Name: Residence Saskia Falaise
Brand: Pierre & Vacances
Price: 1591 EUR
Availability: InStock
Rating: 3.9 (479 reviews)

Customer reviews Saskia Falaise

3.9

Good

479 reviews

41.1 %

31.7 %

12.3 %

7.5 %

7.3 %

Timur Zaynashev

il y a 3 months sur G_Google Google

1/5

Sharing bad experience. I have been in Saskia in 2017 and booked again to stay 4 nights during Easter 2024. However, the plan has changed and I cancelled my trip beforehand in Dec 2023. Today is 5th of September 2024, but I have not received my reimbursement. Neither from Booking.com nor from supplier Montblanc Booking.

I don't advice you to do a prepayment, even they keep calling you and insist to pay. They will find thousand reasons not to pay you back or will just ignore you.

Yes, the cancellation happened during the cancelable period for free. And, yes, they promised to return prepayment during 1 month in case of cancelation.

Review 2024-12-06 10:03:16

We're very sorry to hear about your frustrating experience regarding your refund, Timur. This is not the level of service we want for our guests. We recommend contacting Montblanc Booking and Booking.com again to escalate your case, providing all documentation about the cancellation and reimbursement promise. If you need further assistance, please let us know, and we'll do our best to support you.

The Pierre & Vacances Team