Dear Hannah,
Thank you for sharing your opinion.

We are truly sorry to hear about the confusion and inconvenience you experienced regarding our pet policy and deposit information. Our intention is to provide clear and comprehensive details to all our guests, and we regret any oversight in this instance.

We understand the importance of transparent communication and take your feedback seriously. We are currently reviewing our processes to ensure all information is readily accessible and clearly presented to our guests before booking.

We acknowledge that information regarding pet weight restrictions is crucial for guests traveling with pets and are taking steps to ensure it is more visible in our communications. As for the deposit, it is standard practice to ensure the accommodation is maintained for future guests, and we apologize for any inconvenience caused by the delay in its return.

Your feedback on our customer service response times is disappointing to hear, and we want to assure you that we are committed to being responsive and attentive to our guests' inquiries and concerns. We regret that we did not meet your expectations in this area.

We hope to see you again.
Best regards,

General Manager, Manager

Dear William,
Thank you for this great feedback about your recent stay at Pierre & Vacances Cala Cristal.

We are thrilled to hear that you enjoyed the fantastic beachfront location and the terrace with stunning views. Our team, especially Andreea, is delighted to have contributed to your memorable stay. We take pride in providing excellent service and comfortable accommodations for our guests.

We appreciate your kind words about our prices and look forward to welcoming you back for another fantastic vacation with Pierre & Vacances.

It would be a pleasure to welcome you again.
Best regards,


General Manager, Manager

Dear Johan,
Thank you for this great feedback about your recent stay at Pierre & Vacances Cala Cristal.

It is wonderful to know that you enjoyed our location and had a great experience.

We look forward to the pleasure of welcoming you back on your next visit.
Best wishes,


General Manager, Manager

Estimat Michael,
Agraïm que hagi dedicat aquest temps per escriure'ns aquesta valoració.

Ens alegra saber que va gaudir d'una estada excel·lent al Pierre & Vacances Cala Cristal.

Valorem molt que hagi destacat l'atenció del nostre equip i la qualitat de la vetllada. La dedicació del personal per crear moments memorables és una prioritat per a nosaltres, i saber que ho va apreciar ens motiva a seguir millorant.

Comptem amb la proximitat a la platja i les nostres àmplies terrasses per oferir una experiència única. Esperem que hagi pogut aprofitar aquests detalls per fer la seva estada encara més especial.

Esperem poder donar-li la benvinguda de nou ben aviat.
Una cordial salutació,

General Manager

Cher Frederic,
Nous vous remercions d'avoir pris le temps d’écrire ce commentaire.

Nous sommes ravis que votre expérience à Pierre & Vacances Cala Cristal ait été à la hauteur de vos attentes.

C’est toujours un plaisir de savoir que l’accueil attentionné d’Andrea a contribué à rendre votre séjour mémorable. Nous attachons une grande importance à ce que chaque hôte se sente privilégié.

Pour votre remarque sur les équipements, sachez que des lave-linges en libre-service sont disponibles à la réception pour plus de praticité.

Enfin, nous espérons que la vue imprenable sur la mer depuis votre logement a su ajouter cette touche magique à vos vacances.

Nous espérons vous recevoir encore une fois pour un séjour toujours de qualité.
Bien cordialement,

General Manager