Name: Residence Benidorm Horizon
Brand: Pierre & Vacances
Price: 260 EUR
Availability: InStock
Rating: 3.4 (555 reviews)

Customer reviews Benidorm Horizon

3.4

Good

555 reviews

36.2 %

20.9 %

13.7 %

6.3 %

22.9 %

Stacie Louise

il y a 1 week sur G_Google Google

3/5

Lovely clean place , centre of everything. ! Only thing paid £200 deposit left it cleaner then anything but no deposit back! Sad really

Review 2025-06-30 08:14:06

Dear Stacie,
Thank you for taking the time to share your experience with us.

We greatly appreciate your comments about the maintenance standards at our establishment. Your feedback about our central position in Benidorm means a lot to us.

Regarding the deposit, we follow an automated refund process that takes three business days to complete. Our reception team is always ready to provide detailed information about this procedure during check-in and check-out.

We hope to welcome you back for another stay with us.
Best regards,

General Manager

Annemarie Pender

il y a 2 weeks sur G_Google Google

5/5

This is our second time staying here totally loved it last year that’s why we decided to stay here again this year rooms have everything you need and are very clean only downfall is people putting towels on loungers and aren’t even there but apart from that great place to stay and if we come back to Benidorm next year we will definitely book here again.

Review 2025-06-24 12:13:35

Dear Annemarie,
Thank you for sharing your opinion after your recent stay at Résidence Pierre & Vacances Benidorm Horizon.

We are delighted to learn that you had another wonderful experience at Résidence Pierre & Vacances Benidorm Horizon.

Your decision to return speaks volumes about the quality of your previous stay. The well-equipped accommodations continue to exceed expectations, maintaining the high standards of comfort our guests deserve.

However, we acknowledge your feedback regarding the sunbed situation. Our staff members are always available to assist guests with any concerns about seating arrangements around the pool area.

Finally, we are touched by your intention to choose our establishment again for your future visits to Benidorm. Your loyalty means the world to us, and we strive to maintain the excellent standards that have earned your trust.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

Jerry Owen Storey

il y a 3 weeks sur G_Google Google

5/5

I have been back one day after my stay at Pierre Vacances Horizon and after reading some of the negative comments I felt the need to write a review.

I booked my stay in one of the apartments for my sons 15th birthday surprise and although I was taken by surprise at the 200 euro deposit as my third party booking company failed to inform me I felt it was more than understandable and have already received my deposit back which I paid by card.

My apartment was absolutely fantastic. Lots of general kitchen utensils and plenty of different size towels for bathroom. Everything from the bed linen, bathroom facilities, the kitchen facilities and down to the overall cleanliness of the apartment was faultless and was more than acceptable. As for the view from my 29th floor balcony, all I can say is WOW, BREATHTAKING ! (I’ve included a night time photo)

I’m not much of a stay around the hotel, pool and relax kinda guy and prefer to be out doing activities but what staff I did meet and talk to, they were all very friendly and more than happy to help with general questions of the area and the the likes of booking taxis ect.

As for all the bad noise reviews and lifts not working…. I experienced nothing of the kind. All the lifts worked fine 24hrs a day and me and my 15yr old son were in bed by 11-12pm every night and had no bother at all getting to sleep.

Although the hotel is situated at the the top of a big hill and I now have calves like Arnold Schwarzenegger as I didn’t take advantage of the free bus service this hotel is great.
Overall cleanliness of the whole place from the rooms to the actual building itself was great.
The staff were great.
Everything about my stay at this hotel was great and I would definitely recommend staying here…. Being honest I’m already thinking of coming back next year for my son’s 16th birthday as we enjoyed it that much.

P.s…. I’d like either the same room/floor or higher next time please haha.

Review 2025-06-17 21:12:47

Dear Jerry,
Thank you for you kind recommendation and for taking the time to review your stay.

It is wonderful to hear your family enjoyed such a memorable experience at Résidence Pierre & Vacances Benidorm Horizon.

We are delighted our apartment amenities, from the fully equipped kitchen to the premium linens, contributed to your comfort. We also appreciate you highlighting the panoramic views from the higher floors. Our team takes pride in providing attentive service and maintaining seamless facilities, and your positive feedback is very rewarding.

Your mention of the surrounding area’s steep incline made us smile—we’re glad our complimentary shuttle service remains an option for future visits. Rest assured, we’ve noted your preference for a 29th-floor accommodation or higher during your next stay.

We eagerly await the opportunity to welcome you back.
Warm regards,

Ryan Alexander Pride

il y a 3 weeks sur G_Google Google

5/5

After reading the reviews we were a little unsure but our experience couldn't be any better. Brilliant 2 bedroom apartment with the panoramic view over Benidorm. We always opt for self-catering as it suits us perfectly. Everywhere was clean and in great condition. Very large balcony. Cannot fault it. The only downside is the lifts take a while when you are on a high floor number but it is to be expected. We liked it enough to book again later this year. It's a little further out of the main town, but this meant it was quieter than the other hotels in the center. Brilliant!

Review 2025-06-17 09:13:49

Dear Ryan,
We would like to thank you for your feedback about your experience at Résidence Pierre & Vacances Benidorm Horizon.

We are delighted to learn about your wonderful experience at our residence.

The spacious two-bedroom accommodation exceeded expectations with its pristine maintenance and superb facilities. The generous terrace complemented the well-equipped self-catering amenities, creating an ideal setting for a comfortable stay.

However, we acknowledge your comment about the elevator waiting times in our high-rise building. Our maintenance team ensures optimal performance of all our facilities to minimize any inconvenience.

Finally, we are pleased that you appreciated our strategic location away from the bustling center, offering a more tranquil atmosphere while maintaining convenient access to all attractions. Your decision to book another stay with us is the greatest compliment we could receive.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Dave Preece

il y a 1 month sur G_Google Google

1/5

We stayed in benidorm east hotel but we stayed in the apartments before we had to put a 200€ deposit down which is meant to be refunded when you leave we payed by card and it's been 2 weeks now and still haven't had it back we sent numerous emails which some was responded to saying they have refunded to take it up.with the bank. Which we have and still.hasn't gone in so just to make people aware of this as it disgusting service for such a big hotel
Also our apartment smelt of sewage which we reported twice and nothing was done
Wouldn't it recommend this place to no one.

Review 2025-06-09 14:11:51

Dear Dave,

Refunds are usually issued on the same day of departure, in your case, on May 22 at 4:15 p.m.

We have a copy of the refund, and that's what we tried to explain to you via email.

Go to your bank, which is the one that blocked your deposit. The hotel has the necessary documentation to prove it. Can your bank do the same?

General Manager