Name: Residence Mallorca Portofino
Brand: Pierre & Vacances
Price: 98 EUR
Availability: InStock
Rating: 4.0 (888 reviews)

Customer reviews Mallorca Portofino

4.0

Very good

888 reviews

49.9 %

24.8 %

11.5 %

5.6 %

8.2 %

Shell Hearne

il y a 3 weeks sur G_Google Google

2/5

Overall, this place is OK for a budget holiday. The food was ok, much the same each day. The bar area was ok and the staff were helpful. The problem was the rooms! Sadly, they were very outdated. The bathroom was awful. The shower cubicle was about 60cm Squared. When you stood in it, your elbows touched the sides! The doors, if you can call them doors, did not shut so the floor got soaked. The beds were awful, and the pillow and mattress were terrible. Yes, the rooms were clean, but they desperately need upgrading. I would not book here again. The sister hotel across the road looked much better and more modern, although I didn't see the actual rooms. The pool area wasn't that great either. Thank goodness we had fab weather and the beach was only a 5 minute walk away. It was a good location for the beach and amenities.

Review 2024-10-24 10:51:10

Dear Shell,
We appreciate you taking the time to share your feedback about your stay at Pierre & Vacances Mallorca Portofino.

We are pleased that you found our staff to be helpful during your stay. It's also wonderful to hear that you appreciated the cleanliness of our rooms, as we strive to maintain high standards of hygiene for all our guests.

However, we sincerely apologize that certain aspects of your stay did not meet your expectations. We acknowledge your concerns regarding the room facilities and are reviewing your comments to enhance our guests' comfort. Our aim is to provide a pleasant experience for all visitors, and we regret that we fell short in some areas. Regarding the pool area, rest assured, we are constantly working on improvements to ensure our guests have an enjoyable time at our property.

Nonetheless, it's great to hear that you appreciated our prime location, just a 5-minute stroll from the beautiful Santa Ponsa beach with its white sand and crystal-clear waters. We're glad you found the proximity to the beach and local amenities convenient for your holiday.

We hope you will consider giving us the opportunity to provide you with a more satisfying experience in the future.
Best regards,

General Manager

Anita Kelly

il y a 1 month sur G_Google Google

5/5

Beautiful sea view ?

Review 2024-10-19 08:50:29

Dear Anita,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Portofino.

We are pleased to know that you had a good stay with us.

Furthermore, we are glad that you appreciated the lovely views.

We look forward to seeing you again in the future.
Kind regards,

General Manager

J Schiller

il y a 1 month sur G_Google Google

2/5

I hate to write a negative review, and its my first time doing so but I feel I have to, to WARN other visitors of the scam two receptionists did to a group of us. We stayed here for a week, there was a group of 11 of us, so we booked 2 apartments. At first everything was fine, the maids, handymen, some receptionists and most of the staff were all very friendly and helpful. On our second day, the bathroom in our room began to stink, so we emptied the bin but nothing changed. Then we noticed that the ceiling above the shower had begun to bulge. Eventually this burst and we reported it to reception who sent people up to fix it twice (as it broke again) and then a third time properly after it hit one of us on the head when it burst the third time. The smell was terrible. We hadn't had a bad experience so far aside from the fact that no one collected our towels as promised for 4 days and we had to get our own refills from reception. None of us minded and I would like to preface my warning by saying that we had, throughout our whole trip, a very friendly relationship with the receptionists and had been a very quiet, relaxed group of guests, who were mindful of the rules. The scam happened on our last day. The hotel asks for a €200 cash deposit upon arrival, so €400 for two rooms. On our last day the first room departed at 3am as they were getting earlier flights home, and they attempted to get back their deposit. The receptionist / night porter told them he could only give it to the second group as we held the ONE shared receipt they had given us upon paying at the start. They 1st group texted us saying they hadn't received the deposit and we needed to collect it for them. We were to leave at 7am. We were greeted by the receptionist, Sara who LIED to our faces and summoned the night porter, a shifty looking, dark-haired man with glasses who told us that the money had been given to the other group. We tried to give them the benefit of the doubt (hoping that there had been some miscommunication between us and the other group) but we did ask for some kind of proof. All Sara did was write me a note saying that she thought the money had been returned. They had scammed a young group who had worked hard all summer to earn that money and go on this trip. I was so gutted that the two of them would prey on a young group on the very last day of our trip and stain it with their greed. It was such a gross display of dishonesty that we truly couldn't believe it. We tried to call them and to lodge a complaint through Pierre et Vacances but have received no response. (the number for their reception doesn't work). One other thing I would say is for accommodation that markets itself as eco-friendly but doesn't even have recycling bins in the rooms or on-site is fraudulent. We had one bin in our entire 3 bedroom apartment. To sum up - PLEASE IF YOU GO HERE, BEWARE OF SARA AND THE MALE NIGHT PORTER. Make sure you collect your deposit altogether, as unfortunately, there are unpleasant and unscrupulous grown adults working there.

