Customer reviews Hôtel de l'Esterel

4.1

Very good

214 reviews

56.1 %

22.9 %

6.5 %

4.7 %

9.8 %

Wiktoria

il y a 1 month sur G_Google Google

5/5

Very nice hotel in the middle of pretty much nowhere. But I think it’s a plus rather then flaw

Oliver Bogorad

il y a 1 year sur G_Google Google

1/5

Unfriendly staff on the telephone. Can't even find a number for pierre vacances. I am hospitality pro with 20 years of experience. But maybe they don't need new customers ! The person who picks up the telephone must always represent the hotel in the best way! I strongly advise the GM to look into this matter. And maybe some training would be in order!

Review 2023-07-26 15:00:06

Dear Oliver,

Thank you for bringing this matter to our attention. We apologize for the unfriendly experience you had with our staff over the phone. We understand the importance of providing excellent customer service, and we regret that we fell short of your expectations.

We take your feedback seriously and will address this issue with our team. Ensuring that every interaction with our guests is positive and professional is essential to us, and we will make sure to provide appropriate training and guidance to improve our telephone service.

We will work diligently to rectify this and hope to have the opportunity to welcome you back and provide you with a better experience in the future.

The Pierre & Vacances team

Оксана Хоруженко

il y a 1 year sur G_Google Google

4/5

Hello! Couldn’t find a price (( ? If you are interesting in the help of interior designer with a rooms , could be exchanges for stay, let me know

Mike Dunphy

il y a 2 years sur G_Google Google

3/5

Disappointing at best, the location and the entrance promises so much - and I can live with the endless stairs but the place just isn't well maintained, from ripped pool accessories to filthy outdoor walls and a dwindling array of poor restaurants in the village. Im sure this was amazing in its hey-day but it just feels like it's 50 or 60 years old - though apparently it was only built in 1990 (?)
Would love to see some money spent on the place as our room in P6 had no air con, broken showers and broken beds, failing paint and stairs as well as render falling off the walls. It was clean though. Just Disappointing I tried all 7 beds in the room (if you can call them beds) and they all failed. The master bed had a leg missing which I found and fixed (temporarily) on night 3.
The views were amazing but hard to share with the in and out internet failures - although the internet was reasonably priced. Probably won't be back but I can see the appeal for family's returning year after year.

Jonny Grant

il y a 2 years sur G_Google Google

1/5

No one answers the hotel phone number from google maps, or from their website. Makes me worried to book.

Review 2022-09-21 10:42:05

Hello Jonny Grant,

We are sorry to read that you are not satisfied about the service and we apologize for that experience.

At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.

Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.

Kind regards,

The Pierre & Vacances team