Thank you for sharing your feedback with us.

I understand your disappointment regarding the lack of hot water; this is not the experience we wanted to provide.

However, we informed all guests upon arrival about the ongoing maintenance, and an unexpected issue occurred during that time. The reception was open on Thursday, and notices were posted to inform guests about the complications. The issue was resolved by Friday afternoon.

Compensation is planned for the two impacted days. If you would like to discuss this further, please feel free to use our contact form at https://contactariane.com/

Thank you for your feedback on the location and cleanliness. We hope to provide a better experience during your next visit.

Pierre & Vacances Team