Dear Jacki,
We are grateful for your feedback.

We are sorry that your experience did not meet your expectations. Our deposit policy is clearly outlined on our website, and the return process typically occurs automatically within three days. We sincerely apologize for any misunderstanding regarding this matter and encourage you to contact us directly with your reservation details so we can assist you further.

-date check in
-Date chack out
-Booking number
-Full name /surneme

recepcion.benidorm.east@groupepvcp.com

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

Pierre & Vacances Benidorm Horizon

Dear Alfie,
Thank you for this great feedback about your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are pleased to know that you had a good stay with us.

Furthermore, we are glad that you appreciated the lovely views.

We would be delighted to welcome you back.
Take care,

Pierre & Vacances Benidorm Horizon

Dear Janice,
We would like to thank you for this kind feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

We are truly grateful for your kind words and happy to hear that your stay was enjoyable.

We are delighted that you appreciated the cleanliness of our accommodations, the stunning views from your balcony, as well as the breakfast selection provided. It is our pleasure to offer a range of apartments, from the 65sqm 1-bedroom apartment for 4 people to the expansive 220sqm panoramic apartment, ensuring a suitable option for every guest. Our facilities, including the indoor pool and sauna, are designed for the comfort and enjoyment of our guests.

Furthermore, we are pleased to know that the service provided by our staff contributed positively to your stay. We always strive to maintain a high standard of cleanliness throughout our property and are glad that you found this to be the case. While we do not offer a hotel restaurant, it is great to hear that our nearby partner restaurant exceeded your expectations with their culinary offerings.

We look forward to seeing you again in the future.
Kind regards,

Pierre & Vacances Benidorm Horizon

Dear Laura,

We take allegations of this nature extremely seriously and must emphasize that such claims should be supported by evidence and reported to the appropriate authorities immediately; it is essential to involve the police to ensure a proper investigation. Accusations without substantiation can have significant consequences, and we reserve the right to protect the reputation of our staff and establishment against untrue claims.

Should you wish to provide additional details, please do not hesitate to contact us directly.

Best regards,

Pierre & Vacances Benidorm Horizon

Dear Barbara Derek,
Thank you for sharing your opinion after your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are thrilled to hear that your stay with us was memorable.

We are delighted that you appreciated the stunning views from the 29th floor, our welcoming staff, and the flexibility with your check-in time. These are indeed among the many aspects we pride ourselves on at Résidence Pierre & Vacances Benidorm Horizon.

However, we regret to hear about the inconvenience you experienced with the hot water in the shower. It is important to us that every aspect of our guests' stay is comfortable and we apologize for any discomfort this caused.

Nonetheless, our indoor pool, children's pool, and the seasonal outdoor pool, along with our sauna, contribute to the enjoyable experiences we aim to provide for all our guests. We are glad these facilities could enhance your brief visit.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

Pierre & Vacances Benidorm Horizon