Customer reviews Terrazas Costa del Sol

3.8

Good

2498 reviews

38.7 %

28.5 %

15.2 %

6.1 %

11.5 %

Bea Geldard

fp_review_thereis 2 weeks fp_review_on G_Google Google

3/5

Firstly the hotel is in a great location with spectacular views and central to get to different harbours and beaches if you have a car, it could be quite isolated if you dont have a vehicle. A good walk down to the beach which might be difficult with smaller children, especially on the way back up.
We found the pool cold with the children shivering after been in a while, and the high winds can make this worse. No floats allowed in the pool, balls or other toys and if you leave your loungers to go to your room, you need to be quick before the life guards remove the towels from them.
The pool closes at 8pm sharp- and you will know when its closing as a whistle happy life guard will blow the hell out of his whistle shouting in spanish until you move (limited English spoken by life guards and various staff members).
Good thing about the pool is the size and the view.

We had a large family room for 6, which was a great size. Large living/dining kitchen fitted with dishwasher, hobs and microwave with large fridge freezer.
The hotel could do with some repairs - large cracks on the walls and around the windows and doors, with uneven paths and raised flags throughout the grounds. Slight issue with ants - which appear to come out of the ceiling and floors.

Reception staff are nice and welcoming.

Review 2025-09-04 08:14:17

Dear Bea,

Thank you for reviewing your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We're delighted you appreciated the spacious family accommodation and found our reception team welcoming during your visit. Our apartments are designed to provide comfort for families, and we're pleased this contributed positively to your experience.

However, we sincerely regret that several aspects of your stay fell short of expectations. We continually maintain our property through regular assessments and address insect prevention through targeted treatments. While our pool operating procedures aim to ensure guest safety, we acknowledge your feedback about their impact on relaxation.

Finally, we're grateful you highlighted our prime location with panoramic views. This setting remains one of our most cherished features, offering convenient access to explore Andalusia's beautiful coastline when complemented with personal transportation.

We look forward to welcoming you back.

Best wishes,

E.Ecija, General Manager

Shannon Johnson

fp_review_thereis 3 weeks fp_review_on G_Google Google

2/5

So I stayed here with my 5 year old son.
We arrived late, had to drag my suitcase from the main gate all the way to reception then we get out room key and some kind of info as to where our room is... drag the suitcase and a very tired 5 year old plus 2 bags to the room. When we finally found it, carry the suitcase down to flights of stairs. We arrive.

The apartment itself. In working order.
This is a self catering holiday and the fridge is smaller than my handbag.
The kettle, continuously boils until you unplug it. No toaster.
The bathroom - when turning the shower on, the bath tap also runs and vice versa.

Otherwise the apartment is fine.

The little ants / midges are HORRENDOUS!!!! They are everywhere in the kitchen area despite me keeping everything sealed (foodwise).

The pool - its a treck! Down (and back up hills) not to mention its hot and you are taking a child with little legs and allll the things that come with children. Not ideal in the slightest, had to buy a cool bag for snacks at the pool as "nipping" back to the apartment was not a thing for our 2 mile treck!

Last but not least - the hotel offer late check out ?
No they dont. I asked 5 days before the end of my holiday (willing to pay of course) and was told come and ask on the morning of you checking out. Asked again 2 days prior to the end of our holiday and was told its not possible. We have to check out at 12 noon and our flight is at 11.30pm!

It wasnt the worst holiday but was far from the best... ??‍♀️

Gracias ?

Review 2025-08-26 10:14:51

Dear Shannon,
Thank you for taking the time to leave us your review.

We sincerely apologize that your experience fell short in certain areas during your stay. While we strive to provide seamless arrivals, we acknowledge the challenges you faced and are reviewing our signage to improve wayfinding.

Our team conducts regular pest control treatments given our natural surroundings, though we understand this remains an ongoing challenge. Regarding check-out times, we offer late check-out options subject to availability, and we regret any inconvenience experienced as a result.

The pool location in our hillside village offers panoramic views while requiring some walking. Should you return, our reception team can recommend alternative leisure options closer to accommodations.

We very much hope that we may be able to welcome you again in the future.
Best wishes,

E.Ecija, General Manager

Stan Wilson

fp_review_thereis 3 weeks fp_review_on G_Google Google

1/5

Staying here now and I have never been more disappointed with a hotel.
Food is disgusting. Nothing is warm in fact it’s stone cold and when I asked the waiter he said it’s been cooked it won’t hurt to eat cold. What seemed to be a more senior member of staff came over and assured me the food warmers were working but we’ve had to go to the shop and get breakfast things from there twice. Tea we have had chips every night just for something to eat.

