Dear Patrick,
We would like to thank you for your feedback about your experience at Pierre & Vacances Mallorca Deya.

We are pleased that you found Pierre & Vacances Mallorca Deya to be a good hotel overall, with our convenient 24-hour reception, the close proximity to the white sands and crystal clear waters of Santa Ponsa beach, and our array of amenities designed to enhance our guests' stays.

However, we regret to learn that our bedding did not meet your comfort expectations. The selection of our beds has been carried out with the utmost care to ensure comfort and safety, complying with the NF EN 716 standard. We appreciate your candid feedback and take it into serious consideration as we continuously strive to improve our accommodation offerings.

We hope you were able to appreciate the beautiful sea views some of our apartments offer and the convenience of having numerous bars, restaurants, and shops just a short stroll away along the Santa Ponsa promenade.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

General Manager

Dear Stephen,
Thank you for sharing your feedback.

We are really pleased that you found our staff to be lovely, as we strive to provide friendly and welcoming service at all times.

However, we are truly sorry to hear about the issues you faced with the rooms and the bedding. We understand how important a comfortable and spotless environment is, and we’ll be sure to investigate your concerns to ensure the wellbeing and enjoyment of our guests.

Regarding the lift not being in operation, we apologize for the inconvenience this caused and appreciate your patience as we work to maintain and improve our facilities. We take your comments seriously and will look into each point to ensure that we meet our guests' expectations in the future.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Kind regards,

General Manager

Dear Kelly,
Thank you for taking the time to share your feedback with us.

We are delighted that you found our staff helpful, it is a pleasure to hear that they were able to assist you promptly when needed.

However, we are sorry to hear about the issues you faced during your stay, including the unwelcome presence of ants and any inconvenience regarding housekeeping. We understand how important clean and comfortable accomodation is and as an apartment building, our housekeeping service is available for longer stays of 7 nights or more with extra cleaning available for a small fee. Moreover, we apologize for the disturbances that necessitated guard intervention and acknowledge that this is not reflective of the tranquil atmosphere we strive to provide.

Nonetheless, we are glad that you appreciated being relocated to our sister hotel and that you found our location to be ideal, situated conveniently near the beautiful Santa Ponsa beach and various local amenities.

We hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future.
Best regards,

General Manager

Dear Mairi,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Deya.

We are thrilled to hear about your positive impressions of our dedicated team and the service provided at Pierre & Vacances Mallorca Deya.

We are delighted that Yousef made such a memorable impact during your stay and that the service he and our team offered made you feel exceptionally welcome. Our staff takes great pride in delivering warm, personalized service to ensure our guests have a remarkable experience with us, from the comfort of our air-conditioned apartments to the convenience of the nearby white sandy beach of Santa Ponsa.

We look forward to seeing you again in the future.
Kind regards,


General Manager

Dear Fateh,
Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Deya.

We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.

We would be delighted to welcome you back.
Take care,


General Manager