Thank you for your detailed feedback. We’re glad to hear you appreciated the cleaning level of the rooms, though we take note of your comment regarding ventilation maintenance and will address it promptly.

We understand your concerns about the differences in service expectations, particularly regarding room cleaning, towel changes, and other amenities. As noted, our accommodations operate more like serviced apartments, which may differ from traditional hotel services. However, your feedback highlights areas where we can improve communication about what guests can expect, as well as where we can enhance convenience for longer stays.

We will review the cleaning policies and consider ways to make these services more accessible or flexible for guests who prefer additional support during their stay. Thank you for sharing your experience, and we will work to ensure a better experience for future guests.

The Pierre & Vacances Team

Thank you for sharing your feedback, Don. We're sorry to hear about the internet issues during your stay. Reliable connectivity is important, and we will work on addressing this concern to improve the experience for our guests. We hope to have the chance to welcome you back under better circumstances.

The Pierre & Vacances Team

Thank you for your feedback, Jason. We're glad you found the location excellent, but we’re sorry to hear that the provided amenities did not meet your expectations. Your comments about the limited soap, towels, and toilet paper have been noted, and we will review these aspects to ensure they align better with guest needs in the future.

We appreciate your input and hope to offer you an improved experience on your next stay.

The Pierre & Vacances Team