Dear Gloria,
We appreciate that you took the time to share your experience with us.

We are pleased that you enjoyed the comfortable accommodations, the variety of food options, and our convenient minibus service to the beach. It's rewarding to know that the value for money met your expectations and that you would consider staying with us again.

However, we apologize for the lack of in-room amenities and any inconvenience caused by the bathroom condition. We understand the importance of having a fully equipped room and a well-maintained bathroom. Furthermore, we acknowledge your comments regarding the food temperature and assure you that we strive to provide meals that are not only varied but also served at the appropriate temperature to enhance the dining experience.

Finally, we are delighted that the scenic views from your room added to the enjoyment of your stay. We are looking forward to the planned upgrades in 2025 to further enhance our guest experience. Your feedback is invaluable to us as we continue to improve our services.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,

General Manager

Dear Mr. Lag,
Thank you for taking the time to share your feedback.

We are pleased that you found our staff to be a positive aspect during your stay at Hotel Benidorm East by Pierre & Vacances.

However, we are sorry to hear about your dissatisfaction with certain aspects of your room. Our aim is to provide accommodations that are not only comfortable but also up to the high standards our guests expect. We are grateful for your comments regarding the room's cleanliness and the condition of the bath and bed headboard, and we will look into these matters. We understand that you did not find the hotel's rating reflective of your experience, and we take this feedback seriously as we continually strive to improve our guest experience.

We hope that you will return in the future for a more enjoyable stay.
Kindest regards,

General Manager

Dear Martin,
Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.

We are pleased that you recognized the efforts in maintaining our establishment, as we continuously strive to provide comfortable accommodations and a welcoming atmosphere. It is great that you noticed the ongoing upgrades; we are committed to ensuring our guests enjoy their stay with the various amenities we offer such as a fitness room, spa, and swimming pool.

We hope we will have the opportunity to see you again in the future.
Best regards,

General Manager

Dear Rick,
Thank you very much for this kind review of your recent stay.

We are truly delighted that you enjoyed the friendly atmosphere, the readiness of our staff to assist, and the overall experience at our establishment. Our team strives to provide a welcoming environment alongside top-notch amenities like 24-hour reception, individual air conditioning controls, and a variety of room sizes and views. It is great to know that these efforts have contributed to your positive experience.

We look forward to seeing you again soon.
Best regards,

General Manager

Dear Rob,
Thank you very much for this kind review of your recent stay.

It is truly rewarding to hear that your stay with us was so enjoyable.

We are pleased that you found value and comfort in your stay, highlighting our well-maintained premises and spacious accommodations. It is also reassuring to know that the cleanliness of our rooms met your expectations, as we strive to provide a pristine environment for all our guests.

We look forward to seeing you again soon.
Best regards,


General Manager