We’re sorry to hear that you’ve had trouble reaching us, Richard. For any questions or if you wish to make, confirm, or modify your booking, please feel free to contact our travel experts directly. You can reach us at:

From the UK: 0870 0267 145
International number: +33 (0)1 73 01 85 66
Our team is available Monday to Friday from 08:00 - 19:00 GMT and on Saturdays from 08:00 - 18:00 GMT. We hope this helps, and we look forward to assisting you further.

The Pierre & Vacances Team

Hello Alex,

Thank you for sharing your experience. We’re delighted that you enjoyed the great location of our residence—it’s always a pleasure to be so close to the slopes!

However, we’re truly sorry to hear that the comfort of your studio did not meet your expectations. The residence offers both renovated and non-renovated apartments, and we understand that this can make a difference in the experience. Regarding the sofa bed, we were not informed of this issue during your stay, but please know that our teams are always available to assist and find a solution on-site.

We sincerely hope that, despite these inconveniences, you were able to enjoy your time in the mountains and that we’ll have the opportunity to welcome you again for a more comfortable experience.

Best regards,
The Pierre & Vacances Team

We're glad to hear that you found our staff nice, Fabrice. However, we apologize that the residence did not meet your expectations. We appreciate your suggestion and will consider making updates to improve the overall value. Your input is valuable, and we hope to provide a better experience in the future.

The Pierre & Vacances team