Customer reviews L'Amara

4.3

Very good

1714 reviews

57.6 %

27.0 %

9.0 %

2.9 %

3.4 %

Genevieve Alain

il y a 2 months sur G_Google Google

4/5

We stayed one week in August 2024, in an apartment for 8 people with an unobstructed mountain view. The flat was large and clean. We had a problem with the oven on the first evening of our stay (Saturday night) and the technical staff replaced the oven on the Sunday morning! There was also a problem with the freezer door and it was fixed the same morning after we notified the reception. The hotel is at the beginning of the station and this is the only one that has its own indoor parking lot. This was a huge plus as the station is pedestrianised and it made it much easier to unpack and pack the car with 3 small children.

We would definitely recommend the hotel and would consider coming back.

Jim Hershkowitz

il y a 3 months sur G_Google Google

5/5

Exceptional service, high quality furnished apartment, beautiful view of mountain and horses, great pools & sauna w kids, parking underneath very practical

Stephen Lewis

il y a 4 months sur G_Google Google

5/5

A five star residence but also a five star team who coped amazingly with an unprecedented 15 hour regional powercut starting at 7pm. We were given candles, free coffee and snacks and told recompense would be arranged asap. The staff kept a professional manner despite the overwhelming stress. Bravo !!!

If i were to make one criticism. I would like all dogs to be on leads. Maybe signs would help remind dog owners.

marine peschoux

il y a 4 months sur G_Google Google

1/5

Amazingly poor crisis management.
They currently have a power cut (lasting 3days).
Instead of calling their customers before their arrival and thinking of options ahead, they make you drive hours and tell you they are not sure what they’ll do to you.
After waiting three hours with the kids, We have been relocated in an apartment 1 room less of what we paid for, in a very old fashioned, tarnished and unclean place. The apartment smelled like excrements, which was due to the bin not emptied with baby nappies in. There was also blood on the toilets.
After two days we went to ask to the receptionist if the electricity was back. They promised it for the afternoon. When we came back during the afternoon, the receptionist lost her temper on us right away telling us to stop complaining because she has been working here three days non stop.
My parents of 70+ years old are joining us today and we have to have them sleep on the couch for god knows how long…
It is not the fact that they have a crisis that annoys us… it is the fact that they don’t have equivalent solutions to propose to their customers and let them come in without informing them just not to loose their money.
We have no idea how much we will be reimbursed or how to cancel to just go somewhere else…

Review 2024-08-29 13:05:27

Thank you for sharing your feedback, Marine, and we deeply apologize for the distressing experience you and your family went through during your stay. We understand how frustrating and unacceptable this situation has been, especially when it involves a power outage and inadequate communication from our side.

We sincerely apologize for not informing you in advance about the ongoing power cut and for the poor crisis management you encountered. Your arrival should have been handled with much more care, and we deeply regret that you were left waiting with no clear answers or suitable alternatives. The condition of the apartment you were relocated to is far below our standards, and we are truly sorry for the unpleasant and unhygienic state you found it in. This is unacceptable, and we will address these issues immediately.

We also apologize for the lack of empathy and professionalism from our staff. Regardless of the circumstances, our team should have been supportive and respectful towards you and your concerns. We understand the additional stress this caused, especially with your elderly parents arriving.

Contact us via our form ? https://contactariane.com so that we can examine your situation in more depth and rectify this situation.

Thank you again for bringing these issues to our attention. Your feedback will help us improve our crisis management and guest communication processes to prevent such situations in the future.

The Pierre & Vacances Team

annie quick

il y a 4 months sur G_Google Google

2/5

Everything was closed

Be careful when you plan your trip. They say they open start of july for the summer season, and it is possible to book rooms here but things have barely opened - the walking lifts were closed, it wasn't possible to get a coffee after 2pm anywhere, almost all of the restaurants are closed and the regular transport around town had barely started and was totally unreliable. As you are in the middle of nowhere and the lift to morzine was also closed, its a 50 euro taxi to get anywhere. They either need to open things sooner or just be honest that the session doesn't really start until a week or two later.

It's a beautiful spot other than that.

Review 2024-08-29 12:53:28

Thank you for your feedback, Annie, and we’re sorry to hear about the inconvenience you experienced during your stay. We understand how frustrating it can be when facilities and services aren't available as expected.

We apologize for the early season closures and the limited availability of amenities, such as the walking lifts, restaurants, and transportation. Your feedback highlights an important area for improvement in our communication. We will work on providing clearer information about the actual opening dates of our facilities to help guests better plan their visits.

We’re glad to hear that you appreciated the beauty of the location despite these challenges. Your comments are valuable to us, and we will use them to enhance the guest experience going forward. We hope you’ll consider giving us another chance in the future when the resort is fully operational.

The Pierre & Vacances Team