Customer reviews Terrazas Costa del Sol

3.7

Good

2219 reviews

37.0 %

28.3 %

15.7 %

6.7 %

12.3 %

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Niloufar Rezapour

There is 1 month on G_Google Google

2/5

We stayed in this apartment expecting the heating system to work properly, but after several days it still hasn’t been fixed. The receptionist was very kind and tried to help, but unfortunately the technician did not fulfill his responsibilities. We were told once that it’s due to Christmas, another time that it would be handled over the weekend, yet during our holiday we are still feeling cold and freezing. We hope the management resolves this issue promptly so future guests don’t face the same problem.

Review 2026-02-12 12:13:13

Dear Niloufar,
Thank you for taking the time to share your feedback with us.

We are glad to hear that our reception staff provided kind and helpful assistance during your stay.

However, we sincerely apologize that your experience fell short in some areas. Our maintenance protocols require prompt resolution of such matters, and we are addressing this internally to prevent future occurrences. While seasonal periods can occasionally impact response times, we strive to maintain consistent service standards to ensure guest comfort.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

E.Ecija, General Manager

gheorghe ionutcatalin

There is 1 month on G_Google Google

5/5

Very big rooms and clean, brilliant location overseeing the water front

Review 2026-02-10 21:13:10

Dear Gheorghe,
Thank you for your kind review.

We are thrilled that your stay at Pierre & Vacances Terrazas Costa del Sol left such a positive impression.

It’s great to hear you appreciated the generous space and upkeep of your apartment. Our team takes pride in maintaining a welcoming environment, and your kind words about the panoramic waterfront views truly highlight what makes our location special.

We look forward to welcoming you back.
Kind regards,

General Manager

Helen & Alistair

There is 3 months on G_Google Google

4/5

Rooms are nice and spacious and we're clean when we arrived. However, from October, room service is limited and I felt I had to plead for a change of towels and bedding after 5 days - not good when it is still hot and you're staying for more than a week. The location provides amazing views, but you really need a car if you're coming out of season.

Review 2026-02-11 10:14:45

Dear Helen,
Thank you for reviewing your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We're delighted you appreciated the comfort and space of your accommodation, along with the care taken upon your arrival.

However, we sincerely regret that some services during your stay fell short of your expectations. Our housekeeping schedule is designed to balance guest comfort with sustainable practices, but we understand your perspective and will review this to better meet guest needs during extended stays.

Nonetheless, we're thrilled the stunning surroundings contributed positively to your visit. The panoramic views from our village truly highlight the natural beauty of the Costa del Sol.

We look forward to welcoming you back.
Best wishes,

E.Ecija, General Manager

Amisha Patel

There is 4 months on G_Google Google

5/5

We stayed at Pierre et Vacances Resort Terrazas Costa del Sol for 4 nights while attending a family wedding nearby, and it was the perfect choice for our family of 5!

Our apartment was just the right size with 2 bedrooms, 2 bathrooms, and a sofa bed, plus a fully equipped self-catering kitchen with all the essentials (plates, cookware, etc.). We loved having a beautiful balcony to sit out on, overlooking the stunning pool area.

The pool itself was a highlight – well maintained and with a poolside bar serving drinks, snacks, and light lunches. The pizzas and nachos were especially delicious! We also tried the breakfast buffet one morning – although there was no live cooking station, it was still very enjoyable with a good selection.

The grounds are beautifully kept, and the views of the Rock of Gibraltar are just breathtaking. A special mention to the reception team – we checked in at 1am, and there was friendly staff available to help us, which made things so easy after a long journey.

Overall, we had a fantastic stay and would definitely come back. Highly recommend for families looking for comfort, space, and great facilities!

Review 2025-09-25 20:14:20

Dear Amisha,
Thank you for your kind review.

We're thrilled our apartment accommodation met your family's needs with its spacious layout and fully equipped kitchen. The pool area clearly made a lasting impression, and we're delighted you enjoyed both the facilities and our poolside dining options.

It's particularly rewarding to hear our reception team made your late arrival smooth and welcoming. We take pride in maintaining our grounds to showcase the beautiful Gibraltar views you highlighted.

We look forward to welcoming you back.
Kind regards,

General Manager

Emma Morrison

There is 4 months on G_Google Google

1/5

I stayed here for a week it’s located in the mountains with a good view Unfortunately I won’t be back due to everything in the website isn’t what it’s like in reality the dinner buffey is terrible and is basically food from the freezer the Accommodation isn’t up to its standards by the place not being cleaned bedsheet cleaned every 5 days is actually Outrageous along with the towels if very Unhygienic the mini shop there basically isn’t anything in it there is no Elevators it’s all stairs which isn’t stated online and no one offered to help us with are suitcase when it came to the steps there is no local beach that you can just walk to and if you where to stay here you do need a car as taxi are very dear more so on the way home from places the people that work in the place are some what more friendly than others due to us not being able to speak Spanish .

Review 2025-09-29 17:14:41

Dear Emma,
Thank you for taking the time to share a review.

We're pleased you enjoyed our scenic mountain location during your stay.

However, we sincerely apologize that aspects of your experience fell short of expectations. While our standard housekeeping schedule includes thorough cleaning every four days, we regret any disconnect in communication about this. Our culinary team takes pride in fresh offerings and we're reviewing buffet preparations carefully. Regarding accessibility information, we strive to ensure that this is clearly displayed on our website to assist guests in making informed booking decisions

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

E.Ecija, General Manager