We understand the importance of transparent and accurate billing, and we regret that there was a discrepancy in the payment process.

Please rest assured that we take your feedback seriously, and we have investigated the issue to prevent similar occurrences in the future. We apologize for any delays or lack of response you encountered when trying to reach out to us regarding your cancellation and refund.

Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.

The Pierre & Vacances team

Dear Rashid,

Thank you for taking the time to share your review. We are deeply sorry that your deposit is taking so long to be returned. We are currently reviewing our processes to ensure this does not happen again but the banks take a long time to process. We invite you to submit a request via https://contactariane.com/. We suggest you include a redacted copy of your statement from the time the debit appeared to enable us to investigate more quickly.

We thank you in advance for your understanding.

The Pierre & Vacances team

Hello Mariana,

We are really sorry for this inconvenience.

We advise you to fill in the online contact form, your complaint will be handled.

Kind regards,

The Pierre & Vacances team