Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your reservation being canceled just one day before your arrival. We understand how frustrating this situation must have been, especially during a busy time like July.

We strive to provide a seamless experience for our guests, and it’s disappointing to hear that we fell short in your case. We appreciate your feedback regarding the alternative offered and will review our policies to ensure we handle such situations more effectively in the future.

If there’s anything we can do to assist you or improve your experience, please let us know. We hope to have the opportunity to serve you better in the future. Thank you for your understanding.

The Pierre & Vacances Team