Thank you for sharing your experience, Herbert. We're sorry to hear about the lack of hot water during your stay, as we know how essential it is for guest comfort. Please know that your feedback is valuable to us, and we will work to ensure that this issue is resolved. We hope to have the opportunity to provide you with a more pleasant experience in the future.

The Pierre & Vacances Team

Thank you for taking the time to share your feedback, Robyn. We are truly sorry to hear that your experience did not meet your expectations. Your comments regarding the condition of the property, including the plug sockets, peeling paint, dampness, and the kitchenette, are concerning and will be addressed with our maintenance team.

We strive to provide our guests with a comfortable and well-maintained environment, and it's clear we fell short during your stay. We appreciate your insights, as they help us improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Thank you again for your valuable feedback.

The Pierre & Vacances Team

We sincerely apologize for the issues you experienced during your stay.

It's disheartening to hear about the cleanliness issues in your room and the outdated facilities. This is certainly not the standard we aim to uphold. We will be addressing these concerns with our housekeeping and maintenance teams immediately to ensure improvements are made.

We also apologize for the inconvenience with the TV and WiFi. We understand how important these amenities are and will work on ensuring they are reliable for future guests.

While we're glad you enjoyed the beautiful surroundings, we regret that the hotel did not meet your expectations. We appreciate your feedback as it helps us to improve our services and facilities.

We hope you will consider giving us another chance in the future to provide you with a better experience.

The Pierre & Vacances team