Name: Hotel Benidorm East
Brand: Pierre & Vacances
Price: 55 EUR
Availability: InStock
Rating: 3.7 (3717 reviews)

Customer reviews Hotel Benidorm East

3.7

Good

3717 reviews

38.2 %

28.4 %

14.0 %

7.1 %

12.3 %

Rob Gee

il y a 3 weeks sur G_Google Google

5/5

Spot in for the price, nice and clean and spacious rooms.

Review 2024-10-28 08:51:58

Dear Rob,
Thank you very much for this kind review of your recent stay.

It is truly rewarding to hear that your stay with us was so enjoyable.

We are pleased that you found value and comfort in your stay, highlighting our well-maintained premises and spacious accommodations. It is also reassuring to know that the cleanliness of our rooms met your expectations, as we strive to provide a pristine environment for all our guests.

We look forward to seeing you again soon.
Best regards,

General Manager

natasha russell

il y a 3 weeks sur G_Google Google

3/5

Friendly front desk staff, reception and pool area clean. Rooms tiny air con doesn't work bathroom could use a deep clean. We did know before going it was a 20 mins walk to the main strip however it wasn't manageable the hill was to steep so had to rely on taxis. Not expensive though

Review 2024-10-25 11:51:02

Dear Natasha,
We appreciate that you took the time to share your experience with us.

We are pleased that you found our front desk staff friendly and our reception and pool areas well-maintained.

However, we regret to hear that the room size and the air conditioning fell short of your expectations. Our rooms come in different sizes and are equipped with individual air conditioning controls to ensure comfort for our guests. We apologize for any inconvenience this may have caused you. Moreover, we take note of your comments regarding the bathroom and will look into improving our cleaning procedures. The steep hill to the main strip can indeed be a challenge, and we understand that relying on taxis may have been an unexpected aspect of your stay.

Nonetheless, we hope that the proximity to the beach and the availability of our amenities such as the fitness room, spa, and in-house restaurant provided a positive aspect to your stay.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,

General Manager

Phoebe Hall

il y a 3 weeks sur G_Google Google

2/5

The rooms are clean and more modern than most hotels I have been to. However we had slipped floor boards which could have been a trip hazard if we were less mobile or had young children.

Some tiles in the bathroom were broken and coming apart but didn’t affect our stay. Just the details we noticed that would have been more appropriate for a 4 star if they were fixed.

The headboard of the bed was also scuffed and damaged which was a suprise for recently renovated rooms.

The waiting for lifts was despicable, expected in such a large hotel but perhaps something needs to be adjusted for these lifts to accommodate such a large hotel.

We spent very little time around the pool, mainly because the cost of drinks and food at the bar was expensive for the quality you got. We ordered a pizza one evening, and was essentially a flat bread with cold pizza sauce. Nothing was hot. We would rather go out and eat which is what we did.

The free shuttle is a credit to the hotel as it takes you to and from the beach. However note this picks you up from across the road rather than the yellow box which says bus which reception told us is where it picks you up from. This meant we missed the bus the first time.

The breakfast was average, was a shock it was 4 stars. The sausages were raw in the middle, the fight to make toast was a battle each morning. The juice is more like concentrated diluting juice than fruit juice we know in the UK. They had little fruit selection of kiwi, orange and grapefruit with apples or bananas changing each day. There are many reviews about the breakfast being underdone and the hotel responding it has been addressed which it has not. We told reception about this and were told it would be addressed… it wasn’t.

There was also an aggressive situation which happened at the hotel one night which lead the police to arrive. This is not the hotels fault however it would have been nice after it was dealt with for someone to come and ask guests who were around it and witnessed it if they were okay. There was very little duty of care to the guests who were innocently bystanders in that situation.

They also allowed guests to smoke marijuana within the hotel grounds, they smoked outside in the bar areas but still on the grounds of the hotel which was unpleasant as a non smoker.

The entertainment was never something we were entertained by. We appreciate this is Spanish themed as we are in Spain and we are always excited for something cultural and relevant for the place we are staying in (which was a response to a recent review addressing this). However they had Bingo, music and plate spinning, I would argue there is nothing particularly Spanish about this.

The Bingo was only in Spanish, therefore non-Spanish speaking guests could not take part. Nothing about the entertainment had a translation, so it did not feel like non-Spanish speakers could enjoy.

The cleaners of the hotel always did a good job, ensuring towels changed and beds were made. One day one of our room key cards was taken from our room (unsure why) and then we paid for a late check out on our final day. But the hotel deactivated our card which meant going back down to reception from a high floor and having to wait for the lift again to return back, in order to collect our things and change in time to leave for the airport.

Review 2024-10-25 11:50:46

Dear Phoebe,
We sincerely appreciate your detailed feedback about your stay at Hotel Benidorm East by Pierre & Vacances.

We are pleased that you found our rooms clean and modern. It's wonderful to hear that you appreciated the efforts of our housekeeping team, who work diligently to maintain our high standards of cleanliness.

However, we regret to hear about the issues you encountered during your stay. The condition of the floor boards, bathroom tiles, and bed headboard does not align with our commitment to providing a comfortable environment. We are reviewing these matters to ensure they are promptly addressed. Regarding the lift waiting times, we understand your frustration and are exploring ways to improve efficiency.

We also apologize for the disappointment you experienced with our food and beverage offerings. Your feedback about the breakfast quality and bar prices is valuable, and we are working with our culinary team to enhance our menu options and overall dining experience. Additionally, your comments about the entertainment program have been noted. We strive to offer a diverse range of activities that cater to all our guests, and we will consider ways to make our events more inclusive and engaging.

We are sorry to hear about the security incident you witnessed. The safety and comfort of our guests are paramount, and we are reviewing our protocols to ensure better support for guests in such situations. We are also reinforcing our smoking policies to maintain a pleasant environment for all and apologize for the misunderstanding regarding the pick up area for the shuttle; we assure you that guest care is a priority for us and we aim to provide accurate information.

Nonetheless, we are delighted that you found value in our free shuttle service to the beach. Our hotel's location, with easy access to the beautiful beaches of Benidorm, is one of our key features, and we're glad you were able to take advantage of this amenity.

We hope you will give us another opportunity to provide you with a more satisfying experience in the future.
Best regards,

General Manager

John Hardie

il y a 4 weeks sur G_Google Google

5/5

Excellent hotel.

Review 2024-10-25 11:50:35

Dear John,
Thank you very much for this kind review of your recent stay.

We are really pleased we met your expectations.

We look forward to seeing you again soon.
Best regards,

General Manager

Ann Coyle

il y a 1 month sur G_Google Google

5/5

Just back from a short break at the hotel.We could not fault it in any way.The room was spotless.Beds made each day ,towels changed daily and toiletries replaced.Breakfast was excellent,with great variety of hot and cold food.Staff very friendly and helpful.Hotel a little bit out but it runs free shuttle bus daily.Will definitely be returning.Couldnt recommend this hotel enough.We had great stay.

Review 2024-10-14 07:53:28

Dear Ann,
We appreciate that you took the time to share your experience with us.

We are overjoyed to hear that your stay with us was so memorable and fulfilling.

We are delighted that you enjoyed the immaculate condition of your room, the daily housekeeping service, and the variety of our breakfast offerings. Knowing that you found our staff to be friendly and helpful, and that our complimentary shuttle service added convenience to your stay, truly warms our hearts. It is great that you loved the overall quality of your visit, and we appreciate your willingness to recommend us to others.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,

General Manager