Name: Résidence Andorra El Tarter
Brand: Pierre & Vacances
Price: 166 EUR
Availability: InStock
Rating: 4.1 (547 reviews)

L'avis de nos voyageurs Andorra El Tarter

4.1

Très bien

547 avis

49.2 %

28.3 %

9.5 %

4.8 %

8.2 %

Plus récentsPlus anciensMeilleures notesMoins bonnes notes

Iván Celdrán

Il y a 1 mois sur G_Google Google

2/5

I stayed from March 7th to 11th, 2026, and I think the company needs to improve, especially in several areas. First, the receptionists' lack of empathy leaves much to be desired and does the company a disservice. I requested a second parking space for our stay, as we had two vehicles and I had mentioned this two months in advance in the comments. They told us it wasn't possible because everything was booked. It turns out that during our stay, all the Pierre & Vacances parking spaces were empty. I don't understand why, since the cost of the space was separate, but it showed the receptionist's lack of interest and knowledge—a disgrace.

When you book, they don't tell you which building you'll be in, and the least they could do is put it in writing, since they have several apartments in different complexes. The apartment itself was fine, with plenty of closets, but the state of the paint on the walls is shameful; it urgently needs repainting. It was a B2B apartment.
Overall, they treat you like cattle.

Avis 2026-03-20 08:13:17

Estimado Iván,
Gracias por su reseña.

Valoramos sus observaciones sobre los armarios del apartamento, los cuales buscan brindar comodidad y funcionalidad durante su estancia.

Lamentamos profundamente que su experiencia no reflejara nuestros estándares habituales. En relación con las plazas de garaje, gestionamos su disponibilidad según la reserva previa y las demandas del momento, aunque revisaremos los procedimientos para evitar confusiones futuras. Respecto a la ubicación del edificio, hemos tomado nota de su sugerencia para mejorar la información proporcionada durante la reserva. Asimismo, agradecemos su mención sobre el estado de las paredes, ya que nos permite priorizar mantenimientos necesarios. Finalmente, nos disculpamos por la percepción de trato recibido, ya que nuestro equipo siempre busca ofrecer un servicio cercano y profesional.

Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros.
Un cordial saludo,

Manager

George Manolache

Il y a 2 mois sur G_Google Google

5/5

Good morning, I've been going every year for about 4-5 years. Honestly, they're the best value for money; sometimes they have really good offers. The apartments are well-equipped. This year, the TV didn't have a remote, so I called them and they came within an hour with a new TV and set it up for me. Congratulations and keep up the good work!

Avis 2026-02-24 10:14:02

Estimado Manolache,
Apreciamos que dedicara unos minutos para compartir su experiencia.

Nos alegra saber que valora nuestra relación calidad-precio y que ha disfrutado del equipamiento de nuestros apartamentos.

Es un placer confirmar que nuestro equipo actuó con rapidez para solucionar el inconveniente con el televisor durante su estancia. Su satisfacción es nuestra mayor prioridad y sus comentarios nos motivan a seguir mejorando.

Será muy grato para todo nuestro equipo tener en algún momento la opción de volver a darle la bienvenida a nuestro Resort.
Un cordial saludo,

Claudia G.

gaetan falletta

Il y a 2 mois sur G_Google Google

1/5

I was very disappointed with the service and organization during my ski week.

I booked my skis through Pierre & Vacances for a Saturday to Saturday stay. Upon my arrival on Saturday, February 7th, in the early afternoon, I was told to pick up the skis at the shop next door… which was closed. I was asked to come back the next day: still closed.

I was then sent to another shop located in a neighboring town. I had to take the bus and wasted a large part of my day going back and forth.
For the return, I went back on February 13th during opening hours. They refused to take the skis back because the manager wasn't there. So I returned on February 14th when they opened… and I was charged an extra €61 for being one day late! Charging a customer for problems that are clearly your own fault is completely unacceptable. A very frustrating experience and service that needs improvement.

bielty

Il y a 3 mois sur G_Google Google

5/5

It met all our expectations

Avis 2026-01-13 12:12:12

Querido huésped,
¡Gracias por tan bonita reseña! :-)

Nos alegra saber que su experiencia cumplió con todas sus expectativas. En nuestra residencia, nos esforzamos por ofrecer un ambiente acogedor y servicios que permitan disfrutar plenamente de la montaña y el entorno.

¡Hasta su próxima visita!

Claudia G.

Dra. Garvi

Il y a 3 mois sur G_Google Google

5/5

Avis 2026-01-12 09:36:16

Dear Guest, Thank you for your positive feedback on your stay with us.

We are delighted that you chose to stay with us and it is great to know that you had a pleasant experience and we were able to meet all your expectations.

We hope to have the pleasure of welcoming you again in the future.
Best regards,

Claudia G.