Name: Residence Benidorm Horizon
Brand: Pierre & Vacances
Price: 57 EUR
Availability: InStock
Rating: 3.4 (532 reviews)

Customer reviews Benidorm Horizon

3.4

Good

532 reviews

36.1 %

20.9 %

13.3 %

6.2 %

23.5 %

Mark Thomas

il y a 5 days sur G_Google Google

4/5

Good budget apartments. Not ideally located but the free bus service makes up for it.
We were paying 5 to 6 euros for a taxi up the hill.
The apartments are clean and far enough away from the centre to be nice and quiet. We didn't use the hotel next door but all it's facilities were available to us

Review 2025-03-21 08:52:21

Dear Mark,
We would like to thank you for your feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

Thank you for letting us know that we met your expectations.
We appreciate your mention of our close proximity to public transport. Hopefully this helped you get around the city.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

Donald Morgan

il y a 1 week sur G_Google Google

1/5

Won’t provide basic amenities. Bring your hairdryer and iron!!!!

Review 2025-03-20 08:52:09

Dear Donald,
Thank you for sharing your experience with us.

We regret to hear that certain aspects of your stay did not meet your expectations. We strive to provide all necessary amenities for a comfortable stay, and we apologize for any inconvenience caused. As noted in our accommodation details, irons and ironing boards are indeed available in our apartments. Additionally, while hairdryers are not standard in the rooms, we are more than happy to provide one upon request at the reception.

We understand how these details are important to our guests, and we apologize if this was not clearly communicated to you during your stay. We value your feedback as it helps us to improve our service and ensure that future guests do not experience similar issues.

We hope that you will consider staying with us again, so we may have the opportunity to provide you with a more positive experience.
Warm regards,

Pierre & Vacances Benidorm Horizon

Scott Mckay

il y a 2 weeks sur G_Google Google

3/5

Only good thing I can say was view apart from that myself and my wife were treated really bad. Nobody came with fresh towels or toilet roll and they tried there very best to keep 200 euro deposit. We were spoken to disgustingly and staff were not helpful at all. And it's at top of big hill. I can say for sure I would never stay at this hotel again. I have travelled all over the world for nearly 40 years and this is by far the worst I've been treated.

Review 2025-03-12 12:54:37

Dear Scott,
We would like to thank you for your feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

We're sorry your experience hasn't been fully satisfying as we attach great importance to customer satisfaction. Could you send us a private message? We would like to follow up with you about this feedback.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

Jacki Motopas

il y a 1 month sur G_Google Google

1/5

?? They steal the money of the deposit that they never return back for no reason!

They never returned the 200euro of the deposit to my girlfriend debit card, even if the receptionist said the will be returned back, liars and thieves! There was absolutely no reason why the deposit shouldn't be returned.?

Never expected in a so called civilized country to be robbed by such a big hotel chain. Shame on you thieves! ?

Don't stay here and never ever leave a deposit by card payment, they will never return back and you can't do nothing, neither the bank will return it because can't demonstrate anything, it's a normal payment at a hotel that you authorized.

the worst hotel experience ever.

?Beside that the hotel it's in bad state, degraded, dirty and lack of maintenance.

And at the dinner buffet the food is with mold and we felt bad after eating there. ?

Review 2025-02-06 09:50:35

Dear Jacki,
We are grateful for your feedback.

We are sorry that your experience did not meet your expectations. Our deposit policy is clearly outlined on our website, and the return process typically occurs automatically within three days. We sincerely apologize for any misunderstanding regarding this matter and encourage you to contact us directly with your reservation details so we can assist you further.

-date check in
-Date chack out
-Booking number
-Full name /surneme

recepcion.benidorm.east@groupepvcp.com

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

Pierre & Vacances Benidorm Horizon

Alfie Mann

il y a 1 month sur G_Google Google

4/5

Average hotel apartments with lots of Spainish children staying for a football competition. Great view though i must admit which was indefinitly the best part making it 4 stars

Review 2025-02-03 08:53:44

Dear Alfie,
Thank you for this great feedback about your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are pleased to know that you had a good stay with us.

Furthermore, we are glad that you appreciated the lovely views.

We would be delighted to welcome you back.
Take care,

Pierre & Vacances Benidorm Horizon