Customer reviews Hotel Menorca Binibeca (Adults only)

4.1

Very good

886 reviews

52.0 %

26.4 %

7.6 %

5.5 %

8.5 %

dave sheridan

il y a 2 months sur G_Google Google

5/5

This was the sixth occasion we have stayed at this hotel over the past 10 years. I base this review on "value for money" and I couldn't fault it.
Check in was smooth and good information was communicated to us.
We stayed in Room 30 at the far end of the hotel which was the perfect place to watch the sun set
The room was comfortable, clean and had a small kitchenette. The Bed is the biggest we have ever slept in !! If there was a negative I would say a kettle would be better than a coffee pod machine. Breakfast was excellent with plenty on offer.
All the Staff were friendly and professional.
The location.....wonderful.
Check out is at noon which is another positive.
We will return in future years for another peaceful relaxing holiday.

Review 2024-10-10 15:50:23

Dear Dave,
Thank you for taking the time to review your recent stay at Pierre & Vacances Menorca Binibeca.
We hope we may have the pleasure of welcoming you back soon.
Kind regards

Rocío Santiago, Manager

Yasmin Spencer

il y a 2 months sur G_Google Google

1/5

The first room we were allocated was nice, next to the pool and restaurant however had a distinct smell of sewage, we complained about this and asked to move and the staff were unbelievably rude to us and made this incredibly hard work. After this we were moved to a much worse room, tiny tiny kitchen, no pans or cooking appliance, and no view.

Then when I had a shower the whole bathroom and the floor in the living room leaked ruining my partners bags which were on the floor in the lounge.

When we complained about this the staff were again terribly rude.

All in all much much better hotels for the same price range in Binibeca.

For example we stayed in Hotel Calallonga the week before and that was amazing, beautiful hotel with very friendly and helpful staff and all round much better service - stay there instead!!

Review 2024-10-17 11:50:09

Dear Yasmin
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Menorca Binibeca.

We are sorry to hear about the challenges you faced during your stay. It is concerning to learn about the issue with the first room you were assigned, particularly any discomfort from unpleasant odors. Our intention is always to provide a welcoming and comfortable environment, and it seems we fell short in this instance.

Moreover, we regret that the alternative room did not meet your expectations in terms of space and amenities. Our accommodations are designed to provide a relaxing retreat for our guests, and we apologize if this was not your experience.

Additionally, learning that your belongings were affected due to the water leakage is truly disheartening. Upon further investigation, we do not have any record of the incident you described, and invite you to contact us directly to discuss further.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

Rocío Santiago, Manager

Ernesto Salce

il y a 3 months sur G_Google Google

2/5

WARNING: THIS SHOULD NOT BE A 4-STAR HOTEL. It’s a 2/3-star hotel with a great view that looks good in photos.

I’ll start with the worst part: our room had a NON-ADVERTISED public walkway right in front of it. By NON-ADVERTISED I mean the hotel NEVER informed us or publicly mentioned that guests would have to tolerate being exposed to the public just 1 meter outside their rooms. During golden hour, dozens of tourists passed by, often making noise and sometimes looking inside the rooms. The curtains didn’t provide adequate privacy; from outside, you could see into the bathroom. If the blackout wasn’t closed, someone could see you in the afternoon. THIS IS OUTRAGEOUS! Hotel security was nonexistent: I was at the pool when I saw a non-guest family with kids sitting next to me, taking pictures, and making noise.

We spent 4 nights at this hotel during summer and were really disappointed upon arrival. The advertised information does not match the quality of the services, the premises, or the room conditions.

Positive side: the staff is friendly and willing to find solutions. When we found our bedroom didn’t have the view we expected (and paid for), they quickly offered a new one with a sea view. This attitude was consistent across all interactions, though the service at the Hotel Restaurant was expensive for the quality provided.

The hotel view is incredible. You can see Binibequer Vell town throughout the day in all its colors. Though the view may vary by room, 2 of the 3 pools have a fantastic view of this landmark. The external corridors also keep you in touch with the atmosphere.

However, there is much room for improvement, especially regarding the facilities, maintenance, services, and room equipment:

Room construction and decoration were rustic. The furniture looked cheap (like melamine faced chipboard) and old (several pieces were broken with sharp edges; I injured myself twice). The walls had rough paint patches. Many metallic details in the bathroom were rusted.
Rooms were poorly equipped. For a 4-star with a kitchen, I expected more appliances (like a water boiler, more dishes, cutlery, and a dishcloth) and basics like salt or dish soap.
No minibar or place to get groceries. No tea, just 2 coffee capsules and 2 bottles of water. No room service.
Rooms weren’t completely cleaned. Both had sand inside, and the bathroom floor seemed to have red dust. Even the new towels had spots as if not cleaned properly.
Cleaning was inadequate. They quickly cleaned the bathroom, made the bed, and changed towels. One day, I found my shirt thrown over my suitcase wheels. They didn’t clean the kitchen, which was difficult for me without cleaning products. On the last day, I only asked for towels because they came very late when we were having a snack, and the staff told me they were running out of large towels.
The pool needs maintenance or at least a new layer of paint. Worn paint at the bottom was visible, with “little pieces” floating in the pool.
The hotel restaurant was very expensive for the kind of food and service offered.
The morning buffet was good, though the coffee was low quality. When leaving, we asked if breakfast to-go was possible. The receptionist, who was friendly, opened the diner and showed us dishes covered with cling film (salami, cheese, a banana, and bread).

