Name: Residence Benidorm Horizon
Brand: Pierre & Vacances
Price: 65 EUR
Availability: InStock
Rating: 3.4 (488 reviews)

Customer reviews Benidorm Horizon

3.4

Good

488 reviews

35.5 %

21.7 %

13.7 %

6.6 %

22.5 %

Ken Brown

il y a 2 weeks sur G_Google Google

1/5

Do not come if your elderly or have children! There is only 1 lift working which is normaly full of the cleaning staff. We waited 20 minutes this morning before we had to walk down 18 flights of stairs! Reception took the, noth6we can do stance. Imagine being 70 y/o and stuck on floor 32.

Review 2024-11-04 08:50:51

Dear Ken,
Thank you for taking the time to share your feedback with us.

We sincerely apologize for the inconvenience you experienced during your stay. We have multiple lifts in our building to accommodate our guests, and we regret that you encountered this issue. Our maintenance team is working diligently to ensure all lifts are operational as quickly as possible. As for the cleaning staff's use of the lifts, we will review our procedures to minimize any disruption to our guests. The comfort and satisfaction of our guests are our top priorities and we appreciate your patience and understanding during this time.

Moreover, we are sorry to hear about your experience with our reception team. We strive to provide excellent customer service, and we will use your feedback to enhance our responsiveness and problem-solving abilities. Our team is dedicated to ensuring all guests, regardless of age or family composition an enjoyable stay.

We hope you will give us another opportunity to provide you with a more satisfactory experience in the future.
Best regards,

Pierre & Vacances Benidorm Horizon

Arctic Dreams

il y a 2 weeks sur G_Google Google

1/5

The apartment was not very clean. The balcony floor had food residues the chairs inside were very dusty and the worst part was the bathroom bidet it was feces residues which is not acceptable! And twice I had to go to the lobby of the hotel which is not in the same building to ask for towels because there was only two small ones and blankets as there were only thin sheets. Would definitely not stay here again or recommend because of this. Sheets of the sofa bed were not clean.

Review 2024-10-30 08:51:26

Dear Guest,
We appreciate you taking the time to share your feedback with us.

We sincerely apologize for the cleanliness issues you encountered during your stay. Our goal is to provide a comfortable and hygienic environment for all our guests, and we regret that we fell short of this standard. We take cleanliness very seriously and your comments have been shared with our housekeeping team to ensure immediate improvements. Moreover, we are sorry for the inconvenience caused regarding the towels and blankets in your apartment. We strive to ensure that all necessary amenities are available upon arrival. Your feedback helps us identify areas where we can enhance our service.

We would like to welcome you back for an improved visit in the future.
Best regards,

Pierre & Vacances Benidorm Horizon

Ellie B

il y a 4 weeks sur G_Google Google

4/5

Only had one issue whilst staying here back in August and it was due to the door sticking when opening from the outside other than that the room was perfect and nicely renovated. We were completely aware that we were supposed to give €200 deposit which we payed by cash and upon checkout we waited 15 minutes and got it back. Check in process was easy we did arrive extremely early as our flight from Dublin arrived 9am they allowed us to leave our bags in a locker room until our room was ready, which it was early with no fee. I’d definitely return here as we found the pool area to not be rowdy more family oriented which was nice.

Review 2024-10-25 11:50:25

Dear Ellie,
We would like to thank you for this kind feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

We are delighted that you found the room to be perfect and nicely renovated, and that the process for the deposit was clear and efficiently handled. It's great to hear that our check-in procedure was smooth and that we could accommodate your early arrival by securely storing your luggage.

However, we regret to hear about the issue you experienced with the door sticking. We appreciate your bringing this to our attention and would like to extend our apologies for any inconvenience it may have caused during your stay.

Nonetheless, we are pleased that you enjoyed the tranquility of our pool area and its family-friendly atmosphere. As a family-oriented establishment, we strive to ensure a pleasant environment for guests of all ages. We take pride in our commitment to providing a serene and enjoyable experience for everyone.

We look forward to seeing you again in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

Dominique Connor-williams

il y a 1 month sur G_Google Google

4/5

Everything about our room was fine however we had to pay a £200 deposit on arrival and after we checked out we were told we would receive it back within 72 hours however nearly 3 weeks later we still haven’t received it. Tried to contact the hotel and have had no response.

Review 2024-10-03 08:53:46

Dear Dominique,
Thank you for sharing your opinion after your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are pleased that you found your room to be satisfactory, providing a comfortable city view,

The deposit from the hotel was returned on the day of departure. We have a physical copy of it that we can send you.
Send an email to bartolome.escandell@groupepvcp.com and we will send you a copy.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

Pierre & Vacances Benidorm Horizon

caroline Denney

il y a 2 months sur G_Google Google

1/5

Terrible service, I paid a deposit off €200 for my room, on my card and it's been a week now and I still haven't had my money back ?.
Not only this but the service was awful, room was clean, but not friendly and not friendly at all .
I will not be coming back and I have told family and friends about this awful service.

Review 2024-09-16 14:51:48

Dear Caroline,
Thank you for sharing your opinion following your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are pleased that you found the room clean and well-maintained, reflecting our commitment to providing comfortable and well-kept accommodations for our guests.

We are sincerely sorry that the service did not meet your expectations. We understand that the prompt return of your deposit is important, and we'd like to clarify that deposits are automatically refunded within three days, as stated on all booking platforms. If you have not received it yet, we kindly ask you to contact us directly so we can resolve this matter swiftly. Regarding the warmth of our service, we are disheartened to hear that our team did not convey the friendliness we strive for. Your feedback is crucial, and we will follow up on this with our team to ensure our usual high standards of guest care going forward.

We hope to see you again.
Best regards,

Pierre & Vacances Benidorm Horizon