We strive to provide comfortable accommodations and convenient services for all our guests, and we regret that we fell short of meeting your expectations in this regard, Stephen.

Regarding the room key, we apologize for any inconvenience caused by the fee for a lost key. We understand that accidents can happen, and we aim to be transparent about our policies and charges.

Your feedback is essential to us, and we will take your comments into consideration as we continue to improve our facilities and services. We appreciate your honesty and hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.

The Pierre & Vacances team

We apologize for any inconvenience caused by the expectations regarding personal items and cleaning responsibilities, Pat. Your feedback is valuable, and we will review our communication to ensure that guests are well-informed about these aspects before their stay.

Regarding the hold on the credit card, we apologize for any confusion. We'll make sure to provide clearer information about this process during the booking and check-in stages to avoid any misunderstandings.

We appreciate your understanding and hope that, despite these aspects, you found value in your stay with us.

The Pierre & Vacances team

Hello Richard,

Thank you for sharing your opinion after your recent stay at our residence.

We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.

Kind regards,
The Pierre & Vacances team