We appreciate your feedback and apologize for the inconvenience regarding the security deposit. Here is some important information that might help clarify the situation:

If you used a credit card, the security deposit is not debited; it is a bank pre-authorization. This pre-authorization is lifted if no deterioration is found in the accommodation. Additionally, the reception claims to have unlocked the security deposit, so if it was a credit card, it does not appear as a refund because it was never charged.

If you used a debit card, the security deposit appears as a debit. It is reimbursed if no damage is found in the accommodation. The reception claims to have unlocked the security deposit, so if it was a debit card, you will be refunded soon. Please note that it may take some time depending on the banks.

Given that more than a month has passed and you have not yet seen the refund, we suggest contacting us via our form ? https://contactariane.com.

We sincerely apologize for any frustration this has caused and appreciate your patience as we work to resolve this issue.

The Pierre & Vacances team