Dear Hannah,
Thank you for sharing your opinion.

We are truly sorry to hear about the confusion and inconvenience you experienced regarding our pet policy and deposit information. Our intention is to provide clear and comprehensive details to all our guests, and we regret any oversight in this instance.

We understand the importance of transparent communication and take your feedback seriously. We are currently reviewing our processes to ensure all information is readily accessible and clearly presented to our guests before booking.

We acknowledge that information regarding pet weight restrictions is crucial for guests traveling with pets and are taking steps to ensure it is more visible in our communications. As for the deposit, it is standard practice to ensure the accommodation is maintained for future guests, and we apologize for any inconvenience caused by the delay in its return.

Your feedback on our customer service response times is disappointing to hear, and we want to assure you that we are committed to being responsive and attentive to our guests' inquiries and concerns. We regret that we did not meet your expectations in this area.

We hope to see you again.
Best regards,

General Manager, Manager

Dear William,
Thank you for this great feedback about your recent stay at Pierre & Vacances Cala Cristal.

We are thrilled to hear that you enjoyed the fantastic beachfront location and the terrace with stunning views. Our team, especially Andreea, is delighted to have contributed to your memorable stay. We take pride in providing excellent service and comfortable accommodations for our guests.

We appreciate your kind words about our prices and look forward to welcoming you back for another fantastic vacation with Pierre & Vacances.

It would be a pleasure to welcome you again.
Best regards,


General Manager, Manager

Dear Johan,
Thank you for this great feedback about your recent stay at Pierre & Vacances Cala Cristal.

It is wonderful to know that you enjoyed our location and had a great experience.

We look forward to the pleasure of welcoming you back on your next visit.
Best wishes,


General Manager, Manager

Estimada Agustina,
Resulta muy gratificante conocer por sus comentarios que hemos podido satisfacer sus expectativas y que ha disfrutado de estos días a nuestro lado.

Nos complace enormemente saber que su estancia en Pierre & Vacances Cala Cristal fue excepcional.

Estamos encantados de que haya disfrutado de las características de nuestro apartamento, la terraza con vistas al mar y el equipamiento completo para su comodidad. Nos llena de satisfacción que la atención recibida durante el proceso de reserva y su interacción con nuestra recepcionista Andrea, haya contribuido a que su experiencia fuera maravillosa.

Nos encantará recibirle nuevamente muy pronto.

Cordiales saludos,


General Manager, Director

Cher Albert,
Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Cala Cristal.

C'est une joie de lire que votre séjour s'est bien déroulé.


Au plaisir de vous recevoir de nouveau pour une autre expérience tout aussi réussie,


General Manager, Directeur