Customer reviews Mallorca Portofino

4.3

Very good

1458 reviews

5

62.2 %

4

20.3 %

3

8.2 %

2

3.8 %

1

5.4 %

Gavin Finall

There is 1 week on Google

4/5
Basic room but large enough for our short break and it was a good location near beach and the centre
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Samantha Ryce

There is 1 week on Google

5/5
Had a great stay at the Portofino , rooms clean and had everything you needed.
All staff very welcoming and friendly.
Definitely come again the sea view room had great views.
Review 2025-10-31 09:14:16

Dear Samantha,
Thank you for taking the time to review your stay.

We're thrilled you enjoyed your stay at Pierre & Vacances Mallorca Portofino.

It's fantastic our clean rooms with complete amenities met your needs, and that our team's welcoming nature made your visit memorable. We're particularly glad you appreciated the sea views from your accommodation - our location near Santa Ponsa beach truly offers some spectacular perspectives of the Mediterranean.

We look forward to welcoming you back in the future.
Best wishes,

General Manager

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Marty Clennett

There is 1 week on Google

5/5
A 5 day break in October, apartments are ideally situated a 5 min flat walk to the main street, they are opposite the beach with proper sea views available, friendly reception. It has a small bar and restaurant at the front, it's 6 stories high with a lift and 2 swimming pools.
Rooms are clean, modern and functional.
Review 2025-10-27 21:14:05

Dear Marty,
Thank you for letting us know how happy you were with your recent experience in our hotel.

We're delighted you enjoyed your stay at Pierre & Vacances Mallorca Portofino.

It's wonderful you appreciated our convenient location near Santa Ponsa's main attractions and beachfront setting. Our team takes pride in maintaining modern facilities and clean accommodations, and we're glad our on-site amenities like the bar and swimming pools enhanced your stay.

We look forward to welcoming you back.
Best regards.

General Manager

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Hannah Montgomery

There is 1 week on Google

5/5
Lovely stay, the apartments were right in the middle of everything. The sofa bed could do with a bit of tlc. Shower was great, pool was lovely. Brilliant for the money
Review 2025-10-25 12:13:42

Dear Hannah,
Thank you for your feedback.

It is fantastic that you had such a pleasant stay at Pierre & Vacances Mallorca Portofino.

We are delighted you enjoyed the shower facilities and found the pool to your liking.

That said, we regret any inconvenience caused by the sofa bed and will address this promptly.

Nonetheless, we are thrilled our central location provided easy access to local attractions and that you considered your stay great value.

It would be a pleasure to welcome you back.
Kind regards,

General Manager

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Jennifer Gantley

There is 1 week on Google

3/5
Cynthia checked us in, very lovely and helpful. Sari checked us out, also a lovely employee ?
Review 2025-10-26 10:13:34

Dear Jennifer,

Thank you for such a positive review.

We're pleased to read your kind words about Cynthia's assistance during check-in, which reflects our commitment to warm welcomes.

That said, we're sincerely sorry your overall experience didn't meet expectations and appreciate you bringing this to our attention.

Finally, it's heartening to know Sari maintained our service standards during your departure, as we strive for consistent excellence across all guest interactions.

We look forward to seeing you again!

Best regards,

General Manager

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