Customer reviews Les Terrasses d'Hélios

4.4

Very good

519 reviews

64.2 %

25.4 %

4.8 %

1.9 %

3.7 %

Fredrik

il y a 1 week sur G_Google Google

1/5

We arrived for a 5 night stay and were appalled by the poor conditions. The room had not been properly cleaned, the toilet ? was very dirty, and the bed ? was full of hairs and dirt. We made a complaint but in the end decided to leave after just one night. Also the swimming pool was broken and could not be used. “You are unlucky” the site manager told us. We have asked for a reimbursement but so far nothing. We would advise against staying here. Fredrik & Jenifer, Sweden ??

Janet Perks

il y a 1 week sur G_Google Google

5/5

The best Pierre et Vacance we have ever stayed in. Friendly, helpful staff, spacious accommodation and pool. Couldn't fault it.

Chris Bain

il y a 3 weeks sur G_Google Google

5/5

Fantastic ski-in, ski-out facilities and lovely rooms, but it was the friendly & helpful staff there who really lifted it to the next level. Would definitely recommend it and make a return visit there in future!

Hanna Backman

il y a 5 months sur G_Google Google

3/5

It was ok, but the view from our room and balcony was terribly ugly to the backyard and nothing like described in the photos. Also it seems they won't speak French to you at the reception unless your French is perfect, I tried several times but they would keep asking to switch to English (and the receptionists were French themselves), I was slightly offended. Otherwise the hotel was ok and the scenery at valley is definitely worth the drive.

Review 2024-08-29 13:28:24

We’re sorry to hear that the view from your room did not match the description and photos, Hanna, and we apologize for any inconvenience this may have caused.

Regarding the language issue at the reception, we understand how important it is to feel comfortable and respected while communicating. We will address this with our team to ensure that all guests receive courteous and accommodating service, regardless of their language proficiency.

We’re glad to hear that you found the hotel itself satisfactory and appreciated the scenic beauty of the valley. Thank you for your comments, and we hope to have the opportunity to better serve you in the future.

The Pierre & Vacances Team

Nick Ingles

il y a 6 months sur G_Google Google

5/5

Very good value for money, overall very happy with all ammenities.