How to make a claim to benefit from the Best Price Guarantee?

To make a claim:

• Meet the following conditions:

  • Book directly on the pierreetvacances.com website.
  • Receive a confirmation number.
  • Find an equivalent offer (same residence/hotel, same dates, same duration, same rate conditions, same type of accommodation, same number of guests) at a lower price on a third-party website within 24 hours of your booking confirmation, and no later than 48 hours before the scheduled arrival date.

• Contact our Customer Service, only by phone at 0892 702 180 (€0.25/min), during opening hours (Monday to Friday from 09:00 to 20:00, Saturday from 09:00 to 19:00).

• A screenshot displaying both the capture date and the lower price found via the Third-Party Booking Channel and the associated sales conditions, along with any other supporting documents, may be requested by our agents. These documents may need to be sent to an email address provided during the call.

• The screenshot must clearly display the stay date, accommodation name, sales conditions, accommodation type chosen, and prices offered on the Third-Party Booking Channel.

• Claims must be submitted within 24 hours following the confirmation of the Eligible Reservation. To meet these deadlines, refer to the hours and dates specified in your booking confirmation email.

For more information, please refer to our terms and conditions.