Customer reviews Cala Cristal

4.6

Fabulous

140 reviews

69.3 %

22.9 %

4.3 %

1.4 %

2.1 %

Hannah Arpke

fp_review_thereis 1 year fp_review_on G_Google Google

1/5

Contacted the customer service to inform them that I'm travelling with my 40kg, well-behaved dog. While waiting for a reply I continued researching their "pets allowed" policy and found no specific details regarding costs or conditions, so I went ahead and booked.

2 days later I received a generic email detailing several things that were not in the hotel's profile when I was looking for information:
1. They only allow dogs up to 25kg- in their policies it only says "Pets are allowed. Charges may be applicable".
2. There is a deposit of 200 Euro that will be returned 7-14 days after inventory, although in the policies it says that "it is fully refundable upon check-out as long as there has been no damage to the property". This is basically a short-term loan for their gain. 3. The cancellation is free, but they will keep the 1 Euro they deducted to "test my card"- what kind of foolery is this? Luckily I took the more expensive rate to be able to cancel up until 2 days before checking in, but had I not choesen this I would have had the dilemma of not being able to take my dog with me, or cancelling and loosing the 100% of the money.
They never replied to my first email, nor the second one explaining the situation. This is a poorly vetted hotel, they should have all the information and conditions clear, visible in their profile to be checked before booking, not in some small-print hidden like a needle in a hay stack in the T&Cs.

Review 2024-05-10 11:50:10

Dear Hannah,
Thank you for sharing your opinion.

We are truly sorry to hear about the confusion and inconvenience you experienced regarding our pet policy and deposit information. Our intention is to provide clear and comprehensive details to all our guests, and we regret any oversight in this instance.

We understand the importance of transparent communication and take your feedback seriously. We are currently reviewing our processes to ensure all information is readily accessible and clearly presented to our guests before booking.

We acknowledge that information regarding pet weight restrictions is crucial for guests traveling with pets and are taking steps to ensure it is more visible in our communications. As for the deposit, it is standard practice to ensure the accommodation is maintained for future guests, and we apologize for any inconvenience caused by the delay in its return.

Your feedback on our customer service response times is disappointing to hear, and we want to assure you that we are committed to being responsive and attentive to our guests' inquiries and concerns. We regret that we did not meet your expectations in this area.

We hope to see you again.
Best regards,

General Manager, Manager

William Cherpro

fp_review_thereis 2 years fp_review_on G_Google Google

5/5

A wonderfull hotel placed right in front of the the beach. Best terrasse we've seen in a while. The service is impeccable and the price are good. You gave us a wonderfull time Andreea. Thanks a lot. We look foward to ours next vacation with Pierre& vacances.

Review 2023-09-09 08:51:12

Dear William,
Thank you for this great feedback about your recent stay at Pierre & Vacances Cala Cristal.

We are thrilled to hear that you enjoyed the fantastic beachfront location and the terrace with stunning views. Our team, especially Andreea, is delighted to have contributed to your memorable stay. We take pride in providing excellent service and comfortable accommodations for our guests.

We appreciate your kind words about our prices and look forward to welcoming you back for another fantastic vacation with Pierre & Vacances.

It would be a pleasure to welcome you again.
Best regards,

General Manager, Manager

Johan Van der hoek

fp_review_thereis 2 years fp_review_on G_Google Google

5/5

Great location, directly on the famoso Playa Cristal!

Review 2023-05-23 13:51:22

Dear Johan,
Thank you for this great feedback about your recent stay at Pierre & Vacances Cala Cristal.

It is wonderful to know that you enjoyed our location and had a great experience.

We look forward to the pleasure of welcoming you back on your next visit.
Best wishes,

General Manager, Manager

Frederic Olivier

fp_review_thereis 3 days fp_review_on G_Google Google

5/5

Perfect stay, Andrea took great care of us. The location is ideal for a dream vacation with a view of the sea ? An additional washing machine would be necessary but the rest is perfect

Review 2025-09-13 16:14:36

Cher Frederic,
Nous vous remercions d'avoir pris le temps d’écrire ce commentaire.

Nous sommes ravis que votre expérience à Pierre & Vacances Cala Cristal ait été à la hauteur de vos attentes.

C’est toujours un plaisir de savoir que l’accueil attentionné d’Andrea a contribué à rendre votre séjour mémorable. Nous attachons une grande importance à ce que chaque hôte se sente privilégié.

Pour votre remarque sur les équipements, sachez que des lave-linges en libre-service sont disponibles à la réception pour plus de praticité.

Enfin, nous espérons que la vue imprenable sur la mer depuis votre logement a su ajouter cette touche magique à vos vacances.

Nous espérons vous recevoir encore une fois pour un séjour toujours de qualité.
Bien cordialement,

General Manager

Stéphane BARBIER

fp_review_thereis 4 days fp_review_on G_Google Google

5/5

We stayed 9 days at Cala Cristal, a Pierre et Vacances hotel.

We received a very warm welcome from Andrea, who cares about the well-being of the property.

The property is clean and pleasant, perfect for a relaxing seaside vacation.

We will be happy to return and hope to take full advantage of the terrace next year ?

Thank you again for your thoughtful gesture of goodwill.

Review 2025-09-12 20:15:43

Cher Stéphane,
Nous vous remercions d'avoir pris le temps d’écrire ce commentaire.

Nous sommes heureux que votre séjour au Cala Cristal ait répondu à vos attentes.

Votre mention de l'accueil attentionné d'Andrea nous touche particulièrement - notre équipe s'attache à créer des arrivées mémorables. Le soin apporté à la propreté des lieux et la quiétude de notre emplacement en bord de mer semblent avoir contribué à la réussite de ces vacances. Ce fut un plaisir de vous savoir conquis par l'atmosphère paisible de votre terrasse privative, avec cette vue imprenable sur la Méditerranée qui caractérise notre résidence.

Ce serait un plaisir de vous recevoir une fois encore pour un autre moment parfait.
Bien à vous,

General Manager