Review 2024-10-08 07:50:32

Dear Lexi,
Thank you for sharing your feedback with us.

We are genuinely sorry to hear about the issues you encountered during your stay, specifically with the bathroom ceiling and the service concerning your towels. We also apologize for any confusion regarding the deposit handling. Our policy is to ensure a seamless process, and after making the relevant checks, we can confirm that the deposit was returned to your companions who left before you.

We nevertheless appreciate the recognition of our maintenance team's efforts to address the reported issues promptly. We understand that the comfort and safety of our guests are of the utmost importance and are glad to know that our team was responsive to your needs.

We hope that you will allow us the opportunity to welcome you back in the future for a more enjoyable stay.
Best regards,

General Manager

Lin D

il y a 1 month sur G_Google Google

3/5

The plus point is that the hotel is close to the beach and the room has a balcony view overlooking the pool and beach. However, the beaches in this area are small and not as nice as the east side. The hotel is quite old and has an unpleasant smell as soon as you enter the room, especially the drain in the bathroom smells terrible, the drainage is poor causing water to overflow. The sofa is also old and has stains, smells. The air conditioner in the living room sounds like an excavator but cools quite quickly. The slightly scary thing is that the ceiling in the bathroom is open, we were a bit worried. Overall, this area also has many good restaurants and a grocery store right next door, everything is convenient

Review 2024-10-03 20:52:49

Dear Lin,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Mallorca Portofino.

We are delighted that you appreciated the hotel's close proximity to the beach and the view from your balcony, which overlooks the pool and beach, offering our guests a delightful scenery. It is also great to hear that you found the convenience of local restaurants and the nearby grocery store to your liking, enhancing the overall comfort of your stay.

We regret that certain aspects of your experience did not meet your expectations. While the eastern side of the island is indeed known for its larger beaches, Santa Ponsa beach is appreciated for its white sand and crystal clear waters, located just a short stroll from our residence. We are sorry to hear about the unpleasant odor in your room and the issues with the bathroom drainage and sofa condition. Please be assured that we are taking your feedback seriously and are looking into these concerns to improve our guest experience. Additionally, we understand your concern regarding the ceiling in the bathroom and will ensure that our maintenance team addresses this promptly.

Finally, we are pleased that the efficiency of the air conditioning system allowed for a quick cooling of your living space, even though the noise was a cause for concern. We understand how important a restful environment is and will look into this matter. Nonetheless, we hope that the overall location of our residence, with its easy access to beautiful views and local amenities, contributed positively to your stay.

We hope you will give us another chance to provide you with a better experience in the future. Kind regards,

General Manager

christy Bailey

il y a 1 month sur G_Google Google

1/5

Just back from a week's stay here the place needs a good clean out the walls inside and outside our room full of dead flies and god knows what else a clean and lick of paint needed,our room and beds not cleaned the whole week,we had to ask for clean towels on the 5th day, we had to empty our own bins every day just a shambles.on the good great view.

Review 2024-10-02 19:53:24

Dear Christy,
Thank you for taking the time to share your feedback with us.

We are delighted that you enjoyed the great view of our accommodations, with the Santa Ponsa beach and its clear waters just a brief stroll away.

However, we are sorry to hear that certain aspects of your stay did not meet your expectations. Our guests' comfort and satisfaction are of the utmost importance to us, and we regret that our usual standards of cleanliness were not met in your case. We understand the importance of having a refreshing space, which is why we offer housekeeping services for week-long stays, with additional options available upon request.

We hope to have the opportunity to welcome you back in the future for a more satisfying experience.
Kind regards,

General Manager