We apologize for the issues you experienced during your stay and regret that we did not resolve them to your satisfaction. The worn condition of the rooms, door problems, and the non-functioning phone are not up to our standards. It is particularly disappointing to hear that our staff did not address your concerns despite multiple requests.

We will review these matters with our maintenance and guest services teams to ensure that problems are handled promptly and effectively in the future. Your feedback is invaluable in helping us improve the quality of our accommodations and service.

The Pierre & Vacances Team