Yesterday it was adult water aerobics, the staff took a noodle off my daughter because she wasn’t an adult which is absolutely fine then gave it straight to another child to join in. When I questioned them I was shrugged off.

Cannot even have a bottle of water near your sun lounger , it’s been so hot. We have 3 children. I asked the life guard if we could go get them some food and a drink and leave our towels. He said yes. Popped to the room to grab them a drink was only 15 mins max came back and that same life guard had removed our towels and with nowhere else to sit we had to leave the pool.

The pool party last night, was basically a free for all , kids can do what they like with 1 life guard trying to control them whilst the entertainment staff played beer pong with the adults. It was dark and with so many kids in the pool it was difficult to locate my own. With a child actually jumping off the side of the pool and landing on my child’s head, we left after half an hour.

The only upside is the reception staff who are lovely. Especially the two ladies. But I would never ever recommend this hotel or stay again.

Definitely need a car which luckily we have hired but that extra cost on top of the half board holiday we’ve already paid for. Aswell as the €80 we’ve spent on breakfast food whilst being here because it’s disgusting. And we arnt even half way through. I have never wanted to just go home more then I do now.

I have been to the reception to try and discuss this but the language barrier isn’t great.

Review 2025-08-26 10:14:29

Dear Stan,
Thank you for sharing feedback about your stay.

We're delighted you found our reception team helpful throughout your stay.

However, we sincerely apologize that your experience fell short in some areas. While we maintain microwave stations for guests preferring even warmer meals, we regret if this wasn't communicated effectively during meal services. Regarding pool safety, our protocol requires continuous supervision through rotating lifeguard shifts, and we're reviewing towel policies to improve clarity. Please know our animation teams always aim to provide age-appropriate activities while maintaining safety standards. We appreciate your comments as they help us to focus our improvement efforts where they are most needed.

We hope you might reconsider staying with us again to experience our usual high standards.
Kindest regards,

E.Ecija, General Manager

Daniel Burlacu

fp_review_thereis 4 weeks fp_review_on G_Google Google

1/5

Checked out a week ago on the 13 of August, still awaiting my 200 Eur deposit back, nobody answered my calls.. absolute rip off.we had problems with ants in the bedroom,a bit of mould on the ceiling.i would not recommend.Please send my deposit money back as soon as possible

Review 2025-08-22 09:14:17

Dear Daniel,
Thank you for taking the time to give your opinion about your stay.

We sincerely apologize that your experience fell short of expectations and regret the inconvenience caused by the delay in deposit processing. Our team confirms that pre-authorization releases depend on individual banking institutions, though we invite you to submit documentation through our dedicated portal for expedited resolution.

Regarding the environmental challenges mentioned, our maintenance teams conduct regular treatments while working within our coastal ecosystem's constraints. We've escalated your observations about the accommodation condition to our housekeeping supervisors for immediate review.

We hope to see you soon.
Best wishes,

E.Ecija, General Manager

Sander's Account

fp_review_thereis 1 month fp_review_on G_Google Google

1/5

I honestly don’t know where to begin. This place is truly disgusting. There was hair everywhere – in the bathroom, on the bed, and generally in places it should never be. The moment I walked in, I felt sick just thinking about how dirty it must be. The pictures on the website must be ancient, because nothing here looks like what was advertised. The building is in desperate need of repair; parts are literally falling apart. The terrace furniture? Old, discolored, flimsy plastic chairs that wouldn’t look out of place at a junkyard. It’s painfully obvious the owners are cutting costs to the bone, minimising investment in every aspect – from cleaning staff to basic maintenance, paint, and repairs.

The only saving grace is the view, which is undeniably beautiful, and the staff – the few that are actually there – who genuinely try their best despite clearly being severely understaffed. Unfortunately, even their efforts can’t make up for the state of this place. We were so disgusted we left and booked another hotel elsewhere in the Costa del Sol just to escape.

If you value cleanliness, honesty, and basic maintenance, do yourself a favor and stay somewhere else.

Review 2025-08-17 09:13:26

Dear Sander,
Thank you for your feedback regarding your stay.

We appreciate you highlighting the dedication of our team members who strive to deliver quality service despite challenges.

We sincerely apologize that your experience fell short in several areas. Our housekeeping team conducts thorough cleaning every fourth day of stays, and we regret any oversight in maintenance protocols during your visit. We continually review our processes to maintain our facilities to the highest standards.

Lastly, we're pleased you enjoyed the stunning coastal views from our village - this natural beauty remains one of our most cherished features that many guests return to experience.

We hope to welcome you back in the future for an improved experience.
Kind regards,

E.Ecija, General Manager