Name: Residence Cannes Verrerie
Brand: Pierre & Vacances
Price: 529 EUR
Availability: InStock
Rating: 3.3 (1199 reviews)

Customer reviews Cannes Verrerie

3.3

Good

1199 reviews

31.3 %

21.7 %

15.8 %

9.5 %

21.8 %

Cedric

il y a 1 month sur G_Google Google

4/5

Correct

Lara Jo

il y a 3 months sur G_Google Google

1/5

When we arrived in our room we saw that one of the bedsheets was moldy! Later I went to sleep and then I suddenly felt Somthing in my Butt. I took a Look and i found a f cockroach. Wouldnt recomend:(

Review 2024-10-17 11:23:34

We're very sorry to hear about your experience, Lara. That’s certainly not the standard we strive for, and I understand how unsettling it must have been to find a moldy bed sheet and a cockroach in your room.

Please know that we take cleanliness and guest comfort very seriously, and we addressed your feedback with our housekeeping team. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future. Your experience should have been much better than this.

The Pierre & Vacances Team

Daniyar Yerbolov

il y a 3 months sur G_Google Google

1/5

I received a message stating that a pre-authorization of €200 would be made on my card two days before the start of my stay. It mentioned that my account would not be debited and the pre-authorization would be automatically lifted after my departure, provided no damage was found in the apartment within 72 hours. However, €200 has been debited from my card, and it has not been refunded yet.

Jean Pierre Santacreu

il y a 4 months sur G_Google Google

4/5

Ras

Travel Zone

il y a 4 months sur G_Google Google

1/5

Extremely bad experience. Booked this accommodation and when we arrived at property there were no information to get key and no one helped us. I booked with Agoda and their service was poor. I struggled and my kids were so tired we don’t know where to get our flat key. After 1.30 hrs later there was security guard who was sitting on chair nearby and looking at us that we are worried and he did not care to ask us what we finding. At last he gave us key. And we went to our flat. Flat was ok but in month of July temperature was 30+ and there were 2 broken fan in the room. There were no help, no reception and security guard doesn’t know English. We called Agoda to help us and keep saying wait for 2hrs and my kids were so exhausted and they couldn’t sleep there. Middle of night we found another hotel with air con.
I am not recommending anyone this accommodation they said free Wi-Fi n free car park. I am telling you no Wi-Fi n no free parking.
And no fan n no air conditioner.

Review 2024-08-29 13:41:08

Thank you for sharing your experience. We're truly sorry to hear about the difficulties you encountered during your stay.

It’s unacceptable that you faced such challenges with accessing your accommodation and that you did not receive the assistance you needed in a timely manner. The lack of proper communication and support, especially when traveling with children, is concerning. We apologize for the inconvenience caused by the broken fans and the absence of effective customer service.

We also regret that the amenities advertised did not meet your expectations, particularly regarding Wi-Fi and parking.

Your experience is important to us, and we are committed to making improvements based on your feedback. Thank you for bringing these matters to our attention, and we hope we can provide a more satisfactory experience in the future.

The Pierre & Vacances Team