Dear Luke,
We appreciate your feedback.

We are sorry that all your expectations were not met. Would it be possible to provide us with more information, please? We always welcome feedback and suggestions from our guests.

We hope that you will give us another chance to provide you with a better experience in the future.
Best wishes,

General Manager

Arvoisa vieraamme Keijo

Pahoittelemme, ettemme täysin kyenneet vastaamaan odotuksianne vierailunne aikana. Arvostamme palautettanne ja mukavaa kuulla, että vierailunne oli kokonaisuudessaan hyvä kokemus.

Toivottavasti saamme teidät pian uudestaan vieraaksemme. Ystävällisin terveisin,

General Manager

Dear Michael,
Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.

We regret that your dining experience did not meet your expectations.

We strive to ensure the total satisfaction of every guest, and we are always open to suggestions for improvements from recent guests. Please don't hesitate to share your views on what we could do to make your next experience a better one.

We hope we will have the opportunity to see you again in the future.
Best regards,

General Manager

Dear Mg Pink,
Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.

Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards.

We are, however, sorry to hear of the issues you faced with the air conditioning system and regret that we had not been aware of this while on-site; our maintenance team would have happily intervened and made your stay with us more comfortable.

We hope we will have the opportunity to see you again in the future.
Best regards,

General Manager