Name: Residence Les Constellations
Brand: Pierre & Vacances
Price: 1332 EUR
Availability: InStock
Rating: 4.0 (261 reviews)

Customer reviews Les Constellations

4.0

Very good

261 reviews

42.1 %

32.2 %

16.1 %

3.8 %

5.7 %

Michael Carey

il y a 2 weeks sur G_Google Google

4/5

Amazing stay everything you needed for a great ski location

Louise View

il y a 4 weeks sur G_Google Google

1/5

Worst hotel I have ever stayed at and I have travelled often. It is so bad that I have created an account just to leave the feedback.

I would never recommend my own worst enemy to stay here. They put a lone female in the furthest away room where no lift was working which meant I had to walk down 5 flights of concrete stairs alone with suitcases.

They have charged me for an end of stay clean which is included in their services according to the website.

The reception staff are inadequate when you are asking them for directions to somewhere. They sent me to the wrong place which I was fortunate enough I left early enough to ask other locals for directions

Review 2025-01-15 09:14:59

We deeply regret that your stay did not meet your expectations and sincerely apologize for the issues you encountered, Louise.

Placing you in a room far from functioning lifts was unacceptable, especially considering the circumstances. We will review our room allocation procedures to ensure the safety and convenience of all our guests. Additionally, we will investigate the charge for the end-of-stay cleaning and clarify our policies to ensure consistency with the information provided on our website.

The feedback about our reception staff is also concerning, and we will implement additional training to improve their ability to assist guests with accurate directions and support. Your experience does not reflect the standards we strive for, and we are committed to making the necessary improvements.

The Pierre & Vacances Team

Rui Ye

il y a 1 month sur G_Google Google

1/5

Review for the Hotel: A Disastrous Experience

This was an unbelievably terrible experience with poor organization and management at every level.

First, the address listed on Google Maps is inaccurate, or there is simply no exact address for this hotel. I arrived at 9 PM, spent over an hour searching for it, and asked three people for help. Ultimately, I gave up and had to find another hotel late at night.

Second, the electricity system is confusing and completely user-unfriendly, especially for non-French speakers. After finally checking in, I was stuck in a cold room for several hours while waiting for someone to assist me with the electricity box.

For context, this hotel charges around €100 per night. The nearby 4-star hotel where I stayed the first night cost €130, and the quality was worlds apart. This experience was deeply disappointing and not worth the frustration.

Review 2025-01-15 09:13:30

We are sorry to hear about your disappointing experience and take your feedback seriously.

The address issue is concerning, and we will review our listing on Google Maps and other platforms to ensure clear and accurate information is provided. We also apologize for the difficulties you faced with the electricity system and understand how frustrating it must have been to deal with this after a long journey. We will work on improving the user-friendliness of our facilities and provide better guidance, especially for non-French-speaking guests.

Your comparison with nearby accommodations highlights an area where we need to improve, and we are committed to addressing these shortcomings to deliver a better experience in the future.

The Pierre & Vacances Team

Marisa Taylor

il y a 9 months sur G_Google Google

5/5

Family of 5 and we had a 1 bed apartment with a bunk bed alcove plus one on a sofa bed. The appartment was well laid out and having 2 bathrooms was a definite bonus! We only had one chair on the balcony but could easily move chairs out there in the evening.
The kitchenette is basic but functional and we booked half board at the nearby K2 restaurant so had minimal cooking to do anyway. Les constellations is in a great location, straight onto the slopes and right opposite the Spar supermarket.
My only criticisms are that the beds are super hard and that the bath takes a long time to fill as the water is slow!
Reception staff were always helpful and our prebooked lift passes and ski hire was all ready when we arrived to check in.

Stanislava Mihaylova

il y a 9 months sur G_Google Google

4/5

The apartment was really old and extremely dusty. It was not possible to sleep without waking up 5-6 times because of the bad air quality in the room. The kitchen utensils were not properly cleaned by the previous clients and the balcony was not well cleaned either.