Customer reviews Fuerteventura Origo Mare

4.1

Very good

3556 reviews

49.1 %

28.7 %

10.4 %

4.4 %

7.5 %

Helen Kelly

il y a 0 day sur G_Google Google

5/5

Very good excellent staff , I would recommend this place, it is great for kids

Biba Ouadghiri

il y a 3 days sur G_Google Google

5/5

Perfect resort for a getaway.

Review 2024-12-27 11:51:23

Dear Biba,
Thank you for this great feedback about your recent stay at Pierre & Vacances Fuerteventura Origo Mare.

We are delighted that you had a pleasant experience during your stay with us and appreciate your positive feedback.

We look forward to welcoming you back.
Kind regards,

Jill Langer, Guest Manager

A P

il y a 1 week sur G_Google Google

3/5

General Impression of Our 6-Night Stay at Pierre & Vacances Hotels

Our stay at Pierre & Vacances was overall acceptable but fell short of expectations for a 4-star resort.

Villa:
The villa was decent but felt quite small and more like a 3-star accommodation rather than 4-star. It served its purpose but lacked the space and comfort we expected.

Reception Staff:
While some reception staff were very nice and helpful, our experience during check-in was tarnished by one particularly rude staff member, which left a poor first impression.

Restaurant:
The restaurant offered a good selection of meals, and the staff were consistently friendly and attentive. However, cleanliness was an issue — we found small cockroaches in the stack of plates and frequently encountered dirty cutlery, which was concerning.

Waterpark:
The waterpark was acceptable but felt a bit run-down. The water was cold, and the facility lacked adequate changing rooms and toilets, with only one male and one female available, causing inconvenience during busy times.

Overall:
The resort feels dated and falls short of 4-star standards. While it may be suitable for a short stay, we would not recommend it to friends based on our experience.

Review 2024-12-23 13:50:59

Dear Guest,
We greatly appreciate this review of your experience at Pierre & Vacances Fuerteventura Origo Mare.

We are pleased that you found our restaurant staff to be friendly and attentive, always striving to provide an enjoyable dining experience for our guests.

However, we apologize that the size and comfort of the villa did not meet your expectations. We understand how important accommodation is to the overall holiday experience and regret any discomfort this may have caused. Additionally, it is disheartening to hear about your encounter with one of our reception team members and we sincerely apologize for any rudeness experienced; this is certainly not the standard of service we aim to provide. We will follow up on this with our team. Concerning the cleanliness issues you mentioned, we uphold stringent hygiene standards and we will be reviewing our processes to ensure they are adhered to meticulously. Regarding the waterpark, we appreciate your feedback and understand that maintaining these facilities is essential for guest satisfaction. We are continually working to enhance our offerings and will take your comments into consideration.

We hope you were able to enjoy the natural beauty of Fuerteventura and the convenience of our shuttle service to explore the sandy beaches nearby. Our location by the ocean in the north of the island is often highlighted as one of our main attractions and we hope it added value to your stay.

We sincerely hope we may have the pleasure of welcoming you back.
Kind regards,

Jill Langer, Guest Manager

Andris Gile

il y a 1 week sur G_Google Google

5/5

Lovely hotel your own villa , nice and clean good food , water cold but it's December, overall we were very happy

Review 2024-12-17 11:52:04

Dear Andris,
We would like to thank you for this feedback about your experience at Pierre & Vacances Fuerteventura Origo Mare.

It is wonderful to hear that your stay with us was so enjoyable.

We are delighted that you appreciated your own villa, the high standards of cleanliness, and our culinary offerings. It is fantastic that these elements contributed to a memorable visit. Regarding the water temperature, we understand that it might not be as warm during December, yet we trust this did not detract significantly from your overall positive experience.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

Jill Langer, Guest Manager

Sidney

il y a 2 weeks sur G_Google Google

5/5

I rated the service four stars because some staff members were rude.

We wanted to sterilise our baby bottles and could only think of the buffet area, which had closed after dinner. Silvania, the supervisor or manager on duty at the time, allowed us to sterilise the bottles but seemed to watch us closely and gave us an uncomfortable look.

Additionally, we rented a baby bike for our child. My wife decided to demonstrate how to sit and ride the bike, but one of the staff members emerged and shouted, "Oh my God, what are you doing? Do you understand? It’s a baby bike!" I reassured her, saying, "Don’t worry; if it breaks, I’ll pay for it." The staff member responded in Spanish, exclaiming, "¡Madre Mía!"

I would rate the reception, bar, service team, chefs, and entertainment staff five stars.q

Review 2024-12-16 10:53:00

Dear Sidney,
We would like to thank you for this feedback about your experience at Pierre & Vacances Fuerteventura Origo Mare.

We are truly grateful that you have taken the time to provide us with your valuable feedback. It is always a pleasure to receive insights from our guests.

We are pleased that you enjoyed the attentive service offered by our reception, bar, and culinary teams, as well as the entertainment provided. Our staff strives to deliver an exceptional experience, and it is heartening to know that their efforts have not gone unnoticed.

However, we regret to hear that certain aspects of our service did not fully meet your satisfaction. Please accept our sincerest apologies for any discomfort you may have experienced. We are committed to providing a welcoming and friendly environment for all our guests, and it concerns us that this was not consistently reflected in your interactions with some of our team members. Furthermore, we understand the importance of providing facilities for the care of your little ones, and we apologize if this was not made more accessible for your family's needs.

Nonetheless, we are delighted that the overall service quality from our reception, bar, service team, chefs, and entertainment staff was able to enhance your stay with us. We take pride in our team's ability to create a pleasant and memorable experience for our guests, and we're glad that this was the case during your stay.

Finally, we appreciate your understanding and value your feedback as we continually aim to improve our guest experience. We hope this experience will not deter you from choosing Pierre & Vacances Fuerteventura Origo Mare in the future.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

Jill Langer, Guest Manager