Dear James,

Thank you for taking the time to review your stay.

We're pleased you found our shuttle service helpful for accessing the town center. Your positive remarks about the room's practical features like the blackout blinds, strong shower pressure, and convenient washing machine are much appreciated. The breakfast variety at our partner location also seems to have enhanced your mornings.

That said, we sincerely regret that some aspects fell short of your expectations. While our standard deposit refund process typically completes within three days, we acknowledge this instance took longer and are reviewing it to improve future experiences.

Nonetheless, we're delighted you enjoyed the panoramic views from our upper floors and found your overall stay comfortable. We hope these highlights will stay with you until your next visit.

All of the team really do hope we may have the opportunity to see you again on a future visit.

Best wishes,

General Manager

Dear Emily,

We're delighted you appreciated your modern room and found our shuttle service convenient for accessing partner facilities.

Please send us an email to:
recepcion.benidorm.horizon@groupepvcp.com
We'll send you a copy of the refund we processed on your departure day so you can file a claim with the bank.

We look forward to welcoming you back.

Best wishes,

General Manager

Dear Mike,
Thank you for reviewing your stay with us.

We're delighted you appreciated your comfortable accommodation and the scenic surroundings from your apartment.

While we aim for seamless transactions, we confirm deposits are automatically processed within three working days. Our reception team remains available around the clock to assist with any outstanding matters.

Ultimately, we're thrilled our staff's dedication contributed to your positive experience and that you left with an overall satisfying memory of your stay.

We hope to have the pleasure of welcoming you back in the future for a better experience.
Best regards,

Pierre & Vacances Benidorm Horizon

Dear Lynn,
Thank you for sharing your opinion after your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are thrilled to hear that you had a positive experience during your stay at Résidence Pierre & Vacances Benidorm Horizon.

Our team strives to maintain a welcoming environment for all guests, and we’re delighted this contributed to your overall satisfaction. Our 24-hour security team conducts regular patrols to ensure everyone's comfort throughout the property.

We hope to welcome you for another pleasant stay.
Best wishes,

Pierre & Vacances Benidorm Horizon

Dear Guest,
Thank you for taking the time to share your feedback.

We appreciate you highlighting the spacious layout of our apartments and the balcony areas that provide outdoor relaxation space. These features are designed to offer comfort during extended stays, and we're pleased they contributed positively to your experience.

However, we sincerely apologize that aspects of your stay fell short of expectations. Our team takes all feedback seriously and will review these points to maintain our service standards. Regarding accessibility, we want to assure guests that lift maintenance receives priority attention, and our 24-hour reception is always available to assist with immediate concerns. While late check-out is subject to availability, we regret any inconvenience experienced.

Nevertheless, we're glad you found our location convenient for accessing local transportation options and essential services. The proximity to taxi stands and supermarkets is indeed valued by many guests exploring Benidorm.

We would like to welcome you back for an improved visit in the future.
Best regards,

General Manager