stacy Tazarine

il y a 1 semaine sur G_Google Google

5/5

Awesome sequel
Excellent breakfast

Avis 2024-12-18 09:53:30

Chère Stacy,
Merci pour cet aimable commentaire suite à votre séjour au Hotel Starc By Pierre & Vacances.

Nous sommes ravis que vous ayez passé un agréable séjour parmi nous et apprécié votre chambre ainsi que notre petit-déjeuner.

Nous espérons avoir le plaisir de vous recevoir une fois encore pour une expérience toujours de qualité.
Cordialement,

XiMO CASPE, Directeur général

Liset B. Armas Aguila

il y a 2 semaines sur G_Google Google

5/5

The Pierre & Vacances Hotel is an excellent option in Andorra, ideal for its strategic location near the center. The rooms are comfortable, clean and many offer spectacular views of the mountains. The staff is attentive and professional, always ready to help. Services are practical, highlighting well-maintained common areas and efficient reception. A perfect choice for a comfortable and functional stay.

Avis 2024-12-12 08:53:35

Estimada Liset Armas,

Nos complace enormemente saber que su estancia en Hotel Starc By Pierre & Vacances fue satisfactoria.

Estamos encantados de que haya disfrutado de la comodidad de nuestras habitaciones, la limpieza, las impresionantes vistas, la profesionalidad y atención de nuestro personal, así como de nuestros servicios y zonas comunes. Es gratificante saber que nuestra recepción fue eficiente y que la ubicación estratégica del hotel le permitió aprovechar al máximo su visita a Andorra.

Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros.

Un cordial saludo,

XiMO CASPE, Director general

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