We’re sorry to hear that your experience did not meet expectations. Providing excellent service is our priority, and we regret that we fell short. Your feedback is valuable, and we will use it to improve. We hope to have the opportunity to offer you a better experience in the future.

The Pierre & Vacances Team

We strive to provide comfortable accommodations and convenient services for all our guests, and we regret that we fell short of meeting your expectations in this regard, Stephen.

Regarding the room key, we apologize for any inconvenience caused by the fee for a lost key. We understand that accidents can happen, and we aim to be transparent about our policies and charges.

Your feedback is essential to us, and we will take your comments into consideration as we continue to improve our facilities and services. We appreciate your honesty and hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.

The Pierre & Vacances team