Customer reviews Les Terrasses d'Hélios

4.4

Very good

509 reviews

64.0 %

25.3 %

4.9 %

2.0 %

3.7 %

Hanna Backman

il y a 3 months sur G_Google Google

3/5

It was ok, but the view from our room and balcony was terribly ugly to the backyard and nothing like described in the photos. Also it seems they won't speak French to you at the reception unless your French is perfect, I tried several times but they would keep asking to switch to English (and the receptionists were French themselves), I was slightly offended. Otherwise the hotel was ok and the scenery at valley is definitely worth the drive.

Review 2024-08-29 13:28:24

We’re sorry to hear that the view from your room did not match the description and photos, Hanna, and we apologize for any inconvenience this may have caused.

Regarding the language issue at the reception, we understand how important it is to feel comfortable and respected while communicating. We will address this with our team to ensure that all guests receive courteous and accommodating service, regardless of their language proficiency.

We’re glad to hear that you found the hotel itself satisfactory and appreciated the scenic beauty of the valley. Thank you for your comments, and we hope to have the opportunity to better serve you in the future.

The Pierre & Vacances Team

Nick Ingles

il y a 4 months sur G_Google Google

5/5

Very good value for money, overall very happy with all ammenities.

Sverre Andersen

il y a 4 months sur G_Google Google

5/5

Beautiful in summer. Most likely heaven in winter.

stable cottage

il y a 7 months sur G_Google Google

5/5

Absolutely excellent stay - everything was so convenient. We loved it.

I would like to book for next year immediately but I cannot make a booking online which is frustrating. There is no email address to contact about this which is also very frustrating.

Ronan Pigott

il y a 7 months sur G_Google Google

5/5

Was exactly what we needed we are already looking to book again for our next trip. Rooms are well equipped with all you need for self catering. The outdoor pool was great with amazing views.