Dear Giovanni,
We truly appreciate your wonderful feedback.

Your satisfaction with your stay at Pierre & Vacances Mallorca Cecilia brings us great joy.

The strategic position near Cala Marçal allows our guests to discover the stunning beaches of the South-East coast. Our team takes pride in suggesting local dining establishments, and we are delighted their recommendations enhanced your experience. The residence provides a comfortable base for exploring this beautiful part of the island.

We look forward to welcoming you back for another memorable stay.
Best wishes,

Pierre & Vacances Mallorca Cecilia

Dear Magdalena,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Mallorca Cecilia.

We are delighted that your stay at Pierre & Vacances Mallorca Cecilia exceeded your expectations.

The tranquil atmosphere of our establishment combined with our meticulous maintenance standards clearly enhanced your experience. We take pride in offering premium accommodations with modern comforts, including complimentary climate control, all designed to ensure exceptional value for our guests.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

Dear Rhiannon,
Thank you for sharing your feedback.

We are sincerely sorry for the confusion and inconvenience caused by the payment and booking process. Our intention is always to provide clear and accurate information regarding payments due upon arrival. Your experience does not reflect the high standard of service we strive to offer.

Additionally, we apologize for the lack of prompt communication you experienced. It is crucial for us to be responsive and supportive to our guests' inquiries and concerns, and we regret that we did not meet this expectation in your case.

We understand the disappointment you must feel due to the perception of unreliability following the cancellation of your booking. We take such matters seriously and are reviewing our booking confirmation procedures to prevent such situations from occurring in the future.

We hope to see you in the future.
Best regards,

Pierre & Vacances Mallorca Cecilia

Dear Dyanne,
Thank you for bringing this urgent matter to our attention.

We sincerely apologise for the distress caused during your arrival. Due to the severe weather conditions affecting Mallorca, we experienced unexpected power and communication disruptions across the Balearic Islands, which impacted our reception operations and phone lines. Our reception team typically operates until midnight with emergency contact details displayed, but these unforeseen circumstances prevented our usual protocols.

We deeply regret that you found yourself in this challenging situation and have reviewed our contingency plans to better support guests during exceptional events. While Portocolom's natural beauty and proximity to Cala Marçal beach usually provide a welcoming environment, we acknowledge this experience fell far short of our standards.

We hope you might consider giving us another opportunity to showcase our commitment to guest care.
Best regards,