Dear Marc,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are delighted that you found the apartment to your liking, with its spacious design and contemporary decor complemented by local Moorish touches. Our parking facilities are indeed appreciated by many guests for their convenience and security.

However, we understand your concerns about the additional charges. While we strive to maintain a transparent pricing policy, we regret if there was any confusion regarding the extra costs associated with certain services. Our aim is to provide clear information upfront to help our guests make informed decisions.

Finally, we hope you enjoyed the large, furnished terraces that each of our apartments boasts, offering a relaxing space for you to unwind and take in the picturesque surroundings.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,


E.Ecija, General Manager

Dear Steven,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are delighted that you appreciated the great views our holiday village offers, which many guests find breathtaking and a highlight of their visit.

However, we apologize that the cleanliness and presentation of your room did not meet the high standards we strive to uphold. Furthermore, it is disheartening to hear of your experience with one of our receptionists. We take such concerns seriously and will address this feedback appropriately with our team to ensure that all guests receive the friendly and professional service they deserve.

We hope you were able to appreciate the rich selection of amenities available at Pierre & Vacances Terrazas Costa del Sol, such as our water park, on-site restaurants, and the numerous excursions and sightseeing trips that can be enjoyed in the local area.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,


E.Ecija, General Manager

Dear Guest,

We are truly grateful for your kind feedback and are thrilled to hear about your satisfactory stay.

We are pleased that you appreciated the attentive service from our reception staff, the spaciousness and cleanliness of the flat, and the beautiful garden with sun loungers. It is great that you enjoyed the variety of activities at the resort, the engaging entertainment team, and the inviting pools. We also take pride in our well-equipped kitchens, which include a microwave and hob, and our commitment to a high-speed WiFi service for all our guests.

However, we regret to hear about the issues you encountered with the ants and sun beds, as well as your first night's interaction with our kitchen staff. Concerning the ants, we perform constant treatments, but due to our natural setting, it sometimes remains a challenge. Regarding the sun beds, we always strive to provide enough lounging options for our guests and will consider your feedback for future improvements. We sincerely apologize for any inconvenience with our kitchen staff; we will address this internally to ensure that all guests are met with the utmost courtesy.

Nonetheless, we are delighted that the bar staff's cheerful demeanor contributed positively to your holiday experience. Our location, overlooking the majestic rock of Gibraltar, along with the various on-site amenities such as the children's clubs and restaurants, are designed to offer a memorable stay. We hope you also managed to explore the local excursions and sightseeing trips available in the area.



We look forward to welcoming you back.


E.Ecija, General Manager

Dear Rytis,
Thank you for your feedback regarding your stay.

We are delighted that you enjoyed the pools in our village, which are a highlight for many of our guests, especially during the warm summer months.

However, we are sorry that your stay did not fully meet your expectations. We understand how important a comfortable and pest-free living space is, and we apologize for the inconvenience experienced. Constant treatments are carried out but this remains difficult given our natural environment. Regarding the bed comfort and the squeaking noises, we will surely follow up on this with our maintenance team to ensure our accommodations meet the comfort standards expected.

We also apologize for any oversight in housekeeping service frequency; our policy is to provide housekeeping every 4th day in a week of stay, and we regret if this was not properly communicated or executed. Additionally, we are sorry if the service at the reception was not as courteous and helpful as it should have been, and we will address this feedback directly with our team. Concerning the need for transportation, our location does indeed offer a tranquil getaway and we recommend guests to rent a car for ease of exploring the beautiful Costa del Sol.

We hope to welcome you back in the future for an improved experience.
Kind regards,

General Manager

Dear Guest
Thank you for sharing your opinion after your recent stay.

We are deeply concerned to hear about your experience regarding the bedroom windows. The safety and security of our guests are of paramount importance to us, and we apologize for any distress this has caused you and your family. We take such feedback seriously and will be conducting a thorough review of our facilities to ensure that all aspects of our guests' stay are not only comfortable but secure as well.

We hope that you will return for an improved stay in the future.
Best wishes,

General Manager