Name: Residenz Pas de la Casa Princesa
Brand: Pierre & Vacances
Price: 141 EUR
Availability: InStock
Rating: 3.8 (490 reviews)

Kundenrezensionen Pas de la Casa Princesa

3.8

Gut

490 Bewertungen

39.0 %

28.6 %

15.1 %

5.9 %

11.4 %

martin baillard

il y a 2 Wochen sur G_Google Google

1/5

Hello, if you would like to book accommodation in this residence, don't count on it.
In fact, this establishment practices overbooking and your accommodation reserved at the foot of the slopes will be 700m from the slopes while paying the same price.
In fact, we had reserved an apartment in this residence in May for €1,100. At the end of November they told us they had to do unforeseen work and that we had to be relocated to another residence 700m from the slopes. If we had chosen this residence we would have paid less for it. But in our situation the establishment wanted us to pay the same price. By contacting booking we learned that it was not work but a problem of overbooking. When we send a message back with our arguments, the establishment does not respond to us and simply cancels our reservation.
In short, don’t plan your trip in advance with them. Do not count on the friendliness of the staff or their honesty.

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M LT

il y a 3 Wochen sur G_Google Google

1/5

Very bad experience. Basically because when we realized that we couldn't take a shower because the hot water wasn't working, we called the emergency reception number to no avail. When the girl at the reception appeared and we told her about it, she remained like a ficus... with little ability to react and just said "ok, I'll tell you about it..." I just wanted an apology since for the price we paid, I think the Hot water was included and we could not benefit from it. Very poorly managed by the lady who treated us with absolute indifference.

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V RM

il y a 3 Wochen sur G_Google Google

1/5

Horrible experience. We stayed from the 23rd to the 24th with two children (3 and 1 year old) and in the morning when we went to shower there was no hot water, we called and no one answered, when we checked out we mentioned it and they told us to file a claim online and what bye bye. We have made a claim and no one has responded. I understand what errors there may be but they have to know how to solve them or provide some alternative, which here has been absolutely non-existent. Being in an apartment in a cold and snowy place and not being able to shower is a disastrous experience. Bad for the girl who attended us and bad for the director who has done absolutely nothing.

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Oscar Ferrer

il y a 4 Wochen sur G_Google Google

5/5

Good apartment complex, very good location, in general everything very good.

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Nicolas Mauri

il y a 1 Monat sur G_Google Google

4/5

Very functional and well appointed apartment. Bright and good bedding. Too bad the cleanliness of the floor was not perfect. Located 15 minutes walk from the center. Parking is chargeable. I recommend this residence for a short stay.

Bewertung 2024-11-16 10:50:30

Cher Nicolas,
Nous vous remercions d'avoir partagé votre expérience avec nous.

Nous sommes ravis d'apprendre que vous avez passé un agréable moment parmi nous et particulièrement apprécié l'agencement et la fonctionnalité de votre appartement.

Nous prenons bonne note de vos divers retours et vous en remercions.
La propreté est une priorité pour nous, et nous rappelons que nous sommes à votre entière disposition sur place pour envoyer une retouche ménage. N'hésitez jamais à nous solliciter.
Notre emplacement, quant à lui, est généralement très apprécié par nos hôtes, car nous sommes à 15 minutes à pied du centre. Nous espérons que cela vous a permis de profiter d'un environnement plus calme tout en ayant à loisir de vous balader au Pas de la Casa.
Nous proposons pour finir un parking couvert avec accès direct à la résidence au tarif de 15 € par jour, ce qui peut être une option pratique pour les futurs séjours.

Enfin, nous sommes heureux que vous recommandiez notre résidence pour un court séjour. Votre satisfaction est notre plus belle récompense !

Au plaisir de vous revoir très prochainement,

Pierre & Vacances Pas de La Casa Princesa

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