Name: Residence Héliotel Marine
Brand: Pierre & Vacances
Price: 588 EUR
Availability: InStock
Rating: 3.7 (802 reviews)

Customer reviews Héliotel Marine

3.7

Good

802 reviews

33.2 %

33.5 %

16.1 %

6.5 %

10.7 %

nehal jani

il y a 2 months sur G_Google Google

3/5

Do bring your shower gel, toilet rolls and kitchen rools if you are planning to stay for week or longer. They don't provide shower gel or shampoo, only 1 toilet roll given and once finished bring your own. No kitchen towels provided, Need to apply your bedsheet on bed and make your bed prepare, put pillow cover and duvet cover.

Review 2024-12-06 09:48:59

Thank you for sharing your feedback. We aim to provide a cozy and comfortable stay, but we understand the importance of being well-prepared. Your comments will help us improve the clarity of information provided before arrival. We appreciate your understanding and hope to welcome you back for an even better experience in the future! ?

The Pierre & Vacances Team

Kostiantyn Geleveria

il y a 3 months sur G_Google Google

5/5

The apartments were clean, and everything was as expected. We stayed in room 125, which had a really big corner balcony. Our room was ready earlier than the check-in time, so we were allowed to check in several hours early. The staff was very helpful at all times: when we requested a cut board, they provided it immediately. After we reported an issue with the air conditioner in our room, it was resolved the same day (they provided us with a portable AC the same day as a workaround). Many thanks to Silvia and another young lady working at the reception (a pretty girl who gave me some advice on the windshield stickers required on the car and who willingly printed a small document for me when I asked for advice about the copy center nearby). You are amazing and make us want to come back to this place again!

Iulia Dinu

il y a 4 months sur G_Google Google

3/5

The price of the room is excessively high for the conditions it offers.
Close to the beach, located on the edge of the port of Saint Laurent du Var.
The beach with stones and a steep entrance to the sea.
The bus station is close, the airport 3 km away, quite far from the train station.
There are no terraces and no restaurant where you can eat.
Supermarket very far.
You have to go to the nearest at Cagnes sur mer to find terraces, supermarkets and shops.
The staff at the reception are very kind, the reception is only open after a certain schedule, if you arrive earlier outside the schedule, there is no one there to help you or check in earlier.
The rooms are quite outdated, the rooms are not cleaned at all during the stay, no one picks up the trash, you have to take it out yourself, there are no bathroom products and no toilet paper, no hair dryer.
I found the toilet dirty, the bathroom and the windows the same, I don't know how the cleaning is done before the next tourists come, it's clear that everything is done superficially.
A hood would have been necessary in the kitchen, otherwise there is all the equipment you need.
There are two bathrooms, but poorly thought out, one with a bathtub and sinks but no toilet, and the toilet is separate without a sink.
The interior of the hotel looks terrible, the walls are dirty, it needs major repairs.
Parking, swimming pool, tennis court and ping pong.
I would definitely not come back here!!

Review 2024-09-02 14:29:54

Thank you for providing detailed feedback about your recent stay. We’re pleased to hear that you appreciated the location and the kindness of our reception staff.

However, we're sorry to learn that other aspects of your experience fell short of your expectations. Your comments about the room conditions, cleanliness, and the lack of amenities are concerning, and we take them very seriously. We strive to ensure that our facilities meet high standards of comfort and cleanliness, and it's clear that we missed the mark during your visit.

We will review your feedback thoroughly and address the issues with our team to prevent such occurrences in the future. Your input is invaluable in helping us improve our services.

We regret that your stay was not as enjoyable as it should have been and hope that you might consider giving us another chance in the future.

The Pierre & Vacances Team

Ricardo Alves

il y a 5 months sur G_Google Google

2/5

Apart from being very close to the beach the train station is 25mins away, the room smells cigarettes because there’s no vent shutters so if your neighbours smoke you end up smoking too, cooker doesn’t work same for some sockets and lights, furniture is falling apart. At the end is is barely 2 stars I’m giving the extra one because the AC works.

Review 2024-08-29 13:02:54

Thank you for your feedback, Ricardo, and we're sorry to hear about the challenges you faced during your stay. While we’re glad that you appreciated the proximity to the beach and the functioning AC, it’s disappointing to learn that other aspects of your room did not meet your expectations.

We apologize for the cigarette smell and the lack of proper ventilation. We understand how this can impact your comfort, and we will address this issue to ensure a smoke-free environment for all guests. We're also sorry to hear about the problems with the cooker, sockets, lights, and the state of the furniture. Our maintenance team will be alerted to these issues to make the necessary repairs and improvements.

Your feedback is invaluable as it helps us identify areas for enhancement. We appreciate your honesty and will work hard to provide a better experience for our future guests. If you decide to stay with us again, we would love the opportunity to make things right.

The Pierre & Vacances Team

Ovidiu Serbanescu

il y a 6 months sur G_Google Google

5/5

Nice place to pass your holiday's in.
The rooms are nice and quite big.
The personnel is nice and friendly.
Not quite good at cleaning.