Dear Shane,
We would like to thank you for this feedback about your experience at Pierre & Vacances Fuerteventura Origo Mare.

It's truly rewarding to know that your stay with us was enjoyable.

We are pleased that you found our rooms to be very clean and that you encountered helpfulness from our staff, reflecting our commitment to providing a comfortable and welcoming environment. Additionally, it is great that our facilities contributed to a pleasant stay, offering a range of options for relaxation and enjoyment.

However, we recognize that our location may pose a challenge for those without personal transportation. For this reason, we offer a complimentary bus service to nearby towns, ensuring all our guests have the opportunity to explore the beautiful surroundings of Fuerteventura with ease.

Finally, we are delighted that you appreciated the peaceful ambiance of Pierre & Vacances Fuerteventura Origo Mare, allowing for a tranquil retreat from the hustle and bustle of daily life.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

Jill Langer, Guest Manager

Dear Matheus,
We would like to thank you for this feedback about your experience at Pierre & Vacances Fuerteventura Origo Mare.

We are delighted that you found our accommodations to your liking, offering comfort and a good rest during your stay.

However, we regret to hear that our culinary offerings did not live up to your expectations. We take pride in providing a variety of dining options, from our self-service restaurant with daily meals to our à la carte restaurant for evening dining. We also have an all-inclusive plan that includes meals and snacks throughout the day. We apologize if our pricing seemed high and assure you that we continually strive to offer quality food options that provide value for our guests.

We hope you were able to appreciate the natural setting by the ocean and explore the beauty of the North of Fuerteventura island during your visit.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

Jill Langer, Guest Manager

Dear Magdalena,
Thank you for reviewing your recent stay at Pierre & Vacances Fuerteventura Origo Mare.

We're thrilled to hear that your stay at Pierre & Vacances Fuerteventura Origo Mare was filled with enjoyable moments.

We are pleased that you found the swimming pools delightful and that the safety measures in place allowed for a carefree atmosphere. The enjoyment of our varied entertainment offerings and the comfort of your villa also stand out as highlights of your visit.

However, we regret to hear that the food and beverage offerings did not live up to your expectations. While our all-inclusive options aim to provide a wide range of choices, we understand that tastes differ, and we appreciate your candid feedback.

Nonetheless, we are glad that the convenience of our complimentary bus service to Corralejo enhanced your experience, and that you appreciated the availability of day trip options for those looking to explore beyond our village. Our location is indeed a gateway to the many adventures that Fuerteventura has to offer.

We look forward to welcoming you and your little ones back to our holiday village in the future for more fun at our various pools and Crater Park.
Safe travels!

Jill Langer, Guest Manager

Dear Kiera,

We greatly appreciate this positive review of your experience at Pierre & Vacances Fuerteventura Origo Mare.

We are thrilled to hear that your stay with us was so enjoyable and met your expectations.

We are delighted that you appreciated the spacious two-bedroom accommodation, which includes a variety of amenities for our guests’ convenience. Our team takes great pride in maintaining a clean and welcoming environment, so knowing that this was highlighted in your review is very rewarding for us. The provision of a well-equipped kitchen and the thoughtful touch of complimentary water upon arrival are just some of the ways we aim to make our guests' stays comfortable and hassle-free. It is wonderful to learn that the entertainment options and the dedication of our staff contributed to the enjoyment of your family holiday. Moreover, the aquatic facilities at our village are designed to provide fun for all ages, and we're glad that they were a highlight of your visit.

We look forward to welcoming you back.

Jill Langer, Guest Manager

Dear Jade,
We appreciate you taking the time to share your detailed feedback.

We sincerely regret that your experience did not align with our usual standards.

Our Crater Park water park includes a dedicated children's area with slides and a paddling pool, alongside a heated adult pool maintained at 24-26°C. We continuously monitor pool accessibility and address maintenance needs promptly. We would also like to clarify that all our pools are open and fully operational. The closed pools you mentioned are part of the privately owned villas within the complex, which are not under our management. We also want to point out that while lifeguards are present in case of emergency, we emphasize the importance of parental supervision for children, as it is ultimately the responsibility of parents to ensure their kids' safety while using our facilities.

Our team is in regular contact with local authorities, as public areas are managed by the municipality. We’ve escalated your observations to expedite necessary repairs. Regarding bathroom concerns, our housekeeping team conducts thorough cleaning every fourth day and provides complimentary cleaning kits upon request to ensure accommodations remain fresh.

We hope you were able to explore the natural beauty of Fuerteventura’s northern coast, including nearby sandy beaches like Corralejo and Cotillo accessible via our complimentary shuttle service. Our multilingual staff remains available to assist with local recommendations or equipment rentals for island adventures.

We hope to have the opportunity to welcome you back for an improved experience.
Best regards,

Jill Langer, Guest Manager