Dear Christopher,

We would like to thank you for your feedback about your experience at Pierre & Vacances Benalmadena Principe.

We are delighted that you appreciated the well-equipped kitchen in your accommodation, as well as the balcony which offers splendid views. It's gratifying to know these features enhanced your stay.

However, we regret to hear that the sofa bed did not provide the comfort you expected and that the lack of a television in the bedroom was not to your satisfaction. We understand these aspects are important for a restful experience and appreciate you bringing this to our attention. Furthermore, We also regret any confusion regarding the kettle, all our apartments are equipped with one. We are sorry if this was not the case during your stay.

The entire team hope that we may have the pleasure of seeing you again in the future.

Kind regards,

José Luis Saíz
Director General / General Manager

Dear Susan,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Benalmadena Principe.

We are delighted to hear that you had a pleasant stay with us and that our location was ideal for your stay.

We greatly appreciate your kind comments about our team.
Positive feedback about the high standards we set ourselves is always a boost for our team members.

We look forward to seeing you again in the future.
Kind regards,

José Luis Saíz
Director General / General Manager

Dear Gillian,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Benalmadena Principe.

We're glad you had a great stay with us.

We look forward to seeing you again in the future.
Kind regards,

José Luis Saíz
Director General / General Manager

Dear Andrew,
Thank you for the time taken to share your review with us.

We are truly sorry to hear about the issues you encountered with the cleanliness of your apartment and the condition of the facilities upon your arrival. We pride ourselves on maintaining high standards of cleanliness and comfort for our guests, so it is disappointing to learn that we fell short in your case. We understand how crucial a welcoming and well-prepared space is for our guests, especially after a long journey.

Furthermore, your feedback regarding the delay in accessing your room is concerning. We aim to provide efficient and hassle-free check-in experiences, and it seems we missed the mark during your visit. Please accept our sincere apologies for any inconvenience this may have caused.

We are taking your comments seriously as they guide us in reviewing and improving our protocols to prevent such situations from occurring in the future.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

José Luis Saíz
Director General / General Manager

Dear Carolyn,
We are grateful for your feedback.

After a careful review and multiple inspections by both our staff and management, we did not detect any odour in your apartment on any of the occasions we visited during your stay. We understand that comfort is paramount, and we took your feedback seriously by checking thoroughly to ensure the space met our standards.

As an additional note, we were pleased to provide two apartments with views at your arrival as a courtesy, for which only one view supplement was charged. Since the apartment met our cleanliness and comfort standards, we believe it would not be proportionate to offer a refund for the view supplement as requested.

We did extend an offer for a complimentary late check-out. We respect that you chose not to take advantage of this option, and we remain committed to making any future stays as enjoyable as possible.

We hope to see you again.
Best regards,

José Luis Saíz
Director General / General Manager