It is disheartening to hear that your accommodation did not meet your expectations and that there was a mistake with your booking, resulting in an uncomfortable situation for you and your companions, Pete.

We understand the importance of having a comfortable and enjoyable stay, and we regret that we fell short in providing this for you. Please know that we take such issues seriously and will investigate what happened to prevent similar occurrences in the future.

We seriously take your feedback into account and would be happy if you contact us via our form ? https://contactariane.com to rectify this situation and allow you to come back and enjoy a more positive experience.

The Pierre & Vacances team

Hello Nathan,

We are sorry to read that you did not enjoy your stay in our residence and we apologize for that experience.

At Pierre & Vacances, our promise is to offer you an exceptional experience, this is why we give a particular attention to your feedback, especially when we do not meet the expectations of our customers.

Thank you for taking the time to bring your comment to our attention. This will help us to improve the quality of our services.

Kind regards,

The Pierre & Vacances team