We are truly sorry to hear about your negative experience during your stay with us.

It's disappointing to learn that your room did not meet your expectations and that you were disturbed by noise from a nearby nightclub, especially considering you were with your family. Cleanliness and guest comfort are our top priorities, and we apologize for falling short in this regard.

We understand the importance of providing a peaceful and enjoyable environment for our guests, and we regret that we were unable to rectify the situation to your satisfaction during your stay.

Please know that your feedback is taken seriously, and we will use it to improve our services and prevent similar issues from occurring in the future.

If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to us directly.

We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.

The Pierre & Vacances team