We deeply regret that your stay did not meet your expectations and sincerely apologize for the issues you encountered, Louise.

Placing you in a room far from functioning lifts was unacceptable, especially considering the circumstances. We will review our room allocation procedures to ensure the safety and convenience of all our guests. Additionally, we will investigate the charge for the end-of-stay cleaning and clarify our policies to ensure consistency with the information provided on our website.

The feedback about our reception staff is also concerning, and we will implement additional training to improve their ability to assist guests with accurate directions and support. Your experience does not reflect the standards we strive for, and we are committed to making the necessary improvements.

The Pierre & Vacances Team

We are sorry to hear about your disappointing experience and take your feedback seriously.

The address issue is concerning, and we will review our listing on Google Maps and other platforms to ensure clear and accurate information is provided. We also apologize for the difficulties you faced with the electricity system and understand how frustrating it must have been to deal with this after a long journey. We will work on improving the user-friendliness of our facilities and provide better guidance, especially for non-French-speaking guests.

Your comparison with nearby accommodations highlights an area where we need to improve, and we are committed to addressing these shortcomings to deliver a better experience in the future.

The Pierre & Vacances Team