The worst vacation of my life!

A terrible experience. The accommodation was far too dirty upon arrival, which is unacceptable considering the price we paid (wink to the cockroach!). We noticed several cleanliness issues that should have been addressed before our arrival.

It's truly disappointing, especially when you're traveling as a family and simply expect to find clean, pleasant accommodation that matches the advertised price.

Don't even think about going there with a stroller or wheelchair; there are stairs everywhere.

A NIGHTMARE

A very pleasant holiday club, well-suited to families with children. The houses are quite nice, especially thanks to the gardens.

The facilities are varied (swimming pools, tennis and padel courts). I recommend it!

We had a wonderful stay at the Pierre & Vacances Pont Royale. The staff were fantastic—very welcoming, responsive, and always smiling. The pools were superb, and the setting was beautiful and peaceful for our family holiday. The only slight drawback was the cleanliness of the accommodations, which could be improved.

Our first stay of this kind, which we chose to spend in Pont Royal, and we absolutely don't regret it!!

- Stunning scenery, a very pleasant and reassuring village with its security system at the entrance.

- Accommodation for 7 people, renovated (a few finishing touches were missing), well-equipped, and air-conditioned.

- Extremely responsive staff (they addressed a blocked shower drain issue in under an hour), and the receptionist was very attentive.

- Plenty of activities for all ages offered by a team of very friendly, smiling, and helpful activity leaders.

- Physical activity is a must (LOL) due to the hills when walking to the pools and sports fields... important information if you have health issues.

We highly recommend it and will certainly return within the next two years.

We stayed 4 nights at the Pierre & Vacances Pont Royal residence, and we specifically chose this location so we wouldn't have to go out and could relax in a place where everything for children is right there, especially the water parks (we live nearby, so there was no need to travel).

The water parks are fantastic, particularly the rock pool (reserved for Pierre & Vacances guests).

The wave pool and slides, as well as the lazy river, are also great.

It's a shame, however, that there isn't a slide for toddlers (under 6 years old).

In fact, only the lazy river is allowed for them, but I don't think it's suitable for very young children (my daughter is 3).

The village itself is very pleasant and truly gives you that holiday feeling with its square surrounded by restaurants, its streets, its church, and its pond with the swan and ducks.

Regarding the accommodation: we had a room for 5 people (one bedroom and sofa beds) with air conditioning, which was absolutely essential given the intense heat (sorry to those who didn't have it). Even though it was noisy, it was still useful.

The renovated accommodation was pleasant; however, sleeping on the sofa beds was torture.

We had given our daughters the bedroom and slept on the sofa beds (which were rock hard)... It was awful and gave us backaches.

They should have provided a proper sofa bed with a real mattress since the accommodation is advertised for 5 people.

As for the half-board option:
the only good thing about the evening meal was the cooking workshop with the plancha grill; the rest of the food was canned, really not great, and of poor quality. There were also a lot of flies at the buffet.

Breakfast was just okay. Having tried several half-board packages with other holiday providers, I'm disappointed.

Service-wise: no complaints, friendly and smiling staff, all the teams were really nice (whether at the pools, reception, maintenance, waiters, etc.).

Entertainment: my daughter participated in the teen club, but she didn't really enjoy the games offered. The entertainment show was fantastic, and the little market was very nice. It's a shame, however, that the inflatable structures that served as entertainment were extra. Otherwise, there are activities offered during the day, but I would have liked it to be more lively in the evenings (perhaps we didn't stay long enough to experience it).

Last point, the mini-market: it's great that they have one, but the prices are really high, and there isn't much choice.

In short, a nice holiday village for the water parks, the infrastructure, the location for visiting the region for those who want to (Aix, the Luberon and the surroundings) but not for half-board.