Name: Residence Blanes Playa
Brand: Pierre & Vacances
Price: 76 EUR
Availability: InStock
Rating: 4.1 (775 reviews)

Customer reviews Blanes Playa

4.1

Very good

775 reviews

50.3 %

28.3 %

9.9 %

4.6 %

6.8 %

Sole S

il y a 1 month sur G_Google Google

5/5

A very pleasant experience!

Review 2024-10-11 16:50:20

Dear Sole,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Blanes Playa.

We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.

We look forward to seeing you again in the future.
Kind regards,

Josep M Macià, Manager

Li Copque

il y a 1 month sur G_Google Google

2/5

I am feeling very frustrated. I arrived at 9pm and traveled from Norway to stay from October 6th to 8th. Since my birthday was on October 4th, I arrived tired and the reception was closed. I walked carrying a lot of weight to the Horitizó hotel, because a sign said that I would have to check in there, where the receptionist “Ana Clara” made me pay a €200 deposit, insinuating that something might go missing from the apartment during my stay. “Ana Clara”she was extremely rude and ironic! The money was taken out of my account immediately, she said it was frozen and that isnt true. I had already paid the hotel costs She said that if I didn’t like the place, I shouldn’t come back! He even said that if I didn't have the deposit, I would sleep on the street, even with proof of payment. She completely ruined the vibe of my trip. She treated me despicably. A type of person who is not suited for the job she does, the card I use was not accepted at the place and she said: “I can’t believe you don’t have another one, after all you need to eat, extremely unnecessary!!!! I have traveled to more than 21 countries and I have been to almost all of Spain and I have never been so mistreated in my entire life, not to mention that the apartment smells like incense, where she put me on the first floor where you could hear the noise of people slamming doors, motorcycles, cars and people talking. She ruined my trip and if I could I would leave tomorrow, I do not recommend it to anyone who arrives late from their trip and has to check in at another reception. Nowhere in the email or receipts does it say that I have to pay a deposit, but the problem here isn't even the money. It's the attitude of the receptionist. I am going to take pictures of the apartment, I want my deposit back and the feeling of frustration is immense. I was mistreated. I came to escape the cold of Norway for a day and a half and I ended up stressed and not even wanting to get to know the city for fear that people there are like the receptionist, who I could clearly sense xenophobia in her speech and attitude. I don't feel safe!!!

Review 2024-10-08 13:50:30

Dear Li,
We sincerely appreciate you taking the time to share your experience with us.

We are deeply sorry that your stay did not meet your expectations. We understand your frustration with the late check-in process. Our reception at Pierre & Vacances Blanes Playa is open until 18:00, and for late arrivals, we have arrangements with Hotel Horitzo, located 500 meters away, to assist our guests. We apologize for any inconvenience this may have caused you after your long journey from Norway.

Regarding the deposit, it is a standard procedure for all our guests to ensure the proper care of our apartments. We regret that this information was not clearly communicated to you beforehand. Your feedback on this matter is valuable, and we will work on improving our communication to prevent such misunderstandings in the future.

We are disheartened to hear about your experience with our staff member. At Pierre & Vacances Blanes Playa, we strive to provide excellent customer service, and we will address this internally to ensure it aligns with our high standards. Your comfort is our priority, and we will review our room allocation process to minimize noise disturbances for our guests.

Your safety and well-being are paramount to us. We want to assure you that Blanes is generally a welcoming destination, and we regret that your initial experience left you feeling uncomfortable about exploring the city.

We sincerely hope you will give us another opportunity to provide you with a more satisfying experience in the future.
Best regards,

La Dirección

Anna Maria

il y a 1 month sur G_Google Google

3/5

We stayed here for a week and overall, the location was great, and the staff at the sister hotel’s reception were very friendly and always willing to help with any problems.

However, there are quite a few improvements that could make the experience better, as some of the issues we encountered were a bit unexpected.

Beds – We had an older sofa bed that was really uncomfortable, and our first night’s sleep was not great. While the staff were unable to offer us an alternative room, they did provide an extra mattress, which slightly improved the situation. That said, it would be ideal if the sofa beds were more comfortable to begin with as I can see many reviews have mentioned this as an issue.

No on-site reception – There was no reception on-site during our stay. After a long day of traveling, having to walk to another hotel’s reception was a bit inconvenient, especially when issues arose. It made the place feel a little deserted at times. There’s also a €200 deposit you have to pay upfront on arrival which is very expensive.

Furniture and amenities – The apartment itself had some dated furniture and kitchen utensils, and a few essentials were missing, such as a kettle. We were also only given two bin bags for the whole week, which felt a bit limited. The TV was quite old as well, and given the couple of rainy mornings and evenings we had, a more up-to-date TV would have been appreciated. E.g a smart tv we could just connect to and stream services ourselves.

Review 2024-09-28 09:53:22

Dear Anna Maria,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Blanes Playa.

We are delighted that you found our location to be great and that the staff at our sister hotel were friendly and always ready to assist.

However, we are sorry that some aspects of your stay did not meet your expectations. We understand that the quality of sleep is paramount, and it is regrettable that the sofa bed was not to your comfort. Regarding the absence of an on-site reception, we strive for the convenience of our guests and we apologize for any inconvenience this may have caused. We also note your concerns about the furniture and kitchen utensils; guest satisfaction in these areas is of high importance to us. Additionally, we appreciate you bringing to our attention the number of bin bags provided and the TV facilities. It is important for us that our guests have all they need for a comfortable stay, and we will certainly consider your comments for future improvements.

Finally, we are pleased that our staff’s hospitality positively impacted your visit, and we hope that their service left a lasting good impression.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

Josep M Macià, Manager

mohamed lamaiz

il y a 3 months sur G_Google Google

5/5

top

Review 2024-08-02 12:52:17

Dear Mohamed,
Thank you for this great feedback about your recent stay at Pierre & Vacances Blanes Playa.

We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.

We would be delighted to welcome you back.
Take care,

Josep M Macià, Manager

Farouk Bendiaf

il y a 4 months sur G_Google Google

5/5

Formidable

Review 2024-07-15 08:02:12

Cher Farouk,
Merci pour cet excellent retour suite à votre séjour au Pierre & Vacances Blanes Playa.

C'est une joie de lire que votre séjour s'est bien déroulé.

Au plaisir de vous accueillir à nouveau,

Josep M Macià, Manager