Name: Hotel Salou Sunset
Brand: Pierre & Vacances
Price: 69 EUR
Availability: InStock
Rating: 3.8 (1230 reviews)

Customer reviews Hotel Salou Sunset

3.8

Good

1230 reviews

37.2 %

29.5 %

16.1 %

8.3 %

8.9 %

Chev Escobar

il y a 5 days sur G_Google Google

1/5

Extremely Disappointing Stay – Nowhere Near 3 Stars

Our experience at this hotel was incredibly frustrating from start to finish. We arrived at 11:30 PM with my exhausted daughter, only to wait 45 minutes to check in—completely unacceptable at that hour. When we finally got to our room, we were hit with a foul smell, and it was clearly not cleaned properly. The bed linen was dirty, and I had to go down to reception to ask for replacements, which I had to put on myself as the receptionist was working alone. There wasn’t even proper bedding—just a bottom sheet on the beds!

To make matters worse, the shower and sink were both blocked. I went back to reception and waited another 30 minutes, only to be told there was nothing they could do until the maintenance team returned the next day. I was assured they’d come up first thing, but of course, that didn’t happen. I had to chase it up again the next morning. Eventually, we were moved to a new room, which was slightly better in terms of cleanliness, but unbelievably, the shower was also blocked in this one too. The room phone didn’t work, so I had to go back down to reception yet again and wait another 30 minutes to report it.

The issues didn’t stop there. Only one lift was working for most of our stay, causing long delays. People were smoking around the pool area, which is totally inappropriate, especially with children around. The swimming pool itself was freezing cold and unusable—we actually had to pay to use a nearby hotel’s pool because my daughter was so disappointed. The rooftop jacuzzi was out of service and apparently doesn’t work until June, despite being featured on their website.

Food was another huge letdown. Both breakfast and dinner were bland with very limited options, especially for children. I also waited 40 minutes just to ask for an iron, only to be told I needed to leave a £20 cash deposit—which I didn’t have. Since when does a 3-star hotel ask for a deposit for an iron?

They also falsely advertise their parking at £15 a night, when it’s actually £20—and you have to pay for the entire stay upfront, not per night. The TV remote was grimy, and I didn’t even want to touch it. There’s no family entertainment whatsoever, and the overall experience just didn’t match the slick images they use online.

All in all, this hotel is absolutely not worthy of its 3-star rating. I regret booking it and wouldn’t recommend it to anyone—especially not families.

Jay Bennett Restoration

il y a 1 month sur G_Google Google

4/5

Hotel reminded me of a premier inn. Not a bad thing, the rooms were great. We got it for a good price and enjoyed our holiday. There were a couple of young groups but they didn't cause any trouble or make noise. We turned up too early but they let us get changed and use the pool while we waited. Cheap and cheerful hotel

Review 2025-03-26 09:52:08

Hello Jay,
Thank you for sharing your experience with us.

We are delighted that you appreciated the quality of our rooms, enjoyed the great value of your stay, and found our atmosphere welcoming despite the presence of young groups. Our aim is to provide a comfortable and enjoyable environment for all our guests.

It is fantastic that you were able to take advantage of our pool while waiting for your check-in. We strive to ensure that our guests have a pleasant experience from the moment they arrive.

We would love to welcome you back on a future occasion.
Kind regards,

Anne Ainsworth

il y a 5 months sur G_Google Google

2/5

Not near the beach and very hilly for older people

Review 2024-10-30 10:51:54

Dear Anne,
Thank you for taking the time to share your feedback with us.

We understand that the hotel's location and the surrounding topography may have posed challenges during your stay, particularly regarding the distance to the beach and the hilly terrain. Our hotel is conveniently located just 300 meters from Llarga Beach and 650 meters from Llevant Beach, which is typically appreciated by our guests for its proximity. Nonetheless, we acknowledge that the natural landscape of the area may not be ideal for everyone, especially for those who find hilly terrain difficult to navigate.

We hope to see you in the future.
Kind regards,

Salou Sunset by Pierre & Vacances, Guest Manager

natalie canning

il y a 5 months sur G_Google Google

2/5

Hotel room very clean, great shower and nice staff. Great location but If you want peace and quiet and a lie on in the morning this is not the place to go.
The walls must be made of paper. Noisest hotel I've ever been in. Breakfast not good either

Review 2024-10-29 10:51:21

Dear Natalie,
We appreciate that you took the time to share your experience with us.

We are delighted that you appreciated the cleanliness of our rooms, the quality of our showers, and the professionalism of our staff. Our team works tirelessly to ensure that every guest feels comfortable and well-cared for during their stay.

However, we regret to hear that the sound insulation did not meet your expectations, as we understand how important a peaceful environment is for our guests. We also acknowledge your comments regarding our breakfast offerings. We strive to provide a variety of high-quality options and we will certainly consider your feedback as we continuously seek to improve our services.

Nevertheless, it's great that you loved our hotel's location. We are proud to be situated so conveniently close to Llarga Beach and Llevant Beach, as well as PortAventura Theme Park and the historic city of Tarragona, making it an ideal spot for our guests to explore the area.

We hope to see you again in the future.
Best wishes,

Salou Sunset by Pierre & Vacances, Guest Manager

paul Hayden

il y a 5 months sur G_Google Google

5/5

Rooms ok

Review 2024-10-28 14:52:09

Dear Paul,
Thank you very much for this kind review of your recent stay.

We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.

We look forward to seeing you again soon.
Best regards,

Salou Sunset by Pierre & Vacances, Guest Manager