Dear Lynn,
Thank you for this review about your stay with us at Pierre & Vacances Terrazas Costa del Sol.

It is with great appreciation that we receive your insights regarding your stay at Pierre & Vacances Terrazas Costa del Sol.

We understand that the vibrancy of the dining area, especially when filled with families and their little ones, may not appeal to all of our guests. Please accept our apologies for any inconvenience this may have caused during your dining experience. Our village is indeed a family-friendly destination, where activities and entertainment for children are a central part of our offering. Nonetheless, your suggestion for an adults-only area has been noted, and we will consider it for future enhancements to our services.

We hope you were able to appreciate the stunning views of the Costa del Sol, the proximity to the beach, and the opportunity to relax by our water park or explore our various restaurants and bars.

We look forward to welcoming you back.
Best wishes,

E.Ecija, General Manager

Dear Lacey,
Thank you for sharing your detailed feedback with us.

We sincerely apologise for the challenges you faced during your stay. Our village operates with adjusted services outside peak seasons, which all travel agents and tour operators are aware of, this should have been communicated to you by your booking agent in advance. While our children’s club operates on reduced days outside French school holidays, we acknowledge the frustration this caused for your son and will review how we communicate seasonal activity schedules.

Regarding dining options, our on-site mini-market and bread delivery service remain available year-round, though we understand these may not have met all your needs. We always recommend car hire for greater flexibility when exploring local dining options, as highlighted in our accommodation details. The delayed reception opening you experienced aligns with our off-season operating hours (10:00am-2:00pm and 5:00pm-9:00pm). The mattresses observed were part of our annual deep-cleaning process following the winter closure period, which concluded on 11th April when full services resumed.

We hope you might consider returning during our peak season to experience our full range of facilities and activities.
Best regards,

General Manager

Dear Guest
Thank you for sharing your opinion after your recent stay.

We understand that you were offered a change of apartment during your stay and a discount as a gesture of goodwill to address any inconvenience you may have experienced. However, we regret to hear that you were not satisfied with this solution.

While we always strive to provide a positive experience for all our guests, we must inform you that our policy offers discounts in such situations rather than a full refund. We sincerely hope that the alternative accommodation and the offered discount helped to resolve the matter to some extent, and we truly appreciate your understanding of our approach.

If you have any further questions or would like to discuss this further, please do not hesitate to contact us directly. We are committed to ensuring our guests are satisfied, and we appreciate the opportunity to address any issues you may have had.

We hope that you will return for an improved stay in the future.
Best wishes,

General Manager

Dear Ivan,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are truly grateful for your kind words and happy to hear that your stay was enjoyable.

We are delighted that you appreciated the breathtaking view of Gibraltar, the well-equipped nature of our rooms, and the soundproofing that allowed for a peaceful retreat. It's great that our accommodations met your needs, and while we understand that an in-room washing machine would be convenient, we hope that our nearby laundry facilities provided a suitable alternative.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

E.Ecija, General Manager