Name: Residence Antarès
Brand: Pierre & Vacances
Price: 1257 EUR
Availability: InStock
Rating: 3.8 (197 reviews)

Customer reviews Antarès

3.8

Good

197 reviews

38.1 %

32.0 %

16.2 %

3.6 %

10.2 %

Rebecca Lindley

il y a 1 month sur G_Google Google

2/5

The apartments are adequate but rather small for 4 adults. They definitely require more storage for all our ski gear and clothes - we basically lived out of our suitcases all week.
The apartment was well stocked in the kitchen for self catering and it was a lovely living space.
We were missing a towel but that was replaced by reception. 2 out of the 4 pillows we had to sleep with weren’t suitable and it was a push to get 2 let alone another 4 pillows.
The best thing was being able to order bread and pastries which were delicious!
The location was perfect and the views were amazing when we could actually get out on the balcony which is what we had the issue with.
A couple in the apartment above us had a dog that urinated off their balcony every day! It dripped down onto our balcony & then they “washed” their balcony down every day. It was unsanitary and meant we couldn’t use the balcony. It smelled and obviously was disgusting.
We brought this issue up with the reception and they said they’d speak to them. It happened 4 more times before they actually had an answer for us as to what was going on. We had to complain every day and by the Friday (the day before we were leaving) it stopped and they finally had someone clean our balcony which was utterly pointless. This should have been resolved the first time it happened. We weren’t offered any type of compensation & it was treated with an attitude of “oh well, at least they’re cleaning their balcony” they even said “the snow melts and people’s balconies get wet”
I think it was totally unacceptable and we haven’t had any acknowledgment from the residence after leaving.

If you’re after something not so cheap but cheerful it’s great but make sure there’s not a large dog in the apartment above you on the 10th floor!

Review 2025-02-18 09:46:45

Thank you for sharing your experience, Rebecca, and we sincerely apologize for the issues you encountered during your stay. We’re glad to hear you appreciated the kitchen, location, and views, but we truly regret the inconvenience caused by the problems with storage, the pillows, and the unpleasant situation with the balcony.

We understand that dealing with a pet’s unsanitary behavior and the resulting lack of access to your balcony was frustrating, and we are sorry that this was not handled to your satisfaction. Please rest assured that we take your concerns seriously, and we will ensure this issue is addressed with the appropriate team to prevent future occurrences.

We also regret that the service did not meet your expectations in terms of both communication and resolution. Offering a swift and satisfactory solution to issues like these is something we will work to improve moving forward.

We truly appreciate your feedback, and we hope that despite these challenges, you were able to enjoy the rest of your time with us. We would love the chance to welcome you again and make your next experience a much more pleasant one.

The Pierre & Vacances Team

Kevin Hollis

il y a 1 month sur G_Google Google

1/5

Property failed to refund a refundable booking, months later we are now considering legal action.

Review 2025-02-18 09:20:28

We sincerely apologize for the inconvenience you’ve experienced regarding the refund, Kevin. We understand your frustration and take this matter seriously.

We advise you to fill in the contact form? https://contactariane.pierreetvacances.com/en-en, we would like to ensure this matter is addressed promptly and to your satisfaction.

We appreciate your patience and hope to resolve this soon.

The Pierre & Vacances Team

Elliot Duck

il y a 1 month sur G_Google Google

1/5

This place is a scam. Take your money, say they offer cancellation refunds and refuse to issue even when cancelled within the cancellation period. Warning don’t book

Neil Cater

il y a 11 months sur G_Google Google

5/5

We have enjoyed staying at Antares for our ski holiday in Avoriaz. The views are fantastic and it is great to be able to ski in and ski out. Although not in the heart of the village, the public lifts make the commercial area easily accessible.

Sem H

il y a 2 years sur G_Google Google

1/5

Terrible service, we got charged $50 because we left our bed sheets outside to dry while the reception was fine with it.

Review 2023-02-27 15:07:25

Hello Sem,

We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.

At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.

Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.

Kind regards,

The Pierre & Vacances team