Name: Residence La Rivière
Brand: Pierre & Vacances
Price: 959 EUR
Availability: InStock
Rating: 3.8 (504 reviews)

Customer reviews La Rivière

3.8

Good

504 reviews

33.5 %

34.3 %

16.3 %

5.4 %

10.5 %

Marinella Janse

il y a 3 weeks sur G_Google Google

1/5

We stayed at this hotel recently, and it was an absolute nightmare. The luggage room was locked, and we had no access to our bags when we needed to leave for our flight. The hotel staff failed to inform us that the room would be locked and reception closed and un-reachable. Even the emergency number at the entrance provided so solutions or assistance. As a consequence, we were forced to book private taxis and new buses to collect our luggage the next day, which cost us $800! What’s worse, the hotel took no responsibility for their mistake and refused to compensate us in any way. Will never stay here again. Avoid at all costs!

Review 2025-02-06 17:22:19

Thank you for sharing your feedback, Marinella. We regret to hear about the inconvenience you experienced during your stay. However, we would like to provide some clarification regarding the situation.

Our director personally contacted you to offer assistance with your luggage and even proposed setting it aside so it could be collected at your convenience. You informed us that you would collect the luggage the following morning. Based on this information, and as part of our standard security protocol, our team ensured the luggage room was locked for the night, especially since the reception would reopen in the morning.

We are sorry to hear about the difficulties you faced and the additional expenses incurred, but we believe there may have been some miscommunication. We always strive to provide the best service to our guests, and we deeply regret that this situation did not meet your expectations.

Should you wish to discuss this matter further, please do not hesitate to reach out to us directly.

The Pierre & Vacances Team

Madalin Purda

il y a 3 weeks sur G_Google Google

5/5

Good.

emma holt

il y a 3 weeks sur G_Google Google

5/5

Great place to stay in Chamonix. Close enough walk to town centre but far enough away for a good nights sleep. Quick bus journey to the nearest slopes (able to walk the but a very steep hill!) Good bus stop as one of the firsts so guaranteed a space on the buses which filled quickly.

Had everything we needed, bunk beds and Murphy’s bed (behind sofa) although bunk beds quite squeaky. Kitchen had all pots and pans needed with hob, microwave and dishwasher. Loved the added touch of a little cleaning essentials box (small bottles of fairy liquid and disinfectant as well as a sponge and dishwasher tablets)

The staff were lovely throughout our stay and the ski storage rooms were great - you had a locker per room which was great compared to other experiences in hotels which was a free for all! There’s a spar close by as well as two bars which great happy hours!

Only downside was the furniture wasn’t the comfiest - although after a day of skin I don’t think much would be comfy ?

Alan Coughlan

il y a 1 month sur G_Google Google

1/5

The smell in the room was unbearable when we first entered, the room was only half cleaned. All bed sheets and blankets didn’t appear to be properly cleaned.
Accused of breaking a hob in kitchenette, though we had never used the hob all week, kept a €200 deposit for this but later returned €50 admitting it wasn’t us but charged us €150 for a lost key which was stolen from ski jacket during the week.
Would not recommend this hotel

Vladlena Pinchuk

il y a 1 month sur G_Google Google

3/5

studio with alcove is essentially a room with extra beds by the front door and toilet. If children are going to sleep there, it is better not to use the toilet.