Dear Ivan,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are truly grateful for your kind words and happy to hear that your stay was enjoyable.

We are delighted that you appreciated the breathtaking view of Gibraltar, the well-equipped nature of our rooms, and the soundproofing that allowed for a peaceful retreat. It's great that our accommodations met your needs, and while we understand that an in-room washing machine would be convenient, we hope that our nearby laundry facilities provided a suitable alternative.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,

E.Ecija, General Manager

Dear Angel,
Thank you for taking the time to share your feedback with us.

We sincerely apologize for the delay with the return of your deposit. We are currently reviewing our processes to speed up the return of damage deposits, as we understand that some international bank procedures can result in longer processing times than we would prefer. To assist us in investigating this matter more quickly, we kindly ask you to submit a request via our contact Ariane deposit direct link: https://contactariane.com/?pays=2&l=en&cur_flag=5. We suggest including a redacted copy of your statement from the time the debit appeared. This will help us ensure that the pre-authorization is correctly lifted.

Furthermore, we are disappointed to hear about the unpleasant interaction you had with our staff member. We pride ourselves on providing excellent customer service at Pierre & Vacances Terrazas Costa del Sol, and we will address this issue with our team to ensure that all guests receive the courteous and helpful assistance they deserve.

We hope to have the opportunity to welcome you back for a more satisfying experience in the future.
Season's Greetings,

General Manager

Dear Marc,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are delighted that you found the apartment to your liking, with its spacious design and contemporary decor complemented by local Moorish touches. Our parking facilities are indeed appreciated by many guests for their convenience and security.

However, we understand your concerns about the additional charges. While we strive to maintain a transparent pricing policy, we regret if there was any confusion regarding the extra costs associated with certain services. Our aim is to provide clear information upfront to help our guests make informed decisions.

Finally, we hope you enjoyed the large, furnished terraces that each of our apartments boasts, offering a relaxing space for you to unwind and take in the picturesque surroundings.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,


E.Ecija, General Manager

Dear Steven,
Thank you for taking the time to review your recent stay at Pierre & Vacances Terrazas Costa del Sol.

We are delighted that you appreciated the great views our holiday village offers, which many guests find breathtaking and a highlight of their visit.

However, we apologize that the cleanliness and presentation of your room did not meet the high standards we strive to uphold. Furthermore, it is disheartening to hear of your experience with one of our receptionists. We take such concerns seriously and will address this feedback appropriately with our team to ensure that all guests receive the friendly and professional service they deserve.

We hope you were able to appreciate the rich selection of amenities available at Pierre & Vacances Terrazas Costa del Sol, such as our water park, on-site restaurants, and the numerous excursions and sightseeing trips that can be enjoyed in the local area.

We hope we may have the pleasure of welcoming you back soon.
Kind regards,


E.Ecija, General Manager

Dear Guest,

We are truly grateful for your kind feedback and are thrilled to hear about your satisfactory stay.

We are pleased that you appreciated the attentive service from our reception staff, the spaciousness and cleanliness of the flat, and the beautiful garden with sun loungers. It is great that you enjoyed the variety of activities at the resort, the engaging entertainment team, and the inviting pools. We also take pride in our well-equipped kitchens, which include a microwave and hob, and our commitment to a high-speed WiFi service for all our guests.

However, we regret to hear about the issues you encountered with the ants and sun beds, as well as your first night's interaction with our kitchen staff. Concerning the ants, we perform constant treatments, but due to our natural setting, it sometimes remains a challenge. Regarding the sun beds, we always strive to provide enough lounging options for our guests and will consider your feedback for future improvements. We sincerely apologize for any inconvenience with our kitchen staff; we will address this internally to ensure that all guests are met with the utmost courtesy.

Nonetheless, we are delighted that the bar staff's cheerful demeanor contributed positively to your holiday experience. Our location, overlooking the majestic rock of Gibraltar, along with the various on-site amenities such as the children's clubs and restaurants, are designed to offer a memorable stay. We hope you also managed to explore the local excursions and sightseeing trips available in the area.



We look forward to welcoming you back.


E.Ecija, General Manager