We sincerely apologize for the disappointing experience you had during your recent stay with us, Joël. It deeply saddens us to hear that you felt mistreated by our staff and that the condition of your room did not meet your expectations.

Your feedback is concerning, and we take it very seriously. Please know that this does not reflect the level of service and hospitality we strive to provide to our guests. We will address your concerns with our team to ensure that such incidents are not repeated in the future.

We would welcome the opportunity to make it up to you and provide you with the exceptional experience that you deserve.

Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything we can do to assist you.

The Pierre & Vacances team

We regret to hear about the lack of space and cleanliness issues you experienced in your apartment. Providing a comfortable and clean environment for our guests is of utmost importance to us, and we apologize for falling short in this regard. Rest assured, we will address the cleanliness issues with our housekeeping team and inspect the apartment to ensure any necessary repairs are promptly carried out.

We understand the inconvenience of having limited space and sleeping arrangements that did not meet your needs. We will take your feedback into consideration as we evaluate opportunities for improvement in our accommodations.

We appreciate your recognition of our convenient location near shops and ski lifts, and we hope that despite the shortcomings you experienced, you were still able to enjoy your time in the area.

Once again, we apologize for the issues you encountered during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

The Pierre & Vacances team