What a disappointment!

Disappointment at having spent a week in accommodation that bore absolutely no resemblance to the photos on the P&V website: a dilapidated apartment, mold in the bathroom, damaged furniture, missing dishes, a toilet smelling of urine, and a torn, unusable blind…
Disappointment that, despite our efforts and patience, we were unable to obtain compensation commensurate with the damage suffered, which was acknowledged by the P&V group's customer service.
The P&V experience, both in terms of the stay itself and the quality of communication with the managers, is deplorable and completely at odds with the group's image.

It would be nice if the woman working at the bar were a little more pleasant, or even more so. A bit of courtesy, especially given the current climate and the expected level of service, would be appropriate. I'm not asking for five-star service, just respect.

I am very disappointed with my stay, as several important aspects did not live up to my expectations when I booked.

First, I spent the first night without air conditioning. The air conditioning unit was switched off at the circuit breaker, and after switching it back on, the light was flashing white and not working properly. Because of this, I had to sleep in the living room, even though I had specifically booked an apartment with a separate bedroom so I could sleep more comfortably.

Furthermore, the Wi-Fi in the room didn't work properly: the signal was very weak, practically nonexistent. When I reported this, the response was simply, "That's normal, the Wi-Fi is free." This answer is unsatisfactory, because free or not, an advertised service must be usable, especially when it's part of the amenities offered.

As compensation, I was offered a lemonade and a sun lounger by the pool, even though sun loungers normally cost €6 per day. Given the inconvenience I experienced, this gesture seems clearly disproportionate.

I'll also spare you the details of the overall condition of the accommodation: a ceiling warped by damp, an unpleasant odor in the bedroom, and the general impression of a run-down apartment. I was told the apartments would be renovated next year, which unfortunately confirms that the current condition is not up to standard.

Furthermore, I am still waiting for my invoice, which has never been sent despite my request.

In short, I do not recommend this establishment in its current state. The value for money is absolutely unsatisfactory considering the advertised services and the actual comfort experienced on site.

I understand that technical problems can occur. However, the way these various issues were handled was disappointing. I would have appreciated a real solution, more serious follow-up and a goodwill gesture that truly reflected the inconvenience suffered.

Standard of the 90s

Affordable accommodation between the expensive hotspots of Monaco and Nice