Thank you for providing detailed feedback about your recent stay. We’re pleased to hear that you appreciated the location and the kindness of our reception staff.

However, we're sorry to learn that other aspects of your experience fell short of your expectations. Your comments about the room conditions, cleanliness, and the lack of amenities are concerning, and we take them very seriously. We strive to ensure that our facilities meet high standards of comfort and cleanliness, and it's clear that we missed the mark during your visit.

We will review your feedback thoroughly and address the issues with our team to prevent such occurrences in the future. Your input is invaluable in helping us improve our services.

We regret that your stay was not as enjoyable as it should have been and hope that you might consider giving us another chance in the future.

The Pierre & Vacances Team

Thank you for your feedback, Ricardo, and we're sorry to hear about the challenges you faced during your stay. While we’re glad that you appreciated the proximity to the beach and the functioning AC, it’s disappointing to learn that other aspects of your room did not meet your expectations.

We apologize for the cigarette smell and the lack of proper ventilation. We understand how this can impact your comfort, and we will address this issue to ensure a smoke-free environment for all guests. We're also sorry to hear about the problems with the cooker, sockets, lights, and the state of the furniture. Our maintenance team will be alerted to these issues to make the necessary repairs and improvements.

Your feedback is invaluable as it helps us identify areas for enhancement. We appreciate your honesty and will work hard to provide a better experience for our future guests. If you decide to stay with us again, we would love the opportunity to make things right.

The Pierre & Vacances Team