Finally, they told us check-in is from 14 to 16! Although we arrived at 14:30, and got our room fast after they mentioned the “official” check-in time, I feel that 16h is abusive, even 15h is a lot.

Overall, this hotel feels like it was built for something else and isn’t being used to its best potential. This hotel needs a complete makeover, more maintenance, a new reception hall, and full staff training on hotel quality standards.

Review 2024-09-17 15:51:34

Dear Ernesto,
Thank you for this feedback about your recent stay at Pierre & Vacances Menorca Binibeca.

We are very sorry that our establishment did not meet your expectations. Our property is located next to the iconic Cami de Cavalls, and we regret that this information was not provided during the reservation confirmation process. We will review the process with our partners to ensure this does not happen again.

All our rooms have views and offer very different features. We are glad to hear that our staff changed your room when you were not satisfied with the first one assigned.

We regret that the decor of our establishment was not to your liking; however, we have no record of you having an accident with our furniture. Our staff would have been available to provide any necessary assistance. We have taken note of the details you mentioned in order to review them with our technical team.

At our reception, we have additional kitchenware available, as well as a kettle and a cleaning kit. However, we do not provide salt and pepper. The nearest supermarket is about a 5-minute walk from our facilities.

We regret the issue with the towels, and we will investigate with our team to address what happened in order to improve the aspects mentioned.

We appreciate your constructive feedback and hope you give us the opportunity to welcome you on a future occasion.

Kind regards,

María Rocío Santiago, General Manager

Marco Pirzio Biroli

il y a 3 months sur G_Google Google

2/5

What it stroke me first is the dirtiness of the restaurant, bar y kitchen in the room.
Breakfast food was not good , the pastries were tasteless, normal buffet. Friendly staff.
The “swimming pools” they brag they have 3 of them, are just larger than a bath tug and with 3/4 people in you cannot really think of going in yourself. And now the top unacceptable matter, no curtains in the bathroom, with two windows facing the internal court with all other rooms.. ok they might say, “half of the window is like frosted or opaque , so no one can see you..” yeah sure..
I saw a guy peeing in his bathroom, balconies are sometimes so close that we did not use the light in our bathroom during the night. Our room was connected with another one by a very thin door, we could literally hear anything happening in the other room, and viceversa. Privacy is less than a zero in this hotel.
Have I seen it worse? Yes of course, but I won’t go back.

Review 2024-09-17 15:51:08

Dear Marco,
Thank you for this feedback about your recent stay at Pierre & Vacances Menorca Binibeca.

We sincerely regret that your experience did not meet your expectations. Cleanliness is a top priority for us, and we will thoroughly investigate the issues you mentioned regarding the restaurant, bar, and in-room kitchen. We are also sorry to hear that the breakfast did not meet your standards, and we will review the quality of the food offerings with our team.

Regarding the swimming pools, we understand that they may not have met your expectations, and we will ensure that our descriptions more accurately reflect their size.

As for the bathroom privacy, we recognize how uncomfortable this situation must have been, and we will take immediate steps to address the concerns raised about the windows. We also regret the noise issue between the rooms and will look into improving the soundproofing to ensure better privacy for our guests.

We appreciate your feedback and take it seriously in our efforts to improve.

We hope to welcome you back in the future for an improved experience.
Kind regards,

María Rocío Santiago, General Manager

Sami El Gabbas

il y a 3 months sur G_Google Google

4/5

We had a pleasant stay at Pierre et Vacances Premium Menorca Binibeca. The accommodation was clean and comfortable, with a nice terrace for enjoying the Mediterranean views. The pool area and gardens were well-kept and provided a relaxing atmosphere. The location is convenient, close to Binibeca village and the beach. The staff were helpful and friendly. Overall, it’s a solid choice for a relaxing vacation in Menorca.

Review 2024-10-04 06:50:21

Dear Guest,

We are delighted that you enjoyed the well-appointed accommodation, the serene pool area and gardens, and the professional service provided by our dedicated staff. It is wonderful that you appreciated the enchanting terrace views, along with our prime location close to both the charming village of Binibeca and the beautiful shores of Binibeca Nou Beach.

We look forward to welcoming you back.

Rocío Santiago, Manager