We're very sorry to hear about your experience, Lara. That’s certainly not the standard we strive for, and I understand how unsettling it must have been to find a moldy bed sheet and a cockroach in your room.

Please know that we take cleanliness and guest comfort very seriously, and we addressed your feedback with our housekeeping team. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future. Your experience should have been much better than this.

The Pierre & Vacances Team

Thank you for sharing your experience. We're truly sorry to hear about the difficulties you encountered during your stay.

It’s unacceptable that you faced such challenges with accessing your accommodation and that you did not receive the assistance you needed in a timely manner. The lack of proper communication and support, especially when traveling with children, is concerning. We apologize for the inconvenience caused by the broken fans and the absence of effective customer service.

We also regret that the amenities advertised did not meet your expectations, particularly regarding Wi-Fi and parking.

Your experience is important to us, and we are committed to making improvements based on your feedback. Thank you for bringing these matters to our attention, and we hope we can provide a more satisfactory experience in the future.

The Pierre & Vacances Team