Very good
892 reviews
green boca (silent)
il y a 1 week sur Google
Dear guest,
Thank you for this review about your stay with us at Pierre & Vacances Mallorca Portofino.
We are delighted to read that you enjoyed your experience with us.
We hope to have the pleasure of welcoming you back in the future.
Best regards,
General Manager
Nikki Jones
il y a 4 months sur Google
Dear Nikki,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Mallorca Portofino.
We are delighted that you enjoyed the prime location of our residence, the cleanliness we uphold, and the stunning views from our accommodations. It's wonderful to hear that the proximity to the Santa Ponsa promenade's selection of shops, bars, and restaurants added to the enjoyment of your stay.
However, we are truly sorry to hear about the discomfort caused by mosquitoes during your visit. We understand how this can affect the overall holiday experience and empathize with your situation.
Nonetheless, we are pleased that the pool provided a clean and enjoyable environment for your children. We appreciate your recognition of our efforts to maintain a high standard of service and facilities. The location's beauty, just a short stroll from the white sandy beach and crystal clear waters, is indeed one of the highlights we are proud to offer at Pierre & Vacances Mallorca Portofino.
We hope you will give us another chance to provide you with a better experience in the future. Kind regards,
General Manager
Shell Hearne
il y a 5 months sur Google
Dear Shell,
We appreciate you taking the time to share your feedback about your stay at Pierre & Vacances Mallorca Portofino.
We are pleased that you found our staff to be helpful during your stay. It's also wonderful to hear that you appreciated the cleanliness of our rooms, as we strive to maintain high standards of hygiene for all our guests.
However, we sincerely apologize that certain aspects of your stay did not meet your expectations. We acknowledge your concerns regarding the room facilities and are reviewing your comments to enhance our guests' comfort. Our aim is to provide a pleasant experience for all visitors, and we regret that we fell short in some areas. Regarding the pool area, rest assured, we are constantly working on improvements to ensure our guests have an enjoyable time at our property.
Nonetheless, it's great to hear that you appreciated our prime location, just a 5-minute stroll from the beautiful Santa Ponsa beach with its white sand and crystal-clear waters. We're glad you found the proximity to the beach and local amenities convenient for your holiday.
We hope you will consider giving us the opportunity to provide you with a more satisfying experience in the future.
Best regards,
General Manager
Anita Kelly
il y a 5 months sur Google
Dear Anita,
We would like to thank you for this kind feedback about your experience at Pierre & Vacances Mallorca Portofino.
We are pleased to know that you had a good stay with us.
Furthermore, we are glad that you appreciated the lovely views.
We look forward to seeing you again in the future.
Kind regards,
General Manager
J
il y a 5 months sur Google
Dear Lexi,
Thank you for sharing your feedback with us.
We are genuinely sorry to hear about the issues you encountered during your stay, specifically with the bathroom ceiling and the service concerning your towels. We also apologize for any confusion regarding the deposit handling. Our policy is to ensure a seamless process, and after making the relevant checks, we can confirm that the deposit was returned to your companions who left before you.
We nevertheless appreciate the recognition of our maintenance team's efforts to address the reported issues promptly. We understand that the comfort and safety of our guests are of the utmost importance and are glad to know that our team was responsive to your needs.
We hope that you will allow us the opportunity to welcome you back in the future for a more enjoyable stay.
Best regards,
General Manager