Dear Bilal,
Thank you for this great feedback about your recent stay at Pierre & Vacances Eurobuilding 2.

We are delighted that you enjoyed the cleanliness, the well-stocked cutlery and bedding, the helpfulness of our reception staff, and the convenience of having a supermarket just across the road. Our team takes pride in ensuring that our apartments are well-equipped and that our guests feel supported throughout their stay.

We would be delighted to welcome you back.
Take care,

Maria Flores, Manager

Dear Kristian,
Thank you for taking the time to share your feedback.

We are truly disheartened to hear about your experience with our staff. We take pride in our service and strive to create a welcoming environment for all guests. We regret that we did not convey this warmth and professionalism during your stay. Please accept our sincere apologies for any inconvenience you faced. We are looking into this matter to ensure that our hospitality meets the high standards we set for ourselves. We value your comments as they help us to improve our guest experience.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

Maria Flores, Manager

Dear Ashleigh,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Eurobuilding 2.

We are thrilled to hear that you had a wonderful experience with us at Pierre & Vacances Eurobuilding 2. It is fantastic that you found our apartments to be of great value and our location ideal for your needs. Our aim is to provide comfortable and convenient accommodations at competitive prices, and we are pleased to see that reflected in your stay.

We look forward to seeing you again in the future.
Kind regards,

Maria Flores, Manager

Dear Ákos,
Thank you for this great feedback about your recent stay at Pierre & Vacances Eurobuilding 2.

We are thrilled to hear that your stay with us was enjoyable.

We are delighted that you appreciated the proximity to public transport, along with the vibrant selection of bars and restaurants in the area. It’s also fantastic to know that our location near the iconic Bernabéau Stadium added value to your visit. Our central position in the financial district makes it convenient for guests to explore Madrid and enjoy the many attractions nearby.

We would be delighted to welcome you back.
Take care,

Maria Flores, Manager

Dear Neifi,
We appreciate you taking the time to share your feedback with us.

We are deeply concerned about your experience at Pierre & Vacances Eurobuilding 2. The safety and comfort of our guests are our top priorities, and we take your comments about the bed very seriously. Our apartments were fully renovated in 2021, and all furniture meets safety standards.

Regarding cleanliness, we have a strict policy of thorough cleaning every four days, with additional cleaning available upon request, although we would like to point out that on this occasion you requested to change the cleaning day and on the day it was due to be carried out left a do not disturb sign on the door, as per our privacy policies our staff will not access the apartments when the signs are displayed out of respect for our guests privacy.

Our team strives to provide excellent service, and we are disappointed to learn that you found the staff to be impolite. We are reviewing your comments with our team to ensure our usual high standards are maintained going forward.

We sincerely hope you will give us another opportunity to provide you with a more satisfactory stay in the future.
Happy New Year,

Maria Flores, Manager