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Nadine Wolff
Il y a 1 jour sur Google
3/5
One-week half-board rental of a renovated apartment for four people with air conditioning, one bedroom, and a sofa bed.
There was a significant discrepancy between the aesthetic quality of the grounds and the supposedly renovated apartment (just a fresh coat of paint and new living room furniture).
Comfort issues arose with a 4 m² bedroom, two tiny 190x70 cm beds, and uncomfortable mattresses (we could feel the bed slats). After several requests to reception, the maintenance department offered more comfortable mattresses. The apartment was completely different from the photos at the time of booking; the advertising was misleading. The toilet was too small and smelled of urine upon arrival. We were told that the manager had cleaned the apartment and that everything was spotless. The bathroom was too small, and the shower was in the narrow bathtub, requiring a climb, which was inconvenient and posed a significant risk of falling. The towel warmer was switched off but still had an electric current; my husband and son were electrocuted when they touched it. The apartment was poorly soundproofed, but well located. The Rochers swimming pool was closed upon our arrival (it wasn't mentioned when we booked and opened on July 4th).
Fortunately, the other pools and water slides were very good, as was the lifeguard supervision.
The restaurants are very good, and the staff are very professional and friendly.
At the Les Tilleuls restaurant: the tables were too small and looked dirty. It was uncomfortable, and the furniture needs updating. The grounds are on a slope with many stairs; it's best avoided if you have mobility issues.
A wonderful stay at this resort, with its wave pool!
Thank you to the lifeguards for their vigilance and to the entire reception, technical, and maintenance team at Pierre & Vacances who worked tirelessly through the sweltering heat.
Excellent meals and delicious pizzas in the restaurants!
Excellent family holiday with half-board!
The village is perfect for relaxing without leaving the grounds.
The swimming pools are lovely. The playgrounds too!
The restaurants in the village square are really good! A true Provençal atmosphere guaranteed! Just the bedding could use a little attention!
I'll start with the positives: the grounds are very pretty and spacious. The pools are nice, and so are the water slides. The apartment is spacious. We called maintenance because the shower was clogged and the parasol was broken, and they were very friendly, responsive, and efficient.
However:
- The apartment is very dirty. Even after paying for the cleaning service, nothing changes. To be honest, aside from making the bed and emptying the trash, I wonder what they actually do. The floor is extremely dirty, and the toilet smells terrible. There are stains that have been there since we arrived and would easily come out with a basic floor cleaning. In short, I was really shocked by this. I spoke to reception, but nothing has changed.
- We opted for the breakfast package... help! The restaurant looks like it's either under construction or being demolished (and it's dirty). The buffet is basic and not good: two days in a row, the fruit salad was rotten—the fruit was bad and old. The eggs and bacon were cold. It's summer, and the fruit on offer is apples (when available), kiwis, and oranges... no sign of summer fruits like apricots, peaches, or berries.
Tip: plan your shopping in advance because the on-site shop is tiny with very limited selection, and the nearest supermarket is a 15-minute drive away.
In conclusion: for our first Pierre & Vacances experience, we remain skeptical. We've stayed at many other resorts of this type, and
we've never seen such a lack of cleanliness. It's a shame because with a little more effort, they could project a much better image.
A fantastic stay has just ended. I loved it. The accommodation was superb with a magnificent view. A huge plus... two air conditioners (bedroom and living room) (renovated accommodation).
The pool was great, my daughter had a blast. Bring water shoes for little ones, it will be more comfortable. The lifeguards were very kind and professional. I felt safe with my baby. During the waves, there are at least three of them supervising.
I tried all the restaurants. The staff is truly excellent! A small improvement could be made at Café Siam, but I imagine they will raise the level of service as the season progresses; nothing impossible. The food is good. The atmosphere is welcoming. Being alone with my baby, everyone was particularly attentive.
I enjoyed the breakfast; the manager is friendly. It has everything you need. I ate there every day.
The location is superb, the approach via the gulf is stunning. In short, a fantastic stay, I would gladly return.