Dear Mr. Lag,
Thank you for taking the time to share your feedback.

We are pleased that you found our staff to be a positive aspect during your stay at Hotel Benidorm East by Pierre & Vacances.

However, we are sorry to hear about your dissatisfaction with certain aspects of your room. Our aim is to provide accommodations that are not only comfortable but also up to the high standards our guests expect. We are grateful for your comments regarding the room's cleanliness and the condition of the bath and bed headboard, and we will look into these matters. We understand that you did not find the hotel's rating reflective of your experience, and we take this feedback seriously as we continually strive to improve our guest experience.

We hope that you will return in the future for a more enjoyable stay.
Kindest regards,

General Manager

Dear Martin,
Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.

We are pleased that you recognized the efforts in maintaining our establishment, as we continuously strive to provide comfortable accommodations and a welcoming atmosphere. It is great that you noticed the ongoing upgrades; we are committed to ensuring our guests enjoy their stay with the various amenities we offer such as a fitness room, spa, and swimming pool.

We hope we will have the opportunity to see you again in the future.
Best regards,

General Manager

Dear Rick,
Thank you very much for this kind review of your recent stay.

We are truly delighted that you enjoyed the friendly atmosphere, the readiness of our staff to assist, and the overall experience at our establishment. Our team strives to provide a welcoming environment alongside top-notch amenities like 24-hour reception, individual air conditioning controls, and a variety of room sizes and views. It is great to know that these efforts have contributed to your positive experience.

We look forward to seeing you again soon.
Best regards,

General Manager

Dear Rob,
Thank you very much for this kind review of your recent stay.

It is truly rewarding to hear that your stay with us was so enjoyable.

We are pleased that you found value and comfort in your stay, highlighting our well-maintained premises and spacious accommodations. It is also reassuring to know that the cleanliness of our rooms met your expectations, as we strive to provide a pristine environment for all our guests.

We look forward to seeing you again soon.
Best regards,


General Manager

Dear Natasha,
We appreciate that you took the time to share your experience with us.

We are pleased that you found our front desk staff friendly and our reception and pool areas well-maintained.

However, we regret to hear that the room size and the air conditioning fell short of your expectations. Our rooms come in different sizes and are equipped with individual air conditioning controls to ensure comfort for our guests. We apologize for any inconvenience this may have caused you. Moreover, we take note of your comments regarding the bathroom and will look into improving our cleaning procedures. The steep hill to the main strip can indeed be a challenge, and we understand that relying on taxis may have been an unexpected aspect of your stay.

Nonetheless, we hope that the proximity to the beach and the availability of our amenities such as the fitness room, spa, and in-house restaurant provided a positive aspect to your stay.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,


General